18.4
Avoma is a meeting capture and transcription platform for web, iOS, and Android.
Free planAndroidiOSWeb
Best Customer Interaction Analytics Software in 2026
Customer interaction analytics software helps you examine conversations and customer journeys across the channels covered by each option. Compared on channel coverage, conversation search, intent detection, sentiment analysis, and journey analysis, the entries offer different points of focus for reviewing interactions. Data retention, free-plan availability, and paid-from pricing add further criteria. Twilio…
27.9
MaestroQA is now Rippit, a platform rebuilt as an AI-first system for building agents from conversation data.
Free planWebAPIExtension
37.6
Convin is contact center software that records, transcribes, and analyzes customer interactions across voice, video, and email.
Free planAndroidiOSWeb
- 4
Qualtrics
Qualtrics is an experience-management platform that combines experience data with human context to support decisions and outcomes.
Free planAPI7.3From $420 a month - 5
Scorebuddy Conversation Analytics
Scorebuddy Conversation Analytics analyzes customer interactions to show why people make contact, how they feel, and what other teams should know.
WebAPI7.2From $24 a month - 6
Jiminny
Jiminny is a conversation and revenue intelligence platform that captures emails, phone calls and video calls, analyzes them, and syncs insights to a CRM.
AndroidiOSWebAPI7.1From $42 a month - 7
Cresta
WebAPIExtension6.9From $150,000 a year - 8
Medallia
AndroidiOSWebAPI6.3 - 9
Twilio Conversation Intelligence
Free planWeb6.2From $0.01 a month - 106.1From $25,000 a year
- 11
Level AI Contact Center Analytics
Level AI Contact Center Analytics analyzes calls, chats, and emails to help teams understand agent and team performance, quality scores, customer…
WebAPI6.0 - 12
SentiSum
SentiSum is an AI-native customer experience intelligence platform that unifies conversations and feedback to identify issues, their costs, and possible fixes.
WebAPI6.0From $100,000 a year - 13
5.9 - 14
Stratifyd
Stratifyd is a web-based experience analytics platform that brings experience, behavioral and operational information into one view.
Web5.9From $20,000 a year - 15
Clari Copilot
Clari Copilot is conversation intelligence software for revenue teams and sales reps.
WebAPI5.8 - 16
Clootrack
Clootrack analyzes customer conversations and first-party feedback to surface experience drivers for organizations.
WebAPISelf-hosted5.8 - 17
Salesken
Salesken analyzes sales interactions to help teams assess deal outcomes, coach representatives, and support sales conversations.
Web5.8 - 18
ASAPP Interaction Intelligence
ASAPP Interaction Intelligence creates a customer record that brings together intent, conversation, and context over time.
5.7 - 19
Gong Engage
AndroidiOSWeb5.7 - 20
Invoca
Invoca is a call tracking and analytics platform that links offline phone conversions to their marketing sources.
WebAPI5.6 - 21
5.6 - 22
Observe.AI Conversation Intelligence
Observe.AI Conversation Intelligence is an agentic AI platform for enterprise customer experience teams.
Web5.6 - 23
Enterpret
Enterpret brings support, sales, product, and market signals into structured customer context for teams and AI.
WebAPI5.5 - 24
Verint Speech Analytics
Verint Speech Analytics analyzes voice interactions to identify words, themes, sentiment, and potential customer experience issues.
WebSelf-hosted5.5 - 25
5.4