18.3
Contentsquare is a digital-experience analytics service from Contentsquare, a company founded in 2012 and headquartered in France.
Free planAndroidiOSWeb
Best Customer Journey Analytics Software in 2026
Customer journey analytics helps you examine how activity connects across channels and changes over time. Compared on channel coverage, journey mapping, cohort analysis and retention analysis, these tools can be assessed against the questions you want to answer about customer behavior. Data import sources, data export and identity resolution offer additional criteria for considering how information is brought…
28.0
Genesys Cloud CX is a contact-center platform for teams handling voice and digital customer service.
AndroidiOSWeb
37.9
Zendesk Guide is a paid web knowledge-base product for publishing help-center articles to internal and external audiences.
AndroidiOSWeb
- 4
Fullstory
Fullstory is a behavioral analytics platform for businesses studying customer experiences across websites, web apps, and mobile apps.
Free planAndroidiOSWebAPI7.8Free plan - 5
Quantum Metric
Quantum Metric is a digital analytics platform that captures customer experience data and helps teams investigate friction, errors, and their business impact.
AndroidiOSWebAPI7.5From $25,000 a year - 6
Qualtrics
Qualtrics is an experience-management platform that combines experience data with human context to support decisions and outcomes.
Free planAPI7.3From $420 a month - 7
Semrush
Semrush provides marketing toolkits and standalone apps, with capabilities for keyword research, rank tracking, site audits, backlink analysis, and competitor research.
Free planAPI7.3From $10 a month - 8
Teradata VantageCloud
Teradata VantageCloud is Teradata’s managed cloud deployment for production AI, analytics, lakehouse, and agentic AI workloads.
Free planWebAPILinuxSelf-hosted7.3$1.50 one-time - 9
Adobe Customer Journey Analytics
WebAPImacOSWindows7.0 - 10
Journey Insight by Alterian
Journey Insight by Alterian analyzes anonymized customer journey data drawn from browsing activity across the open web.
Free planWeb6.7From $249 a month - 11
JourneyTrack
JourneyTrack is a governed intelligence platform for enterprise teams deciding which customer journey moments to address, prioritizing work, and…
Free planWeb6.7From $3 a month - 12
Glassbox
AndroidiOSWebAPI6.5 - 13
Dataroid
Dataroid is an AI-powered digital analytics and customer engagement platform for enterprises.
AndroidiOSWebAPI6.3 - 14
Medallia
AndroidiOSWebAPI6.3 - 15
SAS Customer Intelligence 360
SAS Customer Intelligence 360 is an AI-powered customer engagement platform for marketers and customer-experience teams.
AndroidiOSWebAPI6.1 - 16
Sprinklr Service
Sprinklr Service is a paid enterprise contact-center platform that unifies customer service across more than 30 voice, social, and digital channels.
WebAPI6.1 - 17
AuriQ CJ Path
AuriQ CJ Path is a web application for examining customer journeys across interactions with potential and existing customers.
Free planWeb6.0Free plan - 18
cxomni
cxomni is a web-based SaaS suite for mapping and managing customer journeys and developing products and services with CX and UX principles.
Web6.0From €2,000 a month - 19
Journey Analytics
Journey Analytics brings data from multiple systems together to help users understand customer, employee, and partner journeys.
WebAPI6.0 - 20
Weberlo Customer Journey Analytics
Weberlo Customer Journey Analytics combines marketing and store data into a unified view of revenue.
WebAPI6.0From $39 a month - 21
Traceflow
Traceflow combines email activity and website behavior into customer journey timelines organized by email address.
Free planWebAPI5.9Free plan - 22
Engage Hub Journey Analytics & Insights
Engage Hub Journey Analytics & Insights is a web and API solution for customer service and marketing teams.
WebAPI5.8 - 23
Joulica Customer Journey Analytics
Joulica Customer Journey Analytics helps customer experience, service, and IT leaders understand how customers move across channels and where journeys break down.
WebAPI5.8 - 24
CallMiner Eureka
WebAPI5.7 - 25
Deep Stream Data
Deep Stream Data analyses customer journeys across a brand’s site, competitors and the wider web using an opt-in web-behaviour panel and an AI layer.
WebAPI5.7