18.0
Genesys Cloud CX is a contact-center platform for teams handling voice and digital customer service.
AndroidiOSWeb
Best AI Customer Service Software in 2026
AI customer service software can support teams as they handle customer requests, assist agents, and organize ticket workflows. Compared on agent assistance, AI resolution model, supported channels, routing automation, ticketing workflows, knowledge base, and helpdesk integrations, the entries offer useful criteria for matching a tool to your support setup. SparrowDesk, Yellow.ai, and Freshdesk are among the options…
27.9
Front is customer communication software with shared inboxes, ticket automation, SLA management, a help center, a customer portal, and API access.
AndroidiOSWeb
37.9
SparrowDesk is an AI-powered helpdesk for customer support across email and chat.
Free planAndroidiOSWeb
- 4
Yellow.ai
Yellow.ai is a customer-service platform for creating AI-assisted interactions across web, iOS, and Android.
Free planAndroidiOSWebAPI7.8Free plan - 5
Intercom
Intercom is a customer messaging and support platform for businesses serving customers through a website, app, or product experience.
AndroidiOSWeb7.7From $19 a month - 6
YundaDesk
Free planAndroidWebAPI7.7From $20 a month - 7
Re:amaze
Re:amaze combines customer service, chat, and helpdesk tools with built-in AI for online businesses.
AndroidiOSWebAPI7.5From $29 a month - 8
Freshdesk
Freshdesk is customer service software for organizing support requests and conversations across email, web forms, chat, social networks, and messaging channels.
Free planAPI7.4From $19 a month - 9
DigitalGenius
DigitalGenius is a paid AI platform for handling ecommerce customer conversations from the first message through resolution.
AndroidiOSWebAPI7.1£10,000 one-time - 10
Gorgias
Gorgias is a helpdesk designed for ecommerce customer experience teams, bringing support conversations, customer data, workflows, and an AI Agent together.
AndroidiOSWebAPI7.1 - 11
Cresta
WebAPIExtension6.9From $150,000 a year - 12
Kustomer
Kustomer is an AI-native customer experience platform for managing customer relationships and service interactions.
AndroidiOSWebAPI6.8 - 13
Ada
Ada is an agentic customer experience platform that provides AI customer service agents.
AndroidiOSWebAPI6.7 - 14
HubSpot Live Chat
Free planAndroidiOSWeb6.7Free plan - 15
Mavenoid
Mavenoid is an AI product support platform for companies that make products and devices.
AndroidiOSWebAPI6.7 - 16
Zoho Desk
Free planAPI6.6From ₹420 a month - 17
Kore.ai
WebAPISelf-hosted6.5 - 18
Helpshift
Helpshift combines technology, AI, and human services for gaming studios working across support, engagement, trust and safety, and community.
AndroidiOSWebAPI6.3 - 19
Talkdesk Workforce Management
AndroidiOSWeb6.3From $165 a month - 20
Yuma AI
Web6.3From $14,400 a year - 21
NICE CXone
NICE CXone is web-based software for handling customer conversations across voice and digital channels.
Web6.2From $110 a month - 22
Gobot
Web6.1From $1.50 a month - 23
LivePerson Conversational Cloud
LivePerson Conversational Cloud is a web-based platform for managing customer conversations across voice and messaging.
Web6.1 - 24
ProxyLink
Web6.1From $79 a month - 25
Sprinklr Service
Sprinklr Service is a paid enterprise contact-center platform that unifies customer service across more than 30 voice, social, and digital channels.
WebAPI6.1