Best Help Desk Software in 2026
Updated
In short: Vtiger Help Desk is ranked #1 of 101 as of 4 October 2026, ahead of Chatwoot and Freshdesk. The best-ranked option with a free plan is Chatwoot. The lowest first paid tier on this page is Comm100 Contact Center at $2.58/mo.
Help desk software is built to organize customer questions and service requests, and these entries are ordered as a best-of ranking. Chatwoot, Desk365, and Vtiger Help Desk are among the names at the top. Compare shared inboxes, ticket automation, and SLA management to see how each handles incoming work and response processes. Customer portals and help centers offer additional ways to consider how customers find assistance, while API access may matter if you need to connect tools. Check included agent seats alongside free-plan availability and paid-from pricing to assess the listed access and cost details against your team’s needs.
101 help desk software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
#1 Vtiger Help Desk Top pick · 9.0 Free plan · $12/mo
#2 Chatwoot Runner-up · 9.0 Free plan · $19/mo
#3 Freshdesk Also great · 8.9 Free plan · $19/mo
- Free planFree trial AndroidapiiOS
- Free plan
- Yes
- Paid from
- $12/user/mo
- Shared inbox
- Yes
- SLA management
- Yes
- Help center
- Yes
- Ticket automation
- Yes
RecognisedDocumentedFree planPlatforms$12/mofirst paid tier About Vtiger Help DeskVisit site - Free planFree trialOpen source AndroidapiiOSLinuxself-hostedWeb
- Free plan
- Yes
- Paid from
- Free
- SLA management
- Yes
- Help center
- Yes
RecognisedDocumentedFree planPlatforms$19/mofirst paid tier About ChatwootVisit site - Free plan api
- Free plan
- No
- Paid from
- $19/user/mo
- Shared inbox
- Yes
- SLA management
- Yes
- Help center
- Yes
- Ticket automation
- Yes
RecognisedDocumentedFree planPlatforms$19/mofirst paid tier About FreshdeskVisit site - Free plan api
- Free plan
- Yes
- Shared inbox
- Yes
- SLA management
- Yes
- Help center
- Yes
- Ticket automation
- Yes
RecognisedDocumentedFree planPlatforms₹420/mofirst paid tier About Zoho DeskVisit site - Free planFree trial api
- Free plan
- Yes
- Paid from
- $25/user/mo
- Shared inbox
- Yes
- SLA management
- Yes
- Help center
- Yes
- Ticket automation
- Yes
RecognisedDocumentedFree planPlatforms$25/mofirst paid tier About Help ScoutVisit site - Free planFree trial AndroidapiiOSWeb
- Free plan
- Yes
- SLA management
- Yes
RecognisedDocumentedFree planPlatforms$12/mofirst paid tier About Desk365Visit site - Free plan api
- Free plan
- Yes
- Shared inbox
- Yes
- SLA management
- Yes
- Help center
- Yes
- Ticket automation
- Yes
RecognisedDocumentedFree planPlatforms - Free trial AndroidiOSWeb
- Free plan
- No
- Paid from
- $29/user/mo
- Shared inbox
- Yes
- SLA management
- Yes
- Help center
- Yes
RecognisedDocumentedFree planPlatforms$19/mofirst paid tier About IntercomVisit site - Free trial api
- Free plan
- Yes
- Paid from
- $15/user/mo
- Shared inbox
- Yes
- SLA management
- Yes
- Help center
- Yes
- Ticket automation
- Yes
RecognisedDocumentedFree planPlatforms$15/mofirst paid tier About LiveAgentVisit site - Free plan api
- Free plan
- Yes
- Shared inbox
- Yes
- SLA management
- Yes
- Help center
- Yes
- Ticket automation
- Yes
RecognisedDocumentedFree planPlatforms - Free plan api
- Free plan
- Yes
- Paid from
- $100/user/mo
- SLA management
- Yes
