19.4
Chatwoot is an open-source customer support platform that brings customer conversations into a shared inbox and pairs it with a knowledge base.
Free planOpen sourceAndroidiOSWeb
Best Help Desk Software in 2026
Chatwoot leads this chart of 101 (9.4/10, free plan). Desk365 is next (8.7/10, free plan), and Deskero is the next highest-placed with a free plan (8.5/10). Help desk software organizes customer requests into tickets and supports teams as they respond. Compare Android availability and the support features your team needs. Check whether you can use the tool on Android, then compare web and other platform support. Look at free plans, pricing, shared inboxes, service-level agreement management, and included agent seats.
28.7
Android app and web access; free plan available, with paid plans from $12 monthly when billed annually.
Free planAndroidiOSWeb
38.6
Android app and web access; also available for iOS, Mac and Windows. No free plan.
AndroidiOSWeb
- 4
Intercom
Android app and web access; lets teams add a chatbot to their website for visitor conversations.
AndroidiOSWeb8.5From $19 a month - 5
Deskero
Android app and web access; free plan available, with paid plans from $9 monthly when billed annually.
Free planAndroidiOSWebAPI8.5From $12 a month - 6
Odoo Helpdesk
Android app and web access; routes customer requests, tracks response targets and automates ticket tasks.
Free planAndroidiOSWebAPI8.4From $31.10 a month - 7
Jitbit Helpdesk
Android app and web access; available as cloud-hosted or self-hosted software, with SLA management.
AndroidiOSWebAPI8.4 - 8
Comm100 Contact Center
Contact center software with Android, iOS, Mac, Windows, and web access; paid plans include a 30-day trial.
AndroidiOSWebAPI8.3 - 9
Cerb
Open-source help desk with web, Linux, and self-hosted options, plus a free plan.
Free planOpen sourceWebAPILinuxSelf-hosted8.3From $40 a month - 10
Freshdesk
Freshdesk is customer service software for organizing support requests and conversations across email, web forms, chat, social networks, and messaging channels.
Free planAPI8.2From $19 a month - 11
Vtiger Help Desk
Android app; free plan available, with paid plans from $12 per user monthly when billed annually.
Free planAndroidiOSAPI8.2From $12 a month - 12
Vivantio
Web access and self-hosting; paid plans start at $49 monthly when billed annually.
Free planWebAPISelf-hosted8.2Free plan - 13
HelpSpot
Help desk with Android, iOS, Linux, Windows, web, and self-hosted options; includes a 21-day trial.
AndroidiOSWebAPI8.2 - 14
Whelp
Whelp is a conversational customer-support platform from Whelp, Inc., founded in 2019 and based in New York.
Free planAndroidiOSWebAPI8.2From $29 a month - 15
Znuny
Web access and self-hosting; manage customer requests and track response targets with free software.
Free planWebAPILinuxSelf-hosted8.1From $4,499 a year - 16
Zendesk Messaging
AndroidiOSWebAPI8.1From $19 a month - 17
HelpCrunch
AndroidiOSWebAPI8.1From $15 a month - 18
Deskpro
Android app and web access; manage customer requests, track response targets and automate ticket tasks.
AndroidiOSWebAPI8.0From $39 a month - 19
Re:amaze
Re:amaze combines customer service, chat, and helpdesk tools with built-in AI for online businesses.
AndroidiOSWebAPI8.0From $29 a month - 20
Help Scout
API access for web integrations; gives teams a place to manage customer conversations and a free plan.
Free planAPI7.9From $25 a month - 21
HelpDesk
Paid help desk with web, Mac, and Windows access; annual plans start at $19 per user monthly.
WebAPImacOSWindows7.8From $19 a month - 22
Gist
Free planAndroidiOSWeb7.8Free plan - 23
Vision Helpdesk
Vision Helpdesk offers Help Desk, Satellite Help Desk, Service Desk, and Live Chat products for customer service and IT support.
AndroidiOSWebAPI7.8 - 24
FreeScout
Android app and web access; manage customer messages, automate ticket tasks and offer a customer portal.
Free planAndroidiOSWebAPI7.7Free plan - 25
7.7
Choosing well
Can I manage help desk tickets on Android?
Check whether the tool offers an Android app and what it lets you do. Android availability is listed for 36 tools; web access is listed for 68.
iOS apps are listed for 36 tools. Confirm that the app covers the tasks you need before relying on mobile access.
Which help desk features should I compare?
Compare shared inboxes, SLA management, help centers, ticket automation, and customer portals against your team's workflow.
API access is another comparison point if the help desk needs to connect with other software.
How should I compare help desk pricing?
Check whether a free plan is available, the starting paid price, and how many agent seats are included.
A free plan and a free trial are different things. Confirm which option a tool offers and what its current terms include.
Can I host help desk software myself?
Check for self-hosted availability if you need to run the software on infrastructure you manage. Self-hosted support is listed for 33 tools.
Windows platform support is listed for 12 tools. Check the tool's platform details for your specific setup.
Should I choose open-source help desk software?
If you need to read or change the code, check the tool's licence and confirm that it is open source. Open-source status is one of the comparison points.
Questions people ask
Which help desk software has an Android app?
Android support is listed for 36 tools. Check the app's feature details to confirm it supports the ticket tasks you need.
What features should I look for in help desk software?
Compare shared inboxes, SLA management, help centers, ticket automation, customer portals, API access, and included agent seats.
Can I get help desk software for free?
A free plan is one of the comparison points. Check the tool's current plan details to see what it includes.
What is the difference between a free plan and a free trial?
A free plan is an ongoing plan, while a free trial provides temporary access under the maker's terms. Check which option a tool offers.
Can I self-host help desk software?
Self-hosted support is listed for 33 tools. Check the maker's details for hosting requirements and options.
Does help desk software work in a web browser?
Web availability is listed for 68 tools. Check the specific product's platform details for browser support.