Zendesk Guide
Zendesk Guide is a paid web knowledge-base product for publishing help-center articles to internal and external audiences.
What Zendesk Guide is
Zendesk Guide is a paid web knowledge-base product for publishing help-center articles to internal and external audiences. It allows up to 40,000 articles and supports a custom domain, single sign-on, version history, and content analytics. There is no free plan, but a 14-day trial is listed. Suite Team costs $55 a month when billed yearly and includes AI agents, a knowledge base, Action Builder, omnichannel routing, messaging and live chat, and telephony. Suite Professional costs $115 a month when billed yearly and adds Admin Copilot, App Builder, Writing Tools, Quick Reports, and skills-based routing to Suite Team features. Suite Enterprise + Copilot lists Intelligent Triage, Auto Assist, Generative AI for Voice, approval workflows, a sandbox environment, and custom agent roles, but no price is provided. Zendesk Guide is made by Zendesk, headquartered in San Francisco, California, United States.
Good
- Supports internal and external publishing
- 40,000-article limit
- Custom domain and single sign-on
- Version history and content analytics
- 14-day trial
Watch out
- No free plan
- Enterprise + Copilot price is unlisted
Who it suits
It suits organizations publishing support or knowledge content for both internal and external readers. Teams needing custom domains, SSO, revision history, and analytics may find its listed capabilities relevant.
Verdict
Zendesk Guide provides web publishing with a large article allowance and administrative controls. Paid plans add routing, messaging, telephony, and other tools, while the no-free-plan policy and listed pricing matter for selection.
Plans and prices
From Zendesk Guide's own pricing page, checked 21 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Support Team | $19 a month | email and ticketing · ticket routing · prebuilt analytics dashboards · automations and triggers · per agent/month paid yearly |
| Copilot add-on | $50 a month | AI assistance for the team · per agent/month paid yearly |
| Workforce Engagement Bundle add-on | $50 a month | customer-service quality and agent-performance optimization · per agent/month paid yearly |
| Suite Team | $55 a month | Support Team features · AI agents · knowledge base · action builder · omnichannel routing · messaging and live chat · telephony · per agent/month paid yearly |
| Contact Center add-on | $83 a month | contact-center capabilities · per agent/month paid yearly |
| Suite Professional | $115 a month | Suite Team features · Admin Copilot · App Builder · Writing Tools · Quick Reports · skills-based routing · IVR phone tree · per agent/month paid yearly |
| Suite Enterprise + Copilot | Priced on request | advanced security and governance · Intelligent Triage · Auto Assist · Generative AI for Voice · approval workflows · sandbox · custom agent roles · contact sales |
The facts
Each one read from Zendesk Guide's own pages, with the date it was checked.
What it does
- AI agents
- Suite plans include AI agents that can reason, take actions and support more than 80 languages, with usage measured by automated resolutions.checked 21 Oct 2026
- Article limit
- 40000checked 20 Sep 2026
- Community and portal
- The product family includes customer communities and a portal where customers can log in and manage support requests.checked 21 Oct 2026
- Content analytics
- Yeschecked 20 Sep 2026
- Content history
- Guide records content-change events so teams can track how knowledge-base material evolves.checked 21 Oct 2026
- Custom domain
- Yeschecked 20 Sep 2026
- Documentation
- Official documentation includes getting-started tutorials, agent and administrator guides, REST API v2 references and Apps references.checked 21 Oct 2026
- Integrations
- Zendesk Marketplace lists more than 1,200 apps, connectors, themes and partners.checked 21 Oct 2026
- Knowledge analytics
- Built-in reports show what users search for and whether they find answers, exposing content gaps.checked 21 Oct 2026
- Knowledge-base authoring
- Guide saves drafts, supports rich article formatting and lets administrators restrict internal content to selected groups.checked 21 Oct 2026
- Languages
- Zendesk says Guide articles can be translated into more than 40 languages.checked 21 Oct 2026
- Licence status
- Zendesk is documented as a web-based SaaS application and its official product pages do not present an open-source licence or self-hosted edition.checked 21 Oct 2026
- Limit: mobile feature gaps
- App Store reviewers report that the iOS app is less capable than the web version, including weak macro support, organization views and filtering.checked 21 Oct 2026
- Limit: pricing
- G2 reviewers report that higher tiers and expanding usage can make Zendesk costly for smaller teams.checked 21 Oct 2026
- Limit: pricing transparency
- A Gartner Peer Insights reviewer complained about inflexible seat reductions during a two-year contract and unclear storage pricing.checked 21 Oct 2026
- Limit: setup complexity
- G2 reviewers say advanced workflows and customization can require substantial planning and configuration.checked 21 Oct 2026
Where it runs
- App extensibility
- Marketplace apps can use the Zendesk App Framework, while integration apps use REST APIs and OAuth; Guide themes are also publishable.checked 21 Oct 2026
The company
- Company founded
- LinkedIn lists Zendesk as founded in 2007.checked 21 Oct 2026
- Company headquarters
- LinkedIn lists Zendesk headquarters in San Francisco, California.checked 21 Oct 2026
- Company legal name
- The Google Play listing identifies the developer as Zendesk, Inc.checked 21 Oct 2026
- Company ownership
- LinkedIn describes Zendesk as privately held.checked 21 Oct 2026
- Company size
- LinkedIn places Zendesk in the 5,001–10,000 employee size range.checked 21 Oct 2026
- Headquarters
- San Francisco, California, United Stateschecked 28 Sep 2026
Money
- Free plan
- Nochecked 20 Sep 2026
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