YundaDesk
The facts below are what the maker publishes about YundaDesk, checked and dated. Our editors have not written about it yet.
Plans and prices
From YundaDesk's own pricing page, checked 21 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Free | Free | Unlimited agents · Unlimited channels · Unlimited conversations · Unlimited messages · 1,000 AI credits/month · YundaDesk branding remains · $0 |
| Starter | $20 a month | Unlimited agents · Unlimited channels · Unlimited conversations · Unlimited messages · 10,000 AI credits/month · Remove YundaDesk branding · $20/month |
| Pro | $200 a month | Unlimited agents · Unlimited channels · Unlimited conversations · Unlimited messages · 100,000 AI credits/month · Remove YundaDesk branding · $200/month |
| Enterprise | Priced on request | Unlimited agents · Unlimited channels · Unlimited conversations · Unlimited messages · Unlimited AI credits · Remove YundaDesk branding · Custom |
The facts
Each one read from YundaDesk's own pages, with the date it was checked.
What it does
- AI agent
- The AI agent answers routine order, shipping, return and sizing questions first, then hands uncertain or risky cases to people with context.checked 21 Oct 2026
- AI governance
- Refunds, price changes and outbound messages require permission and confirmation or human approval, and AI learning changes require review before activation.checked 21 Oct 2026
- Automation
- Routing, response-time limits, auto-replies and workflow rules automate repetitive support work.checked 21 Oct 2026
- Customer profiles
- Unified customer profiles retain preferences, history, unresolved items and handoff context across channels.checked 21 Oct 2026
- Documentation
- The public help center covers setup, channels, inbox operations, AI configuration, knowledge, learning, Yuna, outreach, billing and security troubleshooting.checked 21 Oct 2026
- Google Play update
- The Android listing reports an update dated October 4, 2026 with ten interface languages, cached conversations and improved translation and reply tools.checked 21 Oct 2026
- Integrations
- Documented connections include WhatsApp, Telegram, LINE, WeChat Customer Service, WordPress/WooCommerce, BigCommerce, SHOPLINE and website widgets.checked 21 Oct 2026
- Knowledge base
- Knowledge can be uploaded from documents, synchronized websites, connected document sources and team-maintained questions and answers.checked 21 Oct 2026
- Limit: AI allowance
- When included AI credits run out, AI generation can pause while human support continues unless the customer tops up or upgrades.checked 21 Oct 2026
- Limit: channel authorization
- Third-party channels require the relevant platform authorization and remain subject to that platform's rules and availability.checked 21 Oct 2026
- Limit: site maturity
- ScamAdviser reports a young domain, hidden WHOIS ownership and low Tranco traffic ranking.checked 21 Oct 2026
- Limit: WeChat rules
- WeChat Customer Service replies follow a 48-hour window and a maximum of five messages after the latest customer message.checked 21 Oct 2026
- Omnichannel inbox
- The product brings channels such as WhatsApp, Zalo, YouTube, email and website widgets into one workspace.checked 21 Oct 2026
- Privacy statement
- The security center says YundaDesk does not sell personal information and does not use raw enterprise data to train public models for other customers unless authorized.checked 21 Oct 2026
- Proactive outreach
- Outreach supports abandoned-cart, delivery-issue and restock follow-ups in draft-only, approval-based or guarded automatic modes.checked 21 Oct 2026
- Public API
- The custom API accepts signed JSON message posts and sends agent or AI replies to a customer callback URL with idempotency handling.checked 21 Oct 2026
- Rating on G2
- 0.0 out of 5 from 0 reviewschecked 21 Oct 2026
The company
- Company capital
- BOSS Zhipin lists registered capital of 3 million Chinese yuan.checked 21 Oct 2026
- Company financing
- BOSS Zhipin marks the company as not requiring financing.checked 21 Oct 2026
- Company founded
- BOSS Zhipin lists Shenzhen Zhi’an Technology Co., Ltd. as established on March 7, 2017.checked 21 Oct 2026
- Company size
- BOSS Zhipin categorizes the company as having 20–99 employees.checked 21 Oct 2026
- Headquarters
- Shenzhen, Guangdong, Chinachecked 4 Oct 2026
Where it runs
- Google Play app
- The Android app lets existing users read and reply to conversations, transfer handoffs, view customer details and use Yuna to draft responses.checked 21 Oct 2026
- Limit: WhatsApp availability
- The help center states that, as of October 7, 2026, WhatsApp channel creation was in maintenance and unavailable in the demonstrated workspace.checked 21 Oct 2026
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