18.1
1CRM is customer relationship management software for sales and marketing work.
Free planAndroidiOSWeb
Best Customer Service CRM Software in 2026
Customer service CRM software helps teams organize customer cases and the work involved in responding to them. Compare case management with workflow automation and SLA management to consider how each option supports your service process. Customer portals, knowledge bases, omnichannel support, and service analytics add other useful points of comparison; free-plan availability and paid-from pricing help frame access…
27.9
Vtiger CRM brings marketing, sales and support teams together to work with shared customer data and interactions.
Free planAndroidiOS
37.9
Zendesk Guide is a paid web knowledge-base product for publishing help-center articles to internal and external audiences.
AndroidiOSWeb
- 4
Intercom
Intercom is a customer messaging and support platform for businesses serving customers through a website, app, or product experience.
AndroidiOSWeb7.7From $19 a month - 5
YundaDesk
Free planAndroidWebAPI7.7From $20 a month - 6
Microsoft Dynamics 365 Sales
AndroidiOSWebAPI7.6 - 7
LeadSquared
AndroidiOSWebAPI7.5 - 8
Oracle Service
Oracle Service is paid, web-based software for enterprise service request management.
AndroidiOSWebAPI7.5From $70 a month - 9
Oracle Siebel CRM
Oracle Siebel CRM is an enterprise CRM platform offering 21 industry-specific applications for sales, marketing, service, and order management.
AndroidiOSWebAPI7.5From $825 a year - 10
Sugar Serve
Sugar Serve is a paid customer-service product for handling cases and engaging customers across multiple channels.
AndroidiOSWebAPI7.2 - 11
Kustomer
Kustomer is an AI-native customer experience platform for managing customer relationships and service interactions.
AndroidiOSWebAPI6.8 - 12
HubSpot Live Chat
Free planAndroidiOSWeb6.7Free plan - 13
Pega Customer Service
Pega Customer Service is an omnichannel digital engagement solution for enterprises.
AndroidiOSWebAPI6.5 - 14
eGain Customer Engagement Hub
eGain Customer Engagement Hub brings omnichannel customer engagement and knowledge management into one platform.
AndroidiOSWebAPI6.2 - 15
SAP Commerce Cloud
WebAPI6.1 - 16
Sprinklr Service
Sprinklr Service is a paid enterprise contact-center platform that unifies customer service across more than 30 voice, social, and digital channels.
WebAPI6.1 - 176.0
- 18
Gladly
WebAPI5.9 - 195.9From $4 a month
- 20
Dixa
API5.7From €89 a month - 215.7From $25 a month
- 22
TeamSupport
TeamSupport is a paid customer support platform from TeamSupport, a company founded in 2008 and headquartered in Dallas, Texas, United States.
API5.7From $45 a month - 23
5.6 - 245.5From $29 a month
- 25
Jio CRM
Jio CRM is a customer relationship platform for streamlining marketing, sales, support and related business processes.
5.5