Front

B tier on Email clientsScore 7.6 · #39 of 143

Android app: Not listed
Free plan: No
Paid plans from: $25/mo
Runs on: api

front.com

Summary

Front is customer communication software with shared inboxes, ticket automation, SLA management, a help center, a customer portal, and API access. The listed platform is API. Front was founded in 2013. It has no free plan, but the pricing note includes a 14-day trial. The Starter plan is $25.00 USD per month, billed annually, for up to 10 seats; it includes 10 automation rules, one workspace, and 10 channels per license. Professional costs $65.00 USD per month, billed annually, for up to 50 seats, with 20 automation rules, five workspaces, and 30 channels per license. Enterprise is $105.00 USD per month, billed annually, and includes unlimited rules and macros, unlimited workspaces, and 50 channels per license. The pricing note lists a starting price of $25 per user per month on annual billing. The plan details make seat and workspace limits important points to consider when selecting an option.

Who it is for

Front may suit teams that need shared inboxes alongside ticket automation, SLA management, a help center, or a customer portal. Its plans are organized around seat, workspace, automation-rule, and channel limits.

What is good

Provides shared inboxes and ticket automation
Includes SLA management and a help center
Customer portal and API access are listed
Offers a 14-day trial

What to know first

No free plan is listed
Plans are billed annually
Starter is limited to 10 seats and 10 rules

Verdict

Front offers a broad set of customer communication tools, with plan limits that vary by tier. Compare the included seats, workspaces, rules, and channels against your needs, and account for annual billing.

Front plans and pricing

All plans

Starter $25/mo Billed annually; up to 10 seats 10 seats · 10 automation rules · 1 workspace · 10 channels per license front.com · 20 Sept 2026

Professional $65/mo Billed annually; up to 50 seats 50 seats · 20 automation rules · 5 workspaces · 30 channels per license front.com · 20 Sept 2026

Enterprise $105/mo Billed annually Unlimited rules and macros · Unlimited workspaces · 50 channels per license front.com · 20 Sept 2026