1CRM
1CRM is customer relationship management software for sales and marketing work.
What 1CRM is
1CRM is customer relationship management software for sales and marketing work. It includes a visual sales pipeline and marketing automation, and provides a mobile app. The software runs on the web, Windows, macOS, Linux, iOS, and Android. Its freemium offering includes a free on-premise Startup plan and a 30-day trial. That free plan is capped at three users, 300 accounts, 750 targets, leads, or contacts, and 1 GB of storage per user. Cloud Startup costs $13 per user/month billed annually or $15 per user/month month-to-month. Startup+ is $20 per user/month billed annually or $23 per user/month month-to-month, with a 10-user limit. Professional and Enterprise cloud plans allow unlimited users, accounts, and targets, leads, or contacts; annual billing is $29 and $34 per user/month, respectively. Professional and Enterprise on-premise perpetual licenses are also listed at $405 and $585 per user. Founded in 2005, 1CRM is headquartered in Victoria, British Columbia, Canada.
Good
- Includes a visual sales pipeline.
- Marketing automation is included.
- Available on web, desktop, and mobile platforms.
- Free on-premise Startup plan is available.
- 30-day trial is listed.
Watch out
- Free plan is capped at three users.
- Free plan limits accounts and contacts.
- Cloud Startup supports at most three users.
- Annual and monthly billing have different rates.
Who it suits
1CRM suits teams looking to organize sales and marketing activity across desktop and mobile platforms. Its free on-premise plan is limited to small deployments, while Professional and Enterprise cloud tiers accommodate unlimited users and records.
Verdict
1CRM combines sales pipeline and marketing automation tools with broad platform support. The free on-premise plan has strict user and record limits; larger teams can consider its higher cloud tiers.
Plans and prices
From 1CRM's own pricing page, checked 23 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Startup (cloud subscription) | $13 | Maximum 3 users · 300 accounts · 750 targets/leads/contacts · 1 GB storage per user · Per user/month billed annually |
| Startup (cloud subscription, month-to-month) | $15 a month | Maximum 3 users · 300 accounts · 750 targets/leads/contacts · 1 GB storage per user · Month-to-month |
| Startup (free on-premise) | Free | Maximum 3 users · 300 accounts · 750 targets/leads/contacts · 1 GB storage per user · Free forever on-premise |
| Startup+ (annual) | $20 | Maximum 10 users · 600 accounts · 1,500 targets/leads/contacts · 1 GB storage per user · Per user/month billed annually |
| Startup+ (month-to-month) | $23 a month | Maximum 10 users · 600 accounts · 1,500 targets/leads/contacts · 1 GB storage per user · Month-to-month |
| Professional (annual) | $29 | Unlimited users · Unlimited accounts · Unlimited targets/leads/contacts · 2 GB storage per user · Per user/month billed annually |
| Professional (month-to-month) | $33 a month | Unlimited users · Unlimited accounts · Unlimited targets/leads/contacts · 2 GB storage per user · Month-to-month |
| Enterprise (annual) | $34 | Unlimited users · Unlimited accounts · Unlimited targets/leads/contacts · 2.5 GB storage per user · Per user/month billed annually |
| Enterprise (month-to-month) | $39 a month | Unlimited users · Unlimited accounts · Unlimited targets/leads/contacts · 2.5 GB storage per user · Month-to-month |
| Startup Cloud annual | $13 a month | maximum 3 users · 300 accounts · 750 targets/leads/contacts · 1 GB/user storage · cloud · per user/month billed annually |
| Startup Cloud monthly | $15 a month | maximum 3 users · 300 accounts · 750 targets/leads/contacts · 1 GB/user storage · cloud · month-to-month |
| Startup+ | $20 a month | maximum 10 users · 600 accounts · 1,500 targets/leads/contacts · 1 GB/user storage · cloud or on-premise · per user/month billed annually |
| Professional | $29 a month | unlimited users · unlimited accounts · unlimited targets/leads/contacts · 2 GB/user storage · cloud or on-premise · per user/month billed annually |
| Enterprise | $34 a month | unlimited users · unlimited accounts · unlimited targets/leads/contacts · 2.5 GB/user storage · cloud or on-premise · per user/month billed annually |
| Professional perpetual | $405, paid once | unlimited users · unlimited accounts · unlimited targets/leads/contacts · on-premise only · one-time payment per user; support and updates $100/user/year |
| Professional (on-premise perpetual license) | $405 a month | Unlimited accounts · Unlimited targets/leads/contacts · One Time Payment/User |
| Enterprise perpetual | $585, paid once | unlimited users · unlimited accounts · unlimited targets/leads/contacts · on-premise only · one-time payment per user; support and updates $100/user/year |
| Enterprise (on-premise perpetual license) | $585 a month | Unlimited accounts · Unlimited targets/leads/contacts · One Time Payment/User |
The facts
Each one read from 1CRM's own pages, with the date it was checked.
