Heap
The facts below are what the maker publishes about Heap, checked and dated. Our editors have not written about it yet.
Plans and prices
From Heap's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Free | Free | Up to 10k monthly sessions · 6 months data history · core analytics charts · unlimited enrichment sources · Guides integrations · SSO |
| Growth | Priced on request | Unlimited users and reports · 12 months data history · CSV exports · chart customization · AI Powered Assistant · email support |
| Pro | Priced on request | Custom session pricing · account analytics · engagement matrix · report alerts · Session Replay add-on · standard support |
| Premier | Priced on request | Custom session pricing · data warehouse integration · behavioral targeting · unlimited projects · advanced permissions · dedicated CSM · region-specific storage |
The facts
Each one read from Heap's own pages, with the date it was checked.
What it does
- AI analytics
- The homepage presents Sense Chat and Sense AI for natural-language analysis and proactive insights.checked 15 Oct 2026
- API access
- Yeschecked 20 Sep 2026
- Autocapture
- A single snippet captures clicks, pageviews, form fills and journeys automatically across websites and products.checked 15 Oct 2026
- Conversion funnels
- Yeschecked 20 Sep 2026
- Data retention
- limitedchecked 20 Sep 2026
- Developer documentation
- Heap provides a developer center with installation guides, API reference, help-center links and community resources.checked 15 Oct 2026
- Documentation depth
- The help center provides product information, resource guides and training courses, while the developer site maintains API references and SDK changelogs.checked 15 Oct 2026
- Ecommerce tracking
- Yeschecked 20 Sep 2026
- Event tracking
- Yeschecked 20 Sep 2026
- Funnels and retention
- The pricing comparison lists funnels, journeys, retention, influence, engagement matrix and account-based analytics.checked 15 Oct 2026
- Heatmaps
- Heap pricing lists heatmaps as an analytics capability, with add-on availability on paid tiers.checked 15 Oct 2026
- Hosting and compliance
- Heap says it is hosted in a SOC 2 facility and maintains business-continuity, notification, employee-training and third-party-audit practices.checked 15 Oct 2026
- Illuminate
- Heap Illuminate is described as a data-science capability that finds friction, opportunities, alternate paths and behaviors associated with conversion or retention.checked 15 Oct 2026
- Integrations
- Heap advertises more than 100 integrations and lists tools including Salesforce, Snowflake, Shopify, Klaviyo, Braze, Iterable, Marketo, Stripe and Zapier.checked 15 Oct 2026
- Limit: event volume
- A G2 reviewer says autocapture can create substantial event overhead that teams must sift through.checked 15 Oct 2026
- Limit: performance and complexity
- G2 reviewers mention buggy or slow session views, occasional lag on large datasets and a learning curve for advanced reports.checked 15 Oct 2026
- Limit: pricing
- G2 and Capterra reviewers report that Heap can be expensive for small businesses or startups.checked 15 Oct 2026
Where it runs
- Android SDK distribution
- Heap Android SDK artifacts are distributed through Maven Central and the quick-start example uses io.heap.core:heap-android-core:0.8.+.checked 15 Oct 2026
The company
- Company founding
- Heap was founded in 2013.checked 15 Oct 2026
- Company legal name
- Crunchbase lists the legal name as Heap Inc.checked 15 Oct 2026
- Company size
- LinkedIn lists Heap as privately held with 201–500 employees.checked 15 Oct 2026
- Headquarters
- Heap is headquartered in San Francisco, California.checked 15 Oct 2026
- License and ownership
- Heap’s terms grant limited internal-use access and prohibit copying, modification, reverse engineering, resale and redistribution of the site and services, indicating proprietary software.checked 15 Oct 2026
Money
- Free plan
- Yeschecked 20 Sep 2026
Alternatives to Heap
- 1
Countly
Free planOpen sourceAndroidiOSWebAPI9.4From $175 a month - 2
Amplitude
Free planAndroidiOSWebAPI9.1From $995 a month - 3
Contentsquare
Free planAndroidiOSWebAPI9.1Free plan - 4
Triple Whale
Free planAndroidiOSWebAPI8.7From $219 a month - 5
Clicky
Free planAndroidiOSWebAPI8.6From $79.99 a year - 6
Mixpanel
Free planAndroidiOSWebAPI8.4Free plan