Respond.io
Respond.io is a customer conversation platform for managing chats, calls, and campaigns across channels, with human teams and AI Agents working together.
What Respond.io is
Respond.io is a customer conversation platform for managing chats, calls, and campaigns across channels, with human teams and AI Agents working together. Its unified inbox can bring WhatsApp Business Calls, Messenger Calls, VoIP, messages, and emails into the same customer thread. AI Agents can answer enquiries, qualify leads, update CRMs, recommend products, book appointments, and route conversations. Listed integrations include WhatsApp Business Platform, TikTok, Facebook Messenger, HubSpot, Salesforce, Google Calendar, Calendly, Zapier, and Google Sheets. The company describes the service as built for mid-market B2C businesses with high-volume customer conversations. Respond.io offers a free seven-day trial without requiring a credit card, but has no free plan. WhatsApp fees are charged separately by Meta based on usage.
Good
- Combines calls, messages, and emails in one thread
- AI Agents can qualify leads and update CRMs
- Integrates with HubSpot and Salesforce
- Seven-day trial requires no credit card
Watch out
- No free plan is available
- Starter is limited to five users
- WhatsApp fees are charged separately by Meta
Who it suits
Respond.io suits mid-market B2C businesses managing high volumes of customer conversations across channels. It may also suit teams that want AI Agents to handle enquiries and route conversations alongside human staff.
Verdict
Respond.io brings multichannel conversations, campaigns, and AI Agent tasks into one platform. Check the plan’s user limit and account for WhatsApp usage charges separately.
Plans and prices
From Respond.io's own pricing page, checked 29 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Starter | $79 a month | 5 users · Unlimited monthly active contacts · 5,000 AI credits · Team and custom inboxes · Mobile app · AI Prompt and AI Assist · Basic reports · 2FA · $79/month; $948/yr (billed yearly) |
| Growth | $159 a month | 10 users · Starts with 1,000 monthly active contacts · Starts with 10,000 AI credits · Broadcasts · Workflows automation · AI Agents · Advanced reports · Zapier and Make integrations · Developer API · $159/month; $1,908/yr (billed yearly) |
| Advanced | $279 a month | 10 users · Starts with 1,000 monthly active contacts · Starts with 20,000 AI credits · Phone and email masking · Multiple workspaces · HTTP requests in workflows · Webhooks · SSO · Custom channels · $279/month; $3,348/yr (billed yearly) |
| Enterprise | Priced on request | Unlimited users · Higher workspace limit · Higher API rate limits · Starts with 40,000 AI credits · Custom |
The facts
Each one read from Respond.io's own pages, with the date it was checked.
What it does
- AI and sales
- AI Agents can answer enquiries, qualify leads, update CRMs, recommend products, book appointments, and route conversations.checked 29 Sep 2026
- Audience
- The company describes the platform as built for mid-market B2C businesses with high-volume customer conversations.checked 29 Sep 2026
- Availability
- Respond.io says it serves over 10,000 brands across more than 180 countries.checked 29 Sep 2026
- Data protection
- The security page says data is encrypted in transit with 256-bit SSL/TLS and at rest with 256-bit AES, and databases are backed up daily.checked 29 Sep 2026
- Integrations
- Listed integrations include WhatsApp Business Platform, TikTok, Facebook Messenger, HubSpot, Salesforce, Google Calendar, Calendly, Zapier, and Google Sheets.checked 29 Sep 2026
- Paid from
- 79checked 22 Sep 2026
- Product
- Respond.io is a customer conversation platform for managing chats, calls, and campaigns across channels, with human teams and AI Agents working together.checked 29 Sep 2026
- Security certifications
- Respond.io states that it is GDPR compliant and ISO 27001 certified.checked 29 Sep 2026
- Support
- The site advertises 24/7 human and AI support and lists scheduled success calls and an onboarding program among plan features.checked 29 Sep 2026
- Unified inbox
- The platform brings WhatsApp Business Calls, Messenger Calls, VoIP, messages, and emails into the same customer thread.checked 29 Sep 2026
- Usage charges
- WhatsApp fees are excluded from the subscription and are charged by Meta based on usage.checked 29 Sep 2026
The company
- Founded
- 2017checked 28 Sep 2026
- Headquarters
- Kuala Lumpur, Malaysiachecked 28 Sep 2026
Money
- Free plan
- Nochecked 22 Sep 2026
- Plan limits
- The pricing page lists 5 users on Starter, 10 on Growth and Advanced, and unlimited users on Enterprise.checked 29 Sep 2026
- Trial
- The pricing page offers a free 7-day trial and says no credit card is needed.checked 29 Sep 2026
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