Verint CX Analytics

C tier on Customer Experience Analytics SoftwareScore 6.4 · #7 of 27

Android app: Not listed
Free plan: No
Runs on: Web

verint.com

Summary

Verint CX Analytics is a web-based platform that uses AI to draw customer experience insights from interactions across channels. Its CX Intelligence analyzes voice and digital conversations involving human and AI agents. Exact Transcription Bot produces speaker-separated transcripts and metadata; Verint says its transcription accuracy is above 90%. Data Insights Bot accepts natural-language questions about interaction, experience, and workforce data, then surfaces trends, anomalies, and correlations. Voice of the Customer combines signals such as surveys, conversations, digital behavior, and transaction patterns to identify trends, risks, and opportunities. Genie Bot generates validated insights from interactions captured by Verint Speech Analytics and Calabrio Conversation Intelligence. The platform is part of Verint’s cloud solutions, with modular capabilities organizations can adopt at their own pace. Verint says its CX Automation Platform works with existing infrastructure and integrates with CCaaS, CRM, or AI models. It is available on the web. Pricing is on request; the product page offers a demo and directs visitors to sales. Verint notes that features may change and availability can vary by configuration.

Who it is for

It suits organizations, business leaders, analysts, and IT developers working to understand contact-center trends and customer interactions. Its natural-language queries may suit teams examining interaction, experience, and workforce data.

What is good

Analyzes voice and digital conversations across human and AI agents.
Transcription includes speaker separation and metadata.
Natural-language questions surface trends and anomalies.
Voice of the Customer draws on multiple signal types.
Integrates with CCaaS, CRM, or AI models.

What to know first

Pricing is available on request only.
Feature availability can vary by configuration.
Some features may change.

Verdict

Verint CX Analytics brings several interaction and customer-signal analysis tools together in a cloud solution. Prospective users should confirm pricing and which features are available in their configuration.

Verint CX Analytics plans and pricing

All plans

Verint CX Analytics Not published Contact sales for a demo; no public price stated verint.com · 3 Oct 2026

Verint CX Analytics Not published Pricing by contacting sales; modular solutions and available features depend on configuration verint.com · 3 Oct 2026

Compared on customer experience analytics software

Sentiment analysis: Yesverint.com
Journey analysis: Yesverint.com
Interaction analytics: Yesverint.com
Feedback channels: omnichannelverint.com
Text analytics: Yesverint.com

Facts

Purpose: Verint CX Analytics uses AI to surface customer experience insights from customer interactions across channels.verint.com · 3 Oct 2026
Interaction analysis: CX Intelligence analyzes voice and digital conversations across human and AI agents.verint.com · 3 Oct 2026
Transcription: Verint says Exact Transcription Bot provides transcription accuracy above 90% and captures speaker-separated transcripts and metadata.verint.com · 3 Oct 2026
Natural-language insights: Data Insights Bot lets users query interaction, experience, and workforce data in natural language and surfaces trends, anomalies, and correlations.verint.com · 3 Oct 2026
Voice of the Customer: Verint Voice of the Customer surfaces trends, risks, and opportunities from customer signals including surveys, conversations, digital behavior, and transaction patterns.verint.com · 3 Oct 2026
Integrations: Verint says its CX Automation Platform runs on existing infrastructure and integrates with any CCaaS, CRM, or AI model.verint.com · 3 Oct 2026
Intended users: Verint describes CX analytics as helping organizations, business leaders, analysts, and IT developers understand contact-center trends and anomalies.verint.com · 3 Oct 2026
Security: Verint says its cybersecurity program uses frameworks including SOC 2, PCI-DSS, ISO 27001, NIST CSF, and NIST 800-53, and that applicable products and services may have relevant certifications or conformance.verint.com · 3 Oct 2026
Support: Verint offers customer self-service support, live product support, a knowledge base, support tickets, documentation, and training through Verint Connect.verint.com · 3 Oct 2026
Pricing availability: The product page offers a demo and directs visitors to contact sales; it does not state a price.verint.com · 3 Oct 2026
Target users: The product is designed for organizations and their business leaders, analysts, and IT developers working with contact center behavioral data.verint.com · 3 Oct 2026
Omnichannel analysis: CX Intelligence provides visibility into voice and digital conversations involving human and AI agents.verint.com · 3 Oct 2026
GenAI insights: Genie Bot generates validated insights from customer interactions captured by Verint Speech Analytics and Calabrio Conversation Intelligence.verint.com · 3 Oct 2026
Natural-language queries: Data Insights Bot lets users ask questions in natural language and surfaces trends, anomalies, and correlations across interaction, experience, and workforce data.verint.com · 3 Oct 2026
Deployment: The brochure describes CX Analytics as part of Verint's cloud solutions and says its modular capabilities can be adopted at an organization's own pace.verint.com · 3 Oct 2026
Feature availability: Verint says brochure features are subject to change and that not all functionality is available in all configurations.verint.com · 3 Oct 2026
Company scale: Verint says it is headquartered in Melville, New York, serves customers in more than 175 countries, and has about 4,000 dedicated professionals.verint.com · 3 Oct 2026

Company

Company headquarters: Verint lists its worldwide headquarters at 225 Broadhollow Road, Suite 130, Melville, New York 11747.verint.com · 3 Oct 2026
Company founded: A Verint company fact sheet states that Verint was founded in 1994.verint.com · 3 Oct 2026
Headquarters: Melville, New York, USAverint.com · 28 Sept 2026