Best Customer Experience Analytics Software in 2026
Updated
In short: Fullstory is ranked #1 of 27 as of 4 October 2026, ahead of Qualtrics and Contentsquare. The best-ranked option with a free plan is Qualtrics. The lowest first paid tier on this page is Checkbox Voice of Customer at $30/mo.
Customer experience analytics software helps you examine customer interactions, feedback, and journeys. Compare Fullstory, Qualtrics, and Contentsquare on interaction analytics and journey analysis, then look at the feedback channels and text analytics each entry covers. Sentiment analysis can offer another basis for comparison, while data retention describes how long information may be kept. Free plan availability and paid-from pricing help you assess the cost details shown. The ranking begins with Fullstory, followed by Qualtrics and Contentsquare, with QuestionPro and Level AI Contact Center Analytics next. Consider which forms of customer feedback and analysis are most relevant to the questions you want your software to answer.
27 customer experience analytics software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
#1 Fullstory Top pick · 7.2 Free plan · Free
#2 Qualtrics Runner-up · 6.9 Free plan · $420/mo
#3 Contentsquare Also great · 6.7 Free plan · Free
- Free planFree trial AndroidapiiOSWeb
- Free plan
- Yes
RecognisedDocumentedFree planPlatforms - Free plan api
- Free plan
- Yes
RecognisedDocumentedFree planPlatforms$420/mofirst paid tier About QualtricsVisit site - Free plan api
- Free plan
- Yes
RecognisedDocumentedFree planPlatforms - Free plan api
- Free plan
- Yes
- Paid from
- 83 /user/mo
RecognisedDocumentedFree planPlatforms$83/mofirst paid tier About QuestionProVisit site - AndroidapiiOSWeb
- Sentiment analysis
- Yes
RecognisedDocumentedFree planPlatforms - apiWeb
- Sentiment analysis
- Yes
RecognisedDocumentedFree planPlatforms - Web
- Sentiment analysis
- Yes
- Journey analysis
- Yes
- Interaction analytics
- Yes
- Feedback channels
- omnichannel
RecognisedDocumentedFree planPlatforms - apiWeb
- Sentiment analysis
- Yes
RecognisedDocumentedFree planPlatforms - Free trial apiself-hostedWeb
- Free plan
- No
- Paid from
- 30 /user/mo
- Sentiment analysis
- Yes
- Journey analysis
- Yes
- Interaction analytics
- Yes
- Feedback channels
- omnichannel
RecognisedDocumentedFree planPlatforms$30/mofirst paid tier About Checkbox Voice of CustomerVisit site - Free trial apiself-hostedWeb
- Sentiment analysis
- Yes
- Interaction analytics
- Yes
- Feedback channels
- omnichannel
RecognisedDocumentedFree planPlatforms - WebiOSAndroidRecognisedDocumentedFree planPlatforms
- Web
- Sentiment analysis
- Yes
- Journey analysis
- Yes
- Interaction analytics
- Yes
- Feedback channels
- omnichannel
RecognisedDocumentedFree planPlatforms - Web
- Sentiment analysis
- Yes
- Journey analysis
- Yes
- Interaction analytics
- Yes
- Feedback channels
- omnichannel
RecognisedDocumentedFree planPlatforms - apiWeb
- Free plan
- No
- Sentiment analysis
- Yes
RecognisedDocumentedFree planPlatforms$2083.33/mofirst paid tier About ThematicVisit site - api
- Free plan
- No
RecognisedDocumentedFree planPlatforms$999/mofirst paid tier About WoopraVisit site -
- Sentiment analysis
- Yes
- Journey analysis
- Yes
- Interaction analytics
- Yes
- Feedback channels
- omnichannel
RecognisedDocumentedFree planPlatforms -
- Free plan
- No
RecognisedDocumentedFree planPlatforms - Web
- Sentiment analysis
- Yes
RecognisedDocumentedFree planPlatforms - AndroidiOSWeb
- Sentiment analysis
- Yes
RecognisedDocumentedFree planPlatforms - Web
- Sentiment analysis
- Yes
RecognisedDocumentedFree planPlatforms - api
- Free plan
- No
RecognisedDocumentedFree planPlatforms -
- Sentiment analysis
- Yes
RecognisedDocumentedFree planPlatforms - Web
- Free plan
- No
- Sentiment analysis
- Yes
RecognisedDocumentedFree planPlatforms -
- Free plan
- No
RecognisedDocumentedFree planPlatforms - WebRecognisedDocumentedFree planPlatforms
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which customer experience analytics software is ranked first on Everything Xiaomi?
Fullstory is ranked #1 of 27 with a score of 7.2. Qualtrics is second and Contentsquare third.
How many of these have a free plan?
4 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Checkbox Voice of Customer has the lowest first paid tier we found: $30/mo.
How is this list ranked?
Ranked on what each maker publishes: documentation depth, a free tier and the platforms it runs on. Paid placements never change a rank.