What it does
- API authentication
- The API supports Basic authentication and OAuth 2, with OAuth recommended when possible; API calls normally require SSL.checked 14 Oct 2026
- API extensibility
- Developers can add custom API endpoint groups and endpoint classes from extension modules, with documented scopes, parameters and responses.checked 14 Oct 2026
- Customer service
- Service management provides case and bug tracking, service contracts, knowledge-base articles, service charts and reporting.checked 14 Oct 2026
- Customization
- Studio, Module Designer and PDF Form Designer support custom fields, layouts, modules and generated business documents.checked 14 Oct 2026
- Documentation
- The vendor publishes user, implementation, developer and mobile guides plus an online help system and video channel.checked 14 Oct 2026
- Integrations
- Official integration material lists QuickBooks Online, Xero, Zapier, WooCommerce, Google services, Outlook, telephony and other third-party connections.checked 14 Oct 2026
- Limit: integration gaps
- G2 reviewers report missing native integrations and difficulty connecting specialized production systems without custom API work.checked 14 Oct 2026
- Limit: interface and learning curve
- G2 reviewers repeatedly describe the interface as dated or cluttered and say configuration and onboarding can require substantial learning.checked 14 Oct 2026
- Limit: support consistency
- Capterra and GetApp reviews include complaints about unanswered questions, delayed responses and inconsistent support quality.checked 14 Oct 2026
- Marketing automation
- Marketing tools include website lead capture, drip campaigns, dynamic target lists, partner commissions and the Lead Guerrilla newsletter/workflow platform.checked 14 Oct 2026
- News: 1CRM 9.1
- The company announced 1CRM 9.1 on April 24, 2026, highlighting web forms, graphical workflows, SSO, micro-dashlets and stock insights.checked 14 Oct 2026
- Order management
- Order management covers product catalogs, inventory, quotes, invoices, sales orders, purchase orders, bills, payments, discounts and credit notes.checked 14 Oct 2026
- Paid from
- 13checked 23 Sep 2026
- PHP SDK
- 1CRM publishes an open-source PHP API client library installable with Composer and documents authentication, data, files, calendar events and examples.checked 14 Oct 2026
- Praise: all-in-one scope
- G2 reviewers repeatedly praise having CRM, marketing, support, projects, invoicing and order management in one centralized system.checked 14 Oct 2026
- Praise: customization and value
- TrustRadius reviewers describe the product as highly customizable, feature-complete, user-friendly and cost-effective for smaller organizations.checked 14 Oct 2026
The company
- Company founding
- 1CRM Corporation states that it was founded in 1997 and is headquartered in Victoria, British Columbia.checked 14 Oct 2026
- Founded
- 2005checked 28 Sep 2026
- Headquarters
- Victoria, British Columbia, Canadachecked 28 Sep 2026
- Ownership
- CB Insights reports that 1CRM was acquired by Portage CyberTech, a Converge Technology Solutions subsidiary, in March 2022.checked 14 Oct 2026
Money
- Free plan
- Yeschecked 23 Sep 2026
- Free trial
- Yeschecked 23 Sep 2026
Where it runs
- Mobile app
- Yeschecked 23 Sep 2026
- Mobile apps
- The Google Play app supports service calls, lead/contact/organization creation, events, projects, tasks, dialing, navigation, presence reporting and GPS worker tracking.checked 14 Oct 2026
The full review of 1CRM
Overview
1CRM is a customer relationship management platform available through cloud subscriptions and on-premise plans. Its listed capabilities include a visual sales pipeline, marketing automation, and mobile apps. Founded in 2005, the company is headquartered in Victoria, British Columbia, Canada. Teams comparing products in the CRM Software category can weigh its deployment options against the user, account, contact, and storage limits attached to each plan.
Key features
- Visual sales pipeline: A visual pipeline is among the platform's listed capabilities for following sales activity.
- Marketing automation: Marketing automation is included in the feature set.
- Mobile apps: Mobile apps are listed, and the platform supports iOS and Android as well as web, Windows, macOS, and Linux.
- Cloud and on-premise options: Plans include cloud subscriptions and on-premise deployments, including a free on-premise plan.
