Kapture CRM
Kapture CRM is an AI-powered customer experience platform for enterprise teams.
What Kapture CRM is
Kapture CRM is an AI-powered customer experience platform for enterprise teams. It brings voice, chat, email, WhatsApp, and other customer conversations together, with a shared inbox, ticket automation, SLA management, and a help center. AI agents can draft replies, summarize context, find relevant knowledge, recommend next steps, and carry out multi-step processes. Tickets can be routed by intent, sentiment, priority, and agent skill. Kapture says it connects with more than 1,000 APIs, CRM, ERP, and communication tools, and that most integrations are included in pricing. Listed integrations include Zendesk, Freshdesk, Zoho, HubSpot, Jira, Salesforce, Twilio, Shopify, Oracle, Dynamics 365, and SAP; specialists can also build custom integrations. Its security controls include AES-256 encryption at rest, TLS 1.2 in transit, role-based access, and multi-factor authentication. Kapture says it aligns with several standards and regulations, including ISO 27001, SOC 2 Type II, GDPR, DPDPA, and HIPAA, and does not use customer data to train or improve its AI models. Pricing is tailored and available by request.
Good
- Brings multiple conversation channels into one place
- AI agents can draft replies and summarize context
- Routes tickets by intent, sentiment, priority, and skill
- Offers more than 1,000 integrations, according to Kapture
- Enterprise onboarding, training, and 24/7 success manager
Watch out
- No free plan
- Pricing requires a tailored quote
- Refunds do not apply to downgrades or cancellations
Who it suits
Kapture suits enterprise teams handling customer conversations across multiple channels, including teams in BFSI, retail, travel, digital-native businesses, and energy and utilities. It may also fit organizations that need tailored integrations and onboarding support.
Verdict
Kapture CRM combines multichannel customer conversations, ticket management, and AI assistance for enterprise teams. Consider the quote-based pricing and lack of refunds for downgrades or cancellations before choosing it.
Plans and prices
From Kapture CRM's own pricing page, checked 19 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Custom | Priced on request | Pricing is tailored to products, users, interaction volumes, AI features, and ad · Annual and multi-year enterprise agreements are available. |
| Custom enterprise plan | Priced on request | Modular pricing · agent-based, interaction-based, or hybrid pricing · annual and multi-year agreements available · Custom quote; pricing varies by product, users, interaction volumes, AI features, and add-ons. |
The facts
Each one read from Kapture CRM's own pages, with the date it was checked.
What it does
- AI assistance
- Its AI agents can draft replies, summarize context, surface knowledge, guide next steps, and execute multi-step processes.checked 12 Oct 2026
- AI data use
- Kapture states that customer data is never used to train or improve its AI models.checked 12 Oct 2026
- AI features
- Yeschecked 19 Sep 2026
- Compliance alignment
- Kapture says it aligns with ISO 27001, SOC 2 Type II, GDPR, DPDPA, HIPAA, ISO 42001, and OWASP secure coding practices.checked 12 Oct 2026
- Custom integrations
- Kapture says its integration specialists can build custom integrations for customers’ products, technology stacks, and other tools.checked 12 Oct 2026
- Integrations
- Kapture says it integrates with 1,000+ APIs, CRM, ERP, and communication tools, and that most integrations are included in pricing.checked 12 Oct 2026
- Intended customers
- Kapture describes its customer experience platform as serving enterprise teams and lists use cases across BFSI, retail, travel, digital native businesses, and energy and utilities.checked 12 Oct 2026
- Named integrations
- The integrations page lists Zendesk, Freshdesk, Zoho, HubSpot, Jira, Salesforce, Twilio, Shopify, Oracle, Dynamics 365, and SAP among its integrations.checked 12 Oct 2026
- Pricing limits
- Kapture does not publish fixed plan prices on its pricing page; it asks prospective customers to request a tailored quote.checked 12 Oct 2026
- Product
- Kapture is an AI-powered customer experience platform for enterprise teams that brings voice, chat, email, WhatsApp, and other customer conversations into one place.checked 12 Oct 2026
- Refunds
- The pricing FAQ says refunds are not applicable for downgrades or cancellations.checked 12 Oct 2026
- Security controls
- The trust center describes AES-256 encryption at rest, TLS 1.2 in transit, role-based access control, and multi-factor authentication.checked 12 Oct 2026
- Support
- The pricing page says enterprises receive onboarding assistance, training, and a dedicated success manager available 24/7.checked 12 Oct 2026
- Ticket routing
- Tickets can be assigned based on intent, sentiment, priority, and agent skill.checked 12 Oct 2026
The company
- Founded
- 2014checked 4 Oct 2026
- Headquarters
- Bengaluru, Karnataka, Indiachecked 4 Oct 2026
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