- Help center
- Yes
- Ticket automation
- Yes
RecognisedDocumentedFree planPlatforms$100/mofirst paid tier About ManageEngine SupportCenter PlusVisit site - apiself-hostedWeb
- Free plan
- No
RecognisedDocumentedFree planPlatforms$49/mofirst paid tier About VivantioVisit site - api
- Free plan
- No
- Paid from
- $25/user/mo
- Shared inbox
- Yes
- SLA management
- Yes
- Help center
- Yes
- Ticket automation
- Yes
RecognisedDocumentedFree planPlatforms$25/mofirst paid tier About Salesforce Service CloudVisit site - Free plan api
- Free plan
- Yes
- Paid from
- $23.88/user/mo
- Shared inbox
- Yes
- SLA management
- Yes
- Help center
- Yes
- Ticket automation
- Yes
RecognisedDocumentedFree planPlatforms$29.99/mofirst paid tier About ProProfs Help DeskVisit site - api
- Free plan
- Yes
- Shared inbox
- Yes
- SLA management
- Yes
- Help center
- Yes
- Ticket automation
- Yes
RecognisedDocumentedFree planPlatforms - AndroidapiiOSWeb
- Shared inbox
- Yes
- SLA management
- Yes
- Help center
- Yes
- Ticket automation
- Yes
RecognisedDocumentedFree planPlatforms - Free trial AndroidapiiOSLinuxself-hostedWebWindows
- Free plan
- No
- Paid from
- $24.92/user/mo
- SLA management
- Yes
RecognisedDocumentedFree planPlatforms$24/mofirst paid tier About Jitbit HelpdeskVisit site - api
- Free plan
- No
- Paid from
- $9.50/user/mo
- Shared inbox
- Yes
- SLA management
- Yes
- Help center
- Yes
- Ticket automation
- Yes
RecognisedDocumentedFree planPlatforms$9.50/mofirst paid tier About Teamwork DeskVisit site - Free trial AndroidapiiOSmacOSself-hostedWebWindows
- Free plan
- No
RecognisedDocumentedFree planPlatforms$2.58/mofirst paid tier About Comm100 Contact CenterVisit site - api
- Free plan
- No
- Paid from
- $15/user/mo
- SLA management
- Yes
- Help center
- Yes
- Ticket automation
- Yes
RecognisedDocumentedFree planPlatforms$15/mofirst paid tier About Creatio ServiceVisit site - api
- Free plan
- No
- Paid from
- $25/user/mo
- Shared inbox
- Yes
- SLA management
- Yes
- Help center
- Yes
- Ticket automation
- Yes
RecognisedDocumentedFree planPlatforms$25/mofirst paid tier About FrontVisit site - api
- Free plan
- No
- Paid from
- $24/user/mo
- Shared inbox
- Yes
- SLA management
- Yes
- Help center
- Yes
- Ticket automation
- Yes
RecognisedDocumentedFree planPlatforms$24/mofirst paid tier About HappyFox Help DeskVisit site - api
- Free plan
- Yes
- Paid from
- $8/user/mo
- Shared inbox
- Yes
- SLA management
- Yes
- Help center
- Yes
- Ticket automation
- Yes
RecognisedDocumentedFree planPlatforms - api
- Shared inbox
- Yes
- SLA management
- Yes
- Help center
- Yes
- Ticket automation
- Yes
RecognisedDocumentedFree planPlatforms - api
- Free plan
- Yes
- Shared inbox
- Yes
- SLA management
- Yes
- Help center
- Yes
- Ticket automation
- Yes
RecognisedDocumentedFree planPlatforms
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which help desk software is ranked first on Everything Xiaomi?
Vtiger Help Desk is ranked #1 of 101 with a score of 9.0. Chatwoot is second and Freshdesk third.
How many of these have a free plan?
10 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Comm100 Contact Center has the lowest first paid tier we found: $2.58/mo.
How is this list ranked?
Ranked on what each maker publishes: documentation depth, a free tier and the platforms it runs on. Paid placements never change a rank.