Kustomer

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Score7.8

Rank#16 of 101

Free planNo

Runs onAndroid, API, iOS, Web

Summary

Kustomer is ranked #16 of 101 in help desk software on Everything Xiaomi, made by Kustomer. It runs on Android, API, iOS, Web.

Kustomer plans and pricing

All plans

Ultimate Not published Talk to Sales 100M custom objects & tasks · 2,000 RPM API rate limit · 300 brands · all languages · 5 outbound webhooks · 20 inbound webhooks kustomer.com · 4 Oct 2026

Business (legacy seat-based plan) Not published Talk to Sales Unlimited conversations · 100 custom attributes · 500 RPM API rate limit · 5 brands kustomer.com · 4 Oct 2026

Enterprise Not published Talk to Sales 5M custom objects & tasks · 1,000 RPM API rate limit · 25 brands · 20 languages · 2 outbound webhooks · 10 inbound webhooks kustomer.com · 4 Oct 2026

Professional (legacy seat-based plan) Not published Talk to Sales Unlimited conversations · 50 custom attributes · 300 RPM API rate limit · 1 brand kustomer.com · 4 Oct 2026

Compared on help desk software

API access: Yeskustomer.com

Facts

Shared inbox: Yeskustomer.com · 20 Sept 2026
SLA management: Yeskustomer.com · 20 Sept 2026
Help center: Yeskustomer.com · 20 Sept 2026
Ticket automation: Yeskustomer.com · 20 Sept 2026
Customer portal: Yeskustomer.com · 20 Sept 2026
Product: Kustomer describes itself as an AI-native customer experience platform for managing the full customer relationship.kustomer.com · 4 Oct 2026
AI agents: Its platform offers AI agents for customer service and tools that provide human reps with context, intelligence, and suggested actions.kustomer.com · 4 Oct 2026
Channels: The platform unifies customer interactions across chat, email, voice, and social in a single customer timeline.kustomer.com · 4 Oct 2026
CRM and data: Kustomer provides customer profiles with custom objects and attributes to structure data such as purchase history and preferences.kustomer.com · 4 Oct 2026
Automation: Kustomer Architect lets CX teams design, build, test, launch, analyze, and optimize AI experiences without writing code.kustomer.com · 4 Oct 2026
Analytics: Data Explorer provides plain-language answers, charts, and breakdowns, while the platform also tracks real-time CX trends.kustomer.com · 4 Oct 2026
Human oversight: Managers can review and approve AI actions, and guardrails can route high-risk conversations to a human.kustomer.com · 4 Oct 2026
Integrations: The integration library lists tools including 8x8, Acuity Scheduling, Ada, AfterShip, Aircall, Amazon Connect, and Amazon Redshift.kustomer.com · 4 Oct 2026
Custom connectivity: Kustomer says its open API and webhook system can connect other platforms, and it offers custom integrations.kustomer.com · 4 Oct 2026
Security and compliance: The pricing details page lists SOC 2, ISO 27001, ISO 27701, ISO/IEC 42001, and GDPR; its platform page also displays GDPR, CCPA, HIPAA, EU-US Data Privacy Framework, ISO 27001, and SOC 2 Type II.kustomer.com · 4 Oct 2026
Support: Current Enterprise and Ultimate pricing details list community, email and chat support, Help Center documentation, Kustomer University, and standard support hours Monday through Friday, 8 AM to 8 PM local time.kustomer.com · 4 Oct 2026
Pricing model: Kustomer says it does not post one-size-fits-all pricing and asks prospects to complete an assessment before connecting with someone for exact pricing.kustomer.com · 4 Oct 2026
Notable limits: Current Enterprise and Ultimate plans differ in listed limits, including custom objects and tasks, brands, languages, webhooks, and API rate limits.kustomer.com · 4 Oct 2026
Who it serves: Kustomer says its platform is built for customers, customer experience reps and leaders, and the operations teams that run customer experience.kustomer.com · 4 Oct 2026
Company: Kustomer's About page lists 2015 as its founding year and identifies Brad Birnbaum and Jeremy Suriel as co-founders.kustomer.com · 4 Oct 2026