Best Customer Service CRM Software in 2026
Updated
In short: 1CRM is ranked #1 of 24 as of 4 October 2026, ahead of Vtiger CRM and Freshdesk. The best-ranked option with a free plan is Vtiger CRM. The lowest first paid tier on this page is 1CRM at $1.08/mo.
Customer service CRM tools help organize cases and the work involved in resolving them. Compare case management, workflow automation, and SLA management to assess how each option may support your team's handling of requests and service commitments. Customer portals, knowledge bases, and omnichannel support provide additional points to examine, while service analytics can help you compare performance capabilities. Free-plan availability and paid-from pricing add cost context. 1CRM, Vtiger CRM, and Freshdesk are among the first ranked entries, followed by eGain Customer Engagement Hub and Intercom. Consider the channels your customers use and the workflows your team needs, then weigh the listed features against those priorities.
24 customer service CRM software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
#1 1CRM Top pick · 7.5 Free plan · $1.08/mo
#2 Vtiger CRM Runner-up · 7.1 Free plan · $12/mo
#3 Freshdesk Also great · 6.9 Free plan · $19/mo
- Free planFree trial WebWindowsmacOSLinuxiOSAndroid
- Free plan
- Yes
- Paid from
- 13 /user/mo
RecognisedDocumentedFree planPlatforms$1.08/mofirst paid tier About 1CRMVisit site - Free planFree trial AndroidiOS
- Free plan
- Yes
- Paid from
- 12 /user/mo
RecognisedDocumentedFree planPlatforms$12/mofirst paid tier About Vtiger CRMVisit site - Free plan api
- Free plan
- No
- Paid from
- 29 /user/mo
- Case management
- Yes
- SLA management
- Yes
- Omnichannel support
- Yes
- Knowledge base
- Yes
RecognisedDocumentedFree planPlatforms$19/mofirst paid tier About FreshdeskVisit site - AndroidapiiOSWeb
- Case management
- Yes
- SLA management
- Yes
- Omnichannel support
- Yes
- Knowledge base
- Yes
RecognisedDocumentedFree planPlatforms - AndroidapiiOSWeb
- SLA management
- Yes
RecognisedDocumentedFree planPlatforms - Free trial AndroidiOSWeb
- Free plan
- No
- Paid from
- 29 /user/mo
RecognisedDocumentedFree planPlatforms$19/mofirst paid tier About IntercomVisit site - Free plan Web
- Free plan
- Yes
- Knowledge base
- Yes
RecognisedDocumentedFree planPlatforms$20/mofirst paid tier About YundaDeskVisit site - AndroidapiiOSself-hostedWebWindows
- Free plan
- No
RecognisedDocumentedFree planPlatforms$68.75/mofirst paid tier About Oracle Siebel CRMVisit site - Free trial WebRecognisedDocumentedFree planPlatforms
- WebiOSAndroid
- Free plan
- No
- Paid from
- 25 /user/mo
- SLA management
- Yes
RecognisedDocumentedFree planPlatforms$50/mofirst paid tier About Agentforce Contact CenterVisit site - Web
- SLA management
- Yes
RecognisedDocumentedFree planPlatforms - Free trial
- Free plan
- No
RecognisedDocumentedFree planPlatforms - api
- Free plan
- No
- Paid from
- 25 /user/mo
- SLA management
- Yes
RecognisedDocumentedFree planPlatforms$25/mofirst paid tier About Salesforce Service CloudVisit site - Web
- Free plan
- No
RecognisedDocumentedFree planPlatforms$55/mofirst paid tier About Zendesk GuideVisit site - Web
- SLA management
- Yes
RecognisedDocumentedFree planPlatforms - api
- Free plan
- No
- SLA management
- Yes
RecognisedDocumentedFree planPlatforms$45/mofirst paid tier About TeamSupportVisit site - api
- Free plan
- No
- SLA management
- Yes
RecognisedDocumentedFree planPlatforms€89/mofirst paid tier About DixaVisit site - api
- SLA management
- Yes
RecognisedDocumentedFree planPlatforms -
- Free plan
- No
- SLA management
- Yes
RecognisedDocumentedFree planPlatforms - api
- Free plan
- No
- SLA management
- Yes
RecognisedDocumentedFree planPlatforms - api
- Free plan
- No
- SLA management
- Yes
RecognisedDocumentedFree planPlatforms -
- Case management
- Yes
RecognisedDocumentedFree planPlatforms - apiRecognisedDocumentedFree planPlatforms
-
- Free plan
- No
RecognisedDocumentedFree planPlatforms
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which customer service CRM software is ranked first on Everything Xiaomi?
1CRM is ranked #1 of 24 with a score of 7.5. Vtiger CRM is second and Freshdesk third.
How many of these have a free plan?
4 of the 24 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, 1CRM has the lowest first paid tier we found: $1.08/mo.
How is this list ranked?
Ranked on what each maker publishes: documentation depth, a free tier and the platforms it runs on. Paid placements never change a rank.