Front
Front is customer communication software with shared inboxes, ticket automation, SLA management, a help center, a customer portal, and API access.
What Front is
Front is customer communication software with shared inboxes, ticket automation, SLA management, a help center, a customer portal, and API access. The listed platform is API. Front was founded in 2013. It has no free plan, but the pricing note includes a 14-day trial. The Starter plan is $25 a month, billed annually, for up to 10 seats; it includes 10 automation rules, one workspace, and 10 channels per license. Professional costs $65 a month, billed annually, for up to 50 seats, with 20 automation rules, five workspaces, and 30 channels per license. Enterprise is $105 a month, billed annually, and includes unlimited rules and macros, unlimited workspaces, and 50 channels per license. The pricing note lists a starting price of $25 per user per month on annual billing. The plan details make seat and workspace limits important points to consider when selecting an option.
Good
- Provides shared inboxes and ticket automation
- Includes SLA management and a help center
- Customer portal and API access are listed
- Offers a 14-day trial
Watch out
- No free plan is listed
- Plans are billed annually
- Starter is limited to 10 seats and 10 rules
Who it suits
Front may suit teams that need shared inboxes alongside ticket automation, SLA management, a help center, or a customer portal. Its plans are organized around seat, workspace, automation-rule, and channel limits.
Verdict
Front offers a broad set of customer communication tools, with plan limits that vary by tier. Compare the included seats, workspaces, rules, and channels against your needs, and account for annual billing.
Plans and prices
From Front's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Starter | $25 a month | up to 10 seats · shared inbox and ticketing · AI Topics · up to 10 automation rules · basic analytics · basic knowledge base · annually |
| Professional | $65 a month | up to 50 seats · omnichannel channels · macros · up to 20 automation rules · advanced analytics · multiple workspaces · SSO and SCIM · annually |
| Enterprise | $105 a month | unlimited workspaces · unlimited rules and macros · multilingual knowledge base · custom roles and permissions · AI Copilot, Smart QA and Smart CSAT included · annually |
The facts
Each one read from Front's own pages, with the date it was checked.
What it does
- Analytics
- Front reports on response time, resolution speed, workload, CSAT and team performance.checked 15 Oct 2026
- API access
- Yeschecked 20 Sep 2026
- API details
- The API uses JSON, supports multipart file uploads, query search parameters, documented rate limits and a deprecation policy.checked 15 Oct 2026
- Autopilot
- Autopilot is Front's omnichannel AI agent for automating complex customer work.checked 15 Oct 2026
- Certifications
- Front states that it is SOC 2 Type II and ISO 27001 certified.checked 15 Oct 2026
- Cloud hosting
- Front states that its service is hosted on Amazon Web Services cloud infrastructure.checked 15 Oct 2026
- Copilot
- Copilot provides account context, next-step suggestions and drafted replies for agents.checked 15 Oct 2026
- Customer portal
- Yeschecked 20 Sep 2026
- Documentation
- The Help Center lists 201 getting-started articles, 352 usage articles, 37 rules articles and 204 API/integration articles, plus developer documentation and release notes.checked 15 Oct 2026
- Encryption
- Front states that data at rest uses AES-256 encryption and data in transit uses TLS encryption.checked 15 Oct 2026
- Funding
- Front says it has raised $204 million in venture funding from investors including Sequoia, Salesforce Ventures and Battery.checked 15 Oct 2026
- Help center
- Yeschecked 20 Sep 2026
- Included agent seats
- 10checked 20 Sep 2026
- Integrations
- Front says it offers more than 160 integrations and lists Salesforce, Pipedrive, Jira, Asana, Trello, GitHub and Zapier among supported connections.checked 15 Oct 2026
- Legal name
- Crunchbase identifies the legal entity as FrontApp, Inc.checked 15 Oct 2026
- Limit: pricing and reporting
- G2 reviewers say costs rise as teams need advanced features and that reporting flexibility can lag dedicated support platforms.checked 15 Oct 2026
- Limit: search and threading
- TrustRadius reviewers report weak search for older or specific messages and problems with thread ordering and distinguishing message changes.checked 15 Oct 2026
The company
- Company founding
- Mathilde Collin founded Front in 2013 and later became executive chair.checked 15 Oct 2026
- Company scale
- Front says it has more than 9,300 businesses, over 300 employees across five offices, and surpassed $100 million in ARR in 2025.checked 15 Oct 2026
- Founded
- 2013checked 23 Sep 2026
- Headquarters and size
- LinkedIn lists Front as privately held, headquartered in San Francisco, with 501–1,000 employees.checked 15 Oct 2026
Where it runs
- Desktop and mobile apps
- Official downloads are provided for Windows, macOS, iOS and Android, alongside the web application.checked 15 Oct 2026
- Limit: Android drafting
- A Google Play reviewer says Android drafts can reset or jump to an earlier state while typing, making messages difficult to finish.checked 15 Oct 2026
Money
- Free plan
- Nochecked 20 Sep 2026
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