Trengo
Trengo brings WhatsApp, email, live chat, social media, and voice calls into a shared inbox for teams.
What Trengo is
Trengo brings WhatsApp, email, live chat, social media, and voice calls into a shared inbox for teams. Agents can collaborate on conversations, which are routed round-robin. Its AI assistant can suggest replies or send them automatically, while AI Journeys automate conversations and workflows across multiple steps and channels. Conversation usage is counted in seven-day windows; a message outside that window starts a new conversation. Integrations include HubSpot, Salesforce, Shopify, WooCommerce, and BigCommerce. Developers can use a REST API, webhooks, a JavaScript website-widget API, and custom apps and channels. Boost includes 10 users and costs €299.00 per month billed annually, with 6,000 conversations per year; monthly billing costs €349.00 per month for 500 conversations. Pro includes 20 users and costs €499.00 per month billed annually, with 18,000 conversations per year; monthly billing costs €599.00 per month for 1,500 conversations. Enterprise pricing and allowances are custom. Trengo offers a free trial but no free plan.
Good
- Combines five communication channels in one inbox.
- AI assistant can suggest or send responses.
- Integrates with HubSpot, Salesforce, Shopify, and others.
- Offers a free trial.
Watch out
- No free plan.
- Conversation limits are tied to seven-day windows.
- Boost excludes third-party AI actions.
Who it suits
Trengo suits teams that handle customer conversations across several channels and need shared inbox collaboration. Its API and integrations may also suit teams connecting the inbox to other business tools.
Verdict
Trengo brings multiple channels and team routing into one workspace, with automation and integrations available. Review the conversation allowances and billing terms when choosing between Boost, Pro, and custom Enterprise pricing.
Plans and prices
From Trengo's own pricing page, checked 22 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Boost | €299 a month | 10 users · 6,000 conversations/year · billed annually |
| Pro | €499 a month | 20 users · 18,000 conversations/year · billed annually |
| Enterprise | — | Custom users · Custom conversations · Advanced security and integrations · Dedicated support |
| Boost (annually billed) | €299 a month | 10 users · 6,000 conversations/year · annually |
| Boost (monthly billed) | €349 a month | 10 users · 500 conversations/month · monthly |
| Pro (annually billed) | €499 a month | 20 users · 18,000 conversations/year · annually |
| Pro (monthly billed) | €599 a month | 20 users · 1,500 conversations/month · monthly |
| Enterprise (monthly billed) | Priced on request | Custom users · custom conversations/month · custom |
| Enterprise (annually billed) | Priced on request | Custom users · custom conversations/year · custom |
The facts
Each one read from Trengo's own pages, with the date it was checked.
What it does
- AI
- Its AI assistant can suggest and send responses automatically, while AI Journeys automate conversations and workflows across multiple steps and channels.checked 7 Oct 2026
- API
- Trengo provides a REST API, webhooks, a JavaScript website-widget API, and custom apps and channels.checked 7 Oct 2026
- Conversation limits
- A conversation counts within a seven-day window, and messages outside that window start a new conversation.checked 7 Oct 2026
- Feature limit
- Third-party AI actions are not supported on Boost, while API actions are available on Pro and Enterprise.checked 7 Oct 2026
- Integrations
- The integration hub lists tools including HubSpot, Salesforce, Shopify, WooCommerce, and BigCommerce.checked 7 Oct 2026
- Payment data
- Trengo says it does not store payment information or card numbers and that payments go through PCI-DSS-compliant Mollie.checked 7 Oct 2026
- Product
- Trengo brings WhatsApp, email, live chat, social media, and voice calls into a shared team inbox.checked 7 Oct 2026
- Security
- Trengo says its application is hosted on AWS, backups are encrypted, and app communication uses TLS with HSTS.checked 7 Oct 2026
- Shared inbox
- Yeschecked 22 Sep 2026
- Support
- Plan support ranges from email and messaging to phone support and a dedicated success manager on Enterprise.checked 7 Oct 2026
The company
- Company
- Trengo says it was founded in Utrecht, Netherlands, in 2017.checked 7 Oct 2026
- Founded
- 2017checked 28 Sep 2026
- Headquarters
- Utrecht, Netherlandschecked 28 Sep 2026
Money
- Free plan
- Nochecked 22 Sep 2026
- Plan limits
- Boost includes 10 users and Pro includes 20 users, with additional users available for purchase.checked 7 Oct 2026
Where it runs
- Platforms
- Trengo offers a browser-based progressive web app for mobile and desktop, with installation instructions for iOS, Android, macOS, and Windows.checked 7 Oct 2026
