Checkbox Voice of Customer
The facts below are what the maker publishes about Checkbox Voice of Customer, checked and dated. Our editors have not written about it yet.
Plans and prices
From Checkbox Voice of Customer's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Solo | $30 a month | 120,000 responses/yr · 1 user · unlimited surveys · all question types · advanced logic · email invitations · custom branding · US/CA/AU/EU hosting · monthly |
| Team | $100 a month | 300,000 responses/yr · 5 users · unlimited surveys · all question types · advanced logic · email invitations · custom branding · US/CA/AU/EU hosting · monthly |
| Business | $1,800 a year | 1,000,000 responses/yr · 5 users included · additional users for a fee · priority email support with 24-hour SLA · SMS and WhatsApp add-ons · REST API · webhooks · retention policies · custom subdomain · annual |
| Enterprise | Priced on request | unlimited responses · SLA support · SAML SSO · custom domain · SLA/BAA/DPA agreements · full audit logs · dedicated account manager |
| On-Premises | Priced on request | unlimited responses · deploy on your servers · complete data sovereignty · own domain and email server · Active Directory/LDAP · REST API and webhooks · implementation support |
The facts
Each one read from Checkbox Voice of Customer's own pages, with the date it was checked.
What it does
- Analytics
- Its analytics include NPS, customer-satisfaction and loyalty measures plus predictive analysis and sentiment monitoring.checked 15 Oct 2026
- API availability
- Online API access requires a professional plan or higher, while on-premises installations have no stated API usage limits.checked 15 Oct 2026
- API coverage
- API documentation covers contacts, groups, survey folders, surveys, responses, styles, invitations, files, settings, profiles and single sign-on.checked 15 Oct 2026
- API format
- The public API is REST-based, uses JSON with OAuth and JWT authentication, and documents endpoints with programming-language examples.checked 15 Oct 2026
- Branding
- Users can customize domains, email servers, logos, styling and other branded survey elements.checked 15 Oct 2026
- Campaign management
- Checkbox includes a campaign manager for targeted survey delivery through selected channels.checked 15 Oct 2026
- Collection channels
- It collects customer feedback across digital channels including mobile apps, email, and websites.checked 28 Sep 2026
- Compliance
- Checkbox states that its controls support requirements such as HIPAA and provides GDPR guidance describing controller and processor responsibilities.checked 15 Oct 2026
- Customer-journey analysis
- Checkbox analyzes survey feedback to identify trends and improvement opportunities across the customer journey.checked 15 Oct 2026
- Documentation
- The help center contains getting-started, survey creation, question-type, results, user, sharing, security and system-requirement guides.checked 15 Oct 2026
- Dynamic profiles
- Dynamic respondent profiles combine submitted forms, prior responses and attributes for personalization and conditional logic.checked 15 Oct 2026
- Encryption
- Hosted traffic uses TLS 1.2; encrypted backups are stored in Amazon S3, and encryption at rest can be enabled for on-premises and qualifying hosted plans.checked 15 Oct 2026
- Enterprise controls
- The Enterprise plan includes SAML SSO, full audit logs, and custom agreements such as SLA, BAA, and DPA.checked 28 Sep 2026
- GitHub availability
- Checkbox maintains a public GitHub repository describing the product as source-available and supporting SaaS, self-hosting and white-label deployment.checked 15 Oct 2026
- Hosting
- Deployment options include cloud, on-premises hosting, and white-label software.checked 28 Sep 2026
- Integration
- Checkbox provides a REST API and webhooks for integrations and automations, and its features overview also lists Zapier.checked 28 Sep 2026
- Integrations
- Official feature information lists REST API, webhooks and Zapier integrations.checked 15 Oct 2026
- Limit: interface complexity
- Some G2 reviewers say the builder layout is crowded, the save control is hard to find and basic users may find the product complicated.checked 15 Oct 2026
- Limit: marketing email
- A Capterra reviewer reports that Checkbox lacks email-access functionality for marketing and related uses.checked 15 Oct 2026
The company
- Company positioning
- LinkedIn describes the company as providing research-grade surveys with data sovereignty and control over sensitive data.checked 15 Oct 2026
- Company profile
- LinkedIn lists Checkbox as privately held, founded in 2002, headquartered in San Francisco and employing 2–10 people.checked 15 Oct 2026
- Headquarters
- San Francisco, California, United Stateschecked 28 Sep 2026
Money
- Free plan
- Nochecked 20 Sep 2026
- Limit: basic-plan restrictions
- G2 reviewers report that the basic plan is very limited and may provide little beyond survey creation.checked 15 Oct 2026
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