18.0
Genesys Cloud CX is a contact-center platform for teams handling voice and digital customer service.
AndroidiOSWeb
Best Customer Service - Enterprise Software in 2026
28.0
Open sourceWebAPILinux
37.9
Amazon Connect Customer is an AI-based customer experience service for handling interactions from proactive outreach through self-service and agent assistance.
AndroidiOSWeb
- 4
Front
Front is customer communication software with shared inboxes, ticket automation, SLA management, a help center, a customer portal, and API access.
AndroidiOSWebAPI7.9From $25 a month - 5
Intercom
Intercom is a customer messaging and support platform for businesses serving customers through a website, app, or product experience.
AndroidiOSWeb7.7From $19 a month - 6
Oracle Service
Oracle Service is paid, web-based software for enterprise service request management.
AndroidiOSWebAPI7.5From $70 a month - 7
Freshdesk
Freshdesk is customer service software for organizing support requests and conversations across email, web forms, chat, social networks, and messaging channels.
Free planAPI7.4From $19 a month - 8
Trengo
Trengo brings WhatsApp, email, live chat, social media, and voice calls into a shared inbox for teams.
AndroidiOSWebAPI7.3From €299 a month - 9
UJET
AndroidiOSWebAPI7.3From $65 a month - 10
Avaya Experience Platform
Avaya Experience Platform, also called Avaya Infinity, connects customer interactions with enterprise systems, data, AI, and workflows.
WebAPISelf-hosted7.0From $48 a month - 11
Kustomer
Kustomer is an AI-native customer experience platform for managing customer relationships and service interactions.
AndroidiOSWebAPI6.8 - 12
Twilio Flex
Twilio Flex is a paid, omnichannel contact center that combines AI assistance with human agents.
WebAPISelf-hosted6.8From $150 a month - 13
Zoho Desk
Free planAPI6.6From ₹420 a month - 14
6.4From $85 a month - 15
NICE CXone
NICE CXone is web-based software for handling customer conversations across voice and digital channels.
Web6.2From $110 a month - 16
SAP Commerce Cloud
WebAPI6.1 - 17
Sprinklr Service
Sprinklr Service is a paid enterprise contact-center platform that unifies customer service across more than 30 voice, social, and digital channels.
WebAPI6.1 - 18
eGain Conversation Hub
WebAPI6.0 - 196.0
- 20
Gladly
WebAPI5.9 - 21
Zendesk AI Agents
Zendesk AI Agents is a paid customer-service offering for handling support conversations across social, web, mobile, voice, email, and messaging channels.
Web5.8From $228 a year - 22
Dixa
API5.7From €89 a month - 23
eDesk
API5.7From $39 a month - 24
Hiver
API5.7From $25 a month - 25
Richpanel
API5.7From $0.20 a month