Pricing
1CRM uses a freemium model, with a free plan, paid pricing from $13/user/mo billed annually, and a 30-day trial. The listed annual subscription amounts are per user/month billed annually; the month-to-month amounts are monthly.
| Plan | Price and billing | Listed limits |
|---|---|---|
| Startup (cloud subscription) | $13 a year; per user/month billed annually | Maximum 3 users, 300 accounts, 750 targets/leads/contacts, and 1 GB storage per user |
| Startup (cloud subscription, month-to-month) | $15 a month; month-to-month | Maximum 3 users, 300 accounts, 750 targets/leads/contacts, and 1 GB storage per user |
| Startup (free on-premise) | $0.00 USD; free forever on-premise | Maximum 3 users, 300 accounts, 750 targets/leads/contacts, and 1 GB storage per user |
| Startup+ (annual) | $20 a year; per user/month billed annually | Maximum 10 users, 600 accounts, 1,500 targets/leads/contacts, and 1 GB storage per user |
| Startup+ (month-to-month) | $23 a month; month-to-month | Maximum 10 users, 600 accounts, 1,500 targets/leads/contacts, and 1 GB storage per user |
| Professional (annual) | $29 a year; per user/month billed annually | Unlimited users, accounts, and targets/leads/contacts; 2 GB storage per user |
| Professional (month-to-month) | $33 a month; month-to-month | Unlimited users, accounts, and targets/leads/contacts; 2 GB storage per user |
| Enterprise (annual) | $34 a year; per user/month billed annually | Unlimited users, accounts, and targets/leads/contacts; 2.5 GB storage per user |
| Enterprise (month-to-month) | $39 a month; month-to-month | Unlimited users, accounts, and targets/leads/contacts; 2.5 GB storage per user |
| Professional (on-premise perpetual license) | $405 a month; one-time payment/user | Unlimited accounts and targets/leads/contacts |
| Enterprise (on-premise perpetual license) | $585 a month; one-time payment/user | Unlimited accounts and targets/leads/contacts |
The smaller Startup tiers cap team size and records, while Professional and Enterprise cloud subscriptions list unlimited users, accounts, and targets/leads/contacts. Storage per user is 2 GB on Professional and 2.5 GB on Enterprise. On-premise perpetual-license plans list unlimited accounts and targets/leads/contacts, with no user or storage limit stated in the supplied plan details.
Platforms
1CRM is listed for web, Windows, macOS, Linux, iOS, and Android. The platform list includes desktop operating systems and mobile platforms, with mobile apps specifically noted.
Who it's for
1CRM may suit teams choosing between cloud access and an on-premise deployment, or comparing a free on-premise entry point with paid plans. Its Startup tiers set explicit limits on users, accounts, contacts, and storage, while the listed Professional and Enterprise cloud subscriptions remove the user, account, and contact caps. Teams should also consider that the two deployment types have different plan and billing structures.
Pros and cons
Pros
- Offers both cloud subscription and on-premise plans, including a free forever on-premise option.
- Lists a visual sales pipeline, marketing automation, and mobile apps.
- Supports web, Windows, macOS, Linux, iOS, and Android.
- Professional and Enterprise cloud subscriptions list unlimited users, accounts, and targets/leads/contacts.
Cons
- Startup and Startup+ plans impose caps on users, accounts, and targets/leads/contacts.
- Listed annual amounts and month-to-month prices differ, and the plan table uses different payment descriptions for cloud and on-premise options.
- The supplied plan details do not specify on-premise user or storage limits for the perpetual-license tiers.
Alternatives
For customer-service-focused options, compare Vtiger CRM, Freshdesk, eGain Customer Engagement Hub, Intercom, and YundaDesk alongside the Customer Service CRM Software category. For broader CRM comparisons, the category also includes Oracle Siebel CRM, Pega CRM, and Agentforce Contact Center.
Verdict
1CRM's clearest distinction in the listed details is its combination of cloud subscriptions, on-premise choices, and a free on-premise plan. Its feature set names sales-pipeline visualization and marketing automation, while its platform list spans desktop and mobile systems. The main decision points are plan limits and deployment: the Startup options cap users and records, higher cloud tiers list unlimited users and records, and on-premise perpetual licenses have separate payment terms. The 30-day trial offers a way to assess fit before choosing a plan.
Getting started
- Visit the 1CRM website.
- Choose the free on-premise Startup plan, a cloud subscription, or an on-premise perpetual license.
- Use the 30-day trial if you want to try the service before choosing.
- Access 1CRM on the web, Windows, macOS, Linux, iOS, or Android.
Limits worth knowing
The free on-premise Startup plan allows up to three users, 300 accounts, and 750 targets, leads, or contacts, with 1 GB of storage per user. Startup+ allows up to 10 users; Professional and Enterprise cloud plans list unlimited users, accounts, and targets, leads, or contacts.
Questions
Does 1CRM have a free plan?
Yes. Startup is free forever on-premise, with limits of three users, 300 accounts, 750 targets, leads, or contacts, and 1 GB storage per user.
Is there a free trial?
Yes, a 30-day trial is listed.
What does cloud Startup cost?
Startup is listed at $13 per user/month billed annually, or $15 a month month-to-month.
Which platforms does 1CRM support?
It runs on web, Windows, macOS, Linux, iOS, and Android, and includes a mobile app.
Does 1CRM offer on-premise plans?
Yes. It has a free on-premise Startup plan and Professional and Enterprise on-premise perpetual licenses.
Where is 1CRM based?
It is headquartered in Victoria, British Columbia, Canada, and was founded in 2005.
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