Clootrack
Clootrack analyzes customer conversations and first-party feedback to surface experience drivers for organizations.
What Clootrack is
Clootrack analyzes customer conversations and first-party feedback to surface experience drivers for organizations. Its sources can include online conversations, surveys, service calls, website or app feedback, and chatbot interactions. The platform's unsupervised AI identifies themes without requiring predefined taxonomies. Users can explore multi-level drill-down reports, AI Decision Digests, dashboards, and a GenAI copilot. Data can be connected through integrations, APIs, SFTP, or custom pipelines; named integrations include Salesforce, HubSpot, Zendesk, Freshdesk, Tableau, and Power BI. Clootrack says it can analyze 95+ languages and offers SaaS or self-hosted deployment on a customer's Microsoft Azure cloud. The company states that it is GDPR-compliant and ISO 27001-certified; its platform page also lists HIPAA and zero data retention. Clootrack says customer data is not retained beyond the contract period or used to train its AI models. It offers a tailored proof of concept with 30-day access before commitment. Pricing is on request, based on data volume and integrations.
Good
- Combines online conversations with first-party feedback.
- Finds themes without predefined taxonomies.
- Offers reports, dashboards, and a GenAI copilot.
- Supports analysis in 95+ languages.
- Offers SaaS and self-hosted deployment.
Watch out
- Pricing is on request.
- The proof of concept requires customer-specific tailoring.
- Self-hosted deployment is on the customer's Microsoft Azure cloud.
Who it suits
Clootrack is aimed at consumer brands, SaaS companies, management consultants, and private equity or hedge funds seeking analysis of customer feedback across channels.
Verdict
Clootrack combines multiple feedback sources with analysis and reporting options. Organizations should ask about pricing based on their data volume and integrations.
Plans and prices
From Clootrack's own pricing page, checked 3 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Custom pricing | Priced on request | Pricing based on data volume and integrations · no per-seat user limits |
The facts
Each one read from Clootrack's own pages, with the date it was checked.
What it does
- Analysis
- Its patented unsupervised AI identifies themes and experience drivers without predefined taxonomies.checked 3 Oct 2026
- Data connections
- Data can be connected through one-click integrations, APIs, SFTP, or custom pipelines.checked 3 Oct 2026
- Data handling
- Clootrack says customer data is not stored beyond the contract period or used to train its AI models.checked 3 Oct 2026
- Data sources
- It combines online customer conversations with first-party data such as surveys, service calls, website or app feedback, and chatbots.checked 3 Oct 2026
- Deployment
- The site offers SaaS and self-hosted deployment on the customer's Microsoft Azure cloud.checked 3 Oct 2026
- Integrations
- The site states it has 1,000+ integrations and names Salesforce, HubSpot, Zendesk, Freshdesk, Tableau, and Power BI among supported tools.checked 3 Oct 2026
- Intended users
- The platform is aimed at consumer brands, SaaS companies, management consultants, and private equity or hedge funds.checked 3 Oct 2026
- Languages
- Clootrack says it supports analysis in 95+ languages.checked 3 Oct 2026
- Purpose
- Clootrack is a Voice of the Customer analytics platform that analyzes customer conversations to uncover experience drivers and actionable insights.checked 3 Oct 2026
- Reporting
- Clootrack offers multi-level drill-down reporting, AI Decision Digests, dashboards, and a GenAI copilot.checked 3 Oct 2026
- Security
- The company states that it is GDPR-compliant and ISO 27001-certified, and its platform page also lists HIPAA and zero data retention.checked 3 Oct 2026
- Support
- Clootrack describes a fully managed service in which data analysts handle setup, customization, and ongoing optimization at no extra cost.checked 3 Oct 2026
The company
- Company
- Clootrack Software Labs Inc. lists its registered office in Claymont, Delaware, USA.checked 3 Oct 2026
- Headquarters
- Claymont, Delaware, USAchecked 28 Sep 2026
Money
- Trial
- Clootrack offers a proof of concept tailored to customer goals with 30-day access before commitment.checked 3 Oct 2026
