1CRM
8.1#1 in customer service crm softwareFree planFree planAndroidiOSWebAPI
Visit1CRM vs Zendesk Guide
Zendesk Guide
8.6#3 in knowledge base softwareFrom $19 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | 1CRM | Zendesk Guide |
|---|---|---|
| Documentation | The vendor publishes user, implementation, developer and mobile guides plus an online help system and video channel. | Official documentation includes getting-started tutorials, agent and administrator guides, REST API v2 references and Apps references. |
| Free plan | Yes | No |
| Headquarters | Victoria, British Columbia, Canada | San Francisco, California, United States |
| Integrations | Official integration material lists QuickBooks Online, Xero, Zapier, WooCommerce, Google services, Outlook, telephony and other third-party connections. | Zendesk Marketplace lists more than 1,200 apps, connectors, themes and partners. |
| Paid from | 13 | 55 |
| Rating on Apple App Store | No rating displayed because the app has not received enough ratings or reviews | 4.4 out of 5 from 431 ratings |
| Rating on G2 | 4.3 out of 5 from 39 reviews | 4.3 out of 5 from 7,715 reviews |
| Rating on GetApp | 4.3 out of 5 from 57 reviews | 4.4 out of 5 from 4,054 reviews |
1CRM plans
- Startup (cloud subscription)$13
- Startup (cloud subscription, month-to-month)$15 a month
- Startup (free on-premise)Free
- Startup+ (annual)$20
- Startup+ (month-to-month)$23 a month
- Professional (annual)$29
Zendesk Guide plans
- Support Team$19 a month
- Copilot add-on$50 a month
- Workforce Engagement Bundle add-on$50 a month
- Suite Team$55 a month
- Contact Center add-on$83 a month
- Suite Professional$115 a month
Pick 1CRM if…
1CRM suits teams looking to organize sales and marketing activity across desktop and mobile platforms. Its free on-premise plan is limited to small deployments, while Professional and Enterprise cloud tiers accommodate unlimited users and records.
Pick Zendesk Guide if…
It suits organizations publishing support or knowledge content for both internal and external readers. Teams needing custom domains, SSO, revision history, and analytics may find its listed capabilities relevant.