Best Customer Interaction Analytics Software in 2026
Updated
In short: Twilio Segment is ranked #1 of 29 as of 4 October 2026, ahead of Avoma and Convin. The best-ranked option with a free plan is Avoma. The lowest first paid tier on this page is Twilio Conversation Intelligence at $0.01/mo.
Customer interaction analytics software helps make conversations across customer channels easier to examine. When comparing options, look at channel coverage and conversation search, then consider whether intent detection, sentiment analysis, and journey analysis match the questions you want to answer. Data retention, free-plan availability, and paid starting prices offer additional points of comparison. The ranking starts with Jiminny, Twilio Segment, and Avoma, followed by Convin and Qualtrics. Gong Forecast and Level AI Contact Center Analytics are also near the top, with CallMiner Eureka next. These criteria can help you weigh how each product handles interaction data and the kinds of analysis it supports.
29 customer interaction analytics software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
#1 Twilio Segment Top pick · 7.2 Free plan · $120/mo
#2 Avoma Runner-up · 7.0 Free plan · $19/mo
#3 Convin Also great · 7.0 Free plan · Free
- Free planFree trial WebiOSAndroid
- Channel coverage
- omnichannel
- Sentiment analysis
- Yes
- Intent detection
- Yes
- Journey analysis
- Yes
RecognisedDocumentedFree planPlatforms$120/mofirst paid tier About Twilio SegmentVisit site - Free plan WebiOSAndroid
- Free plan
- Yes
- Paid from
- 19 /user/mo
RecognisedDocumentedFree planPlatforms$19/mofirst paid tier About AvomaVisit site - Free planFree trial AndroidiOSWebRecognisedDocumentedFree planPlatforms
- Free plan api
- Free plan
- Yes
RecognisedDocumentedFree planPlatforms$420/mofirst paid tier About QualtricsVisit site - Free plan extensionWebRecognisedDocumentedFree planPlatforms$185/mofirst paid tier About MaestroQAVisit site
- Free trial AndroidapiextensioniOSmacOSWebWindows
- Free plan
- Yes
- Paid from
- 42 /user/mo
RecognisedDocumentedFree planPlatforms$42/mofirst paid tier About JiminnyVisit site - Web
- Channel coverage
- omnichannel
- Sentiment analysis
- Yes
- Intent detection
- Yes
- Journey analysis
- Yes
RecognisedDocumentedFree planPlatforms$0.01/mofirst paid tier About Twilio Conversation IntelligenceVisit site - AndroidiOSWeb
- Free plan
- No
RecognisedDocumentedFree planPlatforms - apiWeb
- Sentiment analysis
- Yes
RecognisedDocumentedFree planPlatforms - apiWeb
- Channel coverage
- omnichannel
- Sentiment analysis
- Yes
- Intent detection
- Yes
- Journey analysis
- Yes
RecognisedDocumentedFree planPlatforms -
- Channel coverage
- omnichannel
- Sentiment analysis
- Yes
- Intent detection
- Yes
RecognisedDocumentedFree planPlatforms - self-hostedWeb
- Channel coverage
- voice-only
- Sentiment analysis
- Yes
- Journey analysis
- Yes
RecognisedDocumentedFree planPlatforms - Free trial apiself-hostedWeb
- Sentiment analysis
- Yes
RecognisedDocumentedFree planPlatforms - Free trial apiWeb
- Free plan
- No
- Channel coverage
- omnichannel
- Sentiment analysis
- Yes
- Intent detection
- Yes
- Journey analysis
- Yes
RecognisedDocumentedFree planPlatforms - Web
- Free plan
- No
- Channel coverage
- omnichannel
- Sentiment analysis
- Yes
- Intent detection
- Yes
- Journey analysis
- Yes
RecognisedDocumentedFree planPlatforms$1666.67/mofirst paid tier About StratifydVisit site - Web
- Free plan
- No
RecognisedDocumentedFree planPlatforms - apiWeb
- Free plan
- No
- Sentiment analysis
- Yes
RecognisedDocumentedFree planPlatforms$2083.33/mofirst paid tier About ThematicVisit site - WebRecognisedDocumentedFree planPlatforms
- Web
- Sentiment analysis
- Yes
RecognisedDocumentedFree planPlatforms - AndroidiOSWeb
- Sentiment analysis
- Yes
RecognisedDocumentedFree planPlatforms - Web
- Sentiment analysis
- Yes
RecognisedDocumentedFree planPlatforms -
- Sentiment analysis
- Yes
RecognisedDocumentedFree planPlatforms - WebRecognisedDocumentedFree planPlatforms
- RecognisedDocumentedFree planPlatforms
-
- Free plan
- No
RecognisedDocumentedFree planPlatforms
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which customer interaction analytics software is ranked first on Everything Xiaomi?
Twilio Segment is ranked #1 of 29 with a score of 7.2. Avoma is second and Convin third.
How many of these have a free plan?
5 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Twilio Conversation Intelligence has the lowest first paid tier we found: $0.01/mo.
How is this list ranked?
Ranked on what each maker publishes: documentation depth, a free tier and the platforms it runs on. Paid placements never change a rank.