Quantum Metric
Quantum Metric is a digital analytics platform that captures customer experience data and helps teams investigate friction, errors, and their business impact.
What Quantum Metric is
Quantum Metric is a digital analytics platform that captures customer experience data and helps teams investigate friction, errors, and their business impact. Teams can track events, build conversion funnels, review session recordings, and use API access. Session replay lets them examine customer sessions to understand where customers struggle. Its autocapture surfaces more than 60 behavioral and friction indicators and more than 300 audience and experience dimensions out of the box. Analytics include digital, product, experience, journey, and web activity, alongside heatmaps, monitoring, alerts, and opportunity analysis. Felix investigates behavioral, technical, and business signals and can monitor experiences to surface issues, opportunities, and business impact. Listed integrations include Qualtrics, Salesforce Service Cloud, ServiceNow, Looker, Slack, Optimizely, Tealium, and Adobe Analytics. Data can be streamed to Snowflake, BigQuery, Amazon S3, and Oracle. Quantum Metric reports SOC 2 and HITRUST attestations and ISO/IEC 27001 certification; sensitive fields such as passwords and card details are blocked by default. The paid Enterprise plans have custom pricing, no free plan, and session limits set by agreement.
Good
- Tracks events, conversion funnels, and session recordings.
- Includes heatmaps, monitoring, alerts, and opportunity analysis.
- Streams data to Snowflake, BigQuery, Amazon S3, and Oracle.
- Sensitive fields such as passwords and card details are blocked by default.
Watch out
- There is no free plan.
- Pricing is custom and available on request.
- Some AI features are consumption limited.
- Session limits are set by agreement.
Who it suits
Quantum Metric is aimed at enterprises deploying analytics across multiple digital properties, teams, and use cases. It may suit teams that need to examine sessions, analyze journeys, or investigate experience issues and their business impact.
Verdict
Quantum Metric combines session replay, analytics, and experience monitoring for enterprise use. Buyers should request custom pricing and review the agreed session limits and AI consumption limits.
Plans and prices
From Quantum Metric's own pricing page, checked 21 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Enterprise | — | Felix Agentic · Analytics · Journeys and interaction analysis · Session replay and AI summarization · Implementation, account setup, and training |
| Quantum Metric | $25,000 a year | Enterprise analytics features · web, Android and iPhone/iPad support · Per feature per year |
| Enterprise custom plan | Priced on request | Session limits set by agreement · data collection continues beyond session limit · some AI features consumption-limited · Annual session volume, digital properties, add-ons and professional services determine pricing |
| Enterprise plans | Priced on request | Custom pricing based on annual session volume, digital properties, product add-ons, and professional services · Session limits are set by agreement · Some AI features are consumption limited |
The facts
Each one read from Quantum Metric's own pages, with the date it was checked.
What it does
- AI
- Felix investigates behavioral, technical, and business signals and can monitor experiences to surface issues, opportunities, and business impact.checked 9 Oct 2026
- Analytics features
- The platform includes digital, product, experience, journey, and web analytics, along with heatmaps, monitoring, alerts, and opportunity analysis.checked 9 Oct 2026
- API access
- Yeschecked 21 Sep 2026
- Autocapture
- A one-time JavaScript tag or SDK automatically records hundreds of behavioral and technical signals without manual event tagging.checked 15 Oct 2026
- Conversion funnels
- Yeschecked 21 Sep 2026
- Data export
- Quantum Metric says it can stream data to destinations including Snowflake, BigQuery, Amazon S3, and Oracle.checked 9 Oct 2026
- Data streaming
- Behavioral, technical and business data can be streamed to Snowflake, BigQuery, Redshift, Databricks and other warehouses.checked 15 Oct 2026
- Encryption
- Quantum Metric describes RSA-2048, AES-256, forward-secrecy TLS and customer-controlled private-key decryption for encrypted data.checked 15 Oct 2026
- Event tracking
- Yeschecked 21 Sep 2026
- Felix Agentic
- Felix Agentic investigates funnel or feature drops using behavioral, friction and session context, then presents likely causes with supporting evidence.checked 15 Oct 2026
- Funding
- Crunchbase News reported on January 7, 2021 that Quantum Metric raised a $200 million Series B led by Insight Partners at a valuation above $1 billion.checked 15 Oct 2026
- Funnels and cohorts
- Users can build cohorts from automatically captured behaviors and inspect the related sessions, heatmaps and journey paths.checked 15 Oct 2026
- Integrations
- The partner network lists integrations including Adobe Analytics, Salesforce Service Cloud, Qualtrics, ServiceNow, Optimizely, Tealium, Looker and Slack.checked 15 Oct 2026
- Intended customers
- The pricing page describes plans for enterprises deploying the platform across multiple digital properties, teams, and use cases.checked 9 Oct 2026
- Licence and hosting
- Quantum Metric IAM terms prohibit reverse engineering, copying, derivative works, sublicensing and competitive use, and the public pages reviewed describe a hosted service rather than self-hosting.checked 15 Oct 2026
- Limit: configuration
- TrustRadius reviewers say configuration can be difficult, platform pricing is separated by web, iOS and Android, and advanced use may require trained specialists.checked 15 Oct 2026
- Limit: data confidence
- Some TrustRadius reviewers report occasional inaccurate data and say they verify results against Google Analytics.checked 15 Oct 2026
- Limit: learning curve
- Capterra reviewers report a steep learning curve and a need for technical assistance during implementation.checked 15 Oct 2026
The company
- Company founding
- LinkedIn lists Quantum Metric as founded in 2015 and headquartered in Colorado Springs, Colorado, with a 201–500 employee range.checked 15 Oct 2026
- Company legal name
- Crunchbase identifies the active for-profit company as Quantum Metric, Inc.checked 15 Oct 2026
- Founded
- 2015checked 28 Sep 2026
- Headquarters
- Monument, Colorado, USAchecked 28 Sep 2026
Money
- Free plan
- Nochecked 21 Sep 2026
Where it runs
- Google Play app
- Felix Agentic is a Quantum Metric Android app for existing subscribers; its listing shows 1+ downloads and no displayed star rating or review count.checked 15 Oct 2026
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