18.3
Contentsquare is a digital-experience analytics service from Contentsquare, a company founded in 2012 and headquartered in France.
Free planAndroidiOSWeb
Best Customer Experience Analytics Software in 2026
Customer experience analytics software helps you examine feedback, interactions, and customer journeys. Compare feedback channels and interaction analytics with journey analysis, sentiment analysis, and text analytics to see what kinds of signals and analysis each option covers. Data retention offers another point to weigh, while free-plan availability and the paid-from price help with cost comparisons. Fullstory,…
27.8
AndroidiOSWeb
37.8
Fullstory is a behavioral analytics platform for businesses studying customer experiences across websites, web apps, and mobile apps.
Free planAndroidiOSWeb
- 4
Quantum Metric
Quantum Metric is a digital analytics platform that captures customer experience data and helps teams investigate friction, errors, and their business impact.
AndroidiOSWebAPI7.5From $25,000 a year - 5
Qualtrics
Qualtrics is an experience-management platform that combines experience data with human context to support decisions and outcomes.
Free planAPI7.3From $420 a month - 6
Adobe Customer Journey Analytics
WebAPImacOSWindows7.0 - 7
Alida
Alida is a customer experience and insights platform that gathers customer feedback and employee voice data through research communities.
AndroidiOSWebAPI6.9 - 8
QuestionPro
Free planAPI6.6From $83 a month - 9
Glassbox
AndroidiOSWebAPI6.5 - 10
Keatext
Keatext is a web-based text analytics platform for organizations that want to interpret customer feedback and identify areas to improve customer experience.
Web6.4From $550 a month - 11
Medallia
AndroidiOSWebAPI6.3 - 12
NICE CXone
NICE CXone is web-based software for handling customer conversations across voice and digital channels.
Web6.2From $110 a month - 13
Unwrap
Unwrap is a paid customer intelligence platform for analyzing feedback and surfacing insights.
WebAPI6.2From $24,000 a year - 14
Sprinklr Service
Sprinklr Service is a paid enterprise contact-center platform that unifies customer service across more than 30 voice, social, and digital channels.
WebAPI6.1 - 156.1From $25,000 a year
- 16
Level AI Contact Center Analytics
Level AI Contact Center Analytics analyzes calls, chats, and emails to help teams understand agent and team performance, quality scores, customer…
WebAPI6.0 - 17
SentiSum
SentiSum is an AI-native customer experience intelligence platform that unifies conversations and feedback to identify issues, their costs, and possible fixes.
WebAPI6.0From $100,000 a year - 18
5.9 - 19
Clootrack
Clootrack analyzes customer conversations and first-party feedback to surface experience drivers for organizations.
WebAPISelf-hosted5.8 - 20
Verint CX Analytics
Verint CX Analytics is a web-based platform that uses AI to draw customer experience insights from interactions across channels.
Web5.8 - 21
CallMiner Eureka
WebAPI5.7 - 22
5.7From $999 a month - 23
InMoment
AndroidiOSWeb5.4 - 24
Orvera AI Voice of Customer
Orvera AI Voice of Customer brings survey responses, NPS, CSAT, complaints, and open-text feedback together with the interactions behind them.
5.4 - 255.2