Chatbase

Overview

Chatbase is a platform for customer-facing AI agents in support, sales and product guidance, serving conversations across chat, email and voice. It is best for teams that want agents grounded in their own knowledge and able to take action through connected systems. The mix of no-code setup, broad source support and behavior-review tools is its strongest case, while low entry-tier quotas and limited seats make plan choice important.

Key features

Agents can draw on help centers, files, links, Q&As, Notion pages, tickets and product data. That range suits teams whose useful answers are spread across different repositories. Plain-language procedures and actions let agents look up information or make changes in connected systems, moving beyond answering questions alone. There is no visual flow builder, however, so teams that want to map conversations visually should consider another approach.

Customer-scenario simulations, saved regression tests and conversation traces help teams inspect agent behavior and review changes. The no-code workflow is intended to cover building, testing, deployment and improvement without engineering lift; developers can also use a JavaScript embed, REST API, API v2, CLI, and Android and iOS SDKs. Integrations include Salesforce, Zendesk, Freshdesk, Gorgias, Help Scout, HubSpot, Intercom, Odoo, Zoho Desk, Shopify, Slack, Zapier and Twilio.

Chatbase says customer data is encrypted at rest and in transit, is accessible only to the customer's AI agent, and is not used to train models. It describes GDPR and SOC 2 Type II compliance. Enterprise features include HIPAA eligibility, alongside priority support, a success manager and SLAs.

Pricing

The Free plan costs nothing, billed per month. Its 50 message credits per month and one member make it a small-scale evaluation option, not a roomy production tier; it also limits model access, and agents are deleted after 14 days of inactivity.

Hobby costs $40 a month, billed per month, and includes 700 monthly credits, two members, advanced models, integrations, basic analytics and attachments. It is the entry paid tier for a small team, but the credit and seat ceilings constrain broader use. Its 7-day trial gives teams a short window to assess it.

Standard costs $150 a month, billed per month, with 4,000 credits and three members. Helpdesk, voice, telephony, outbound campaigns, API access, personalization, auto-resync agents and advanced integrations make it the more capable choice for teams extending beyond basic chat, although its seat allowance remains modest. The 7-day trial also applies.

Pro costs $500 a month, billed per month, and raises the allowance to 15,000 credits and five members, adding advanced analytics, source suggestions and tickets as a source. It fits teams that need more capacity and insight, but is a substantial step up in monthly cost. It includes a 7-day trial. Enterprise has custom pricing and higher limits, custom roles and permissions, SSO, white-labeling, audit logs and priority support.

Platforms

Chatbase is available on web, Android and iOS, with API access. Multichannel deployment supports chat, email and voice; the range of developer tools gives teams additional ways to integrate it into their products.

Who it's for

Chatbase is a strong fit for support and sales teams that need customer-facing agents to use varied knowledge sources, follow procedures and connect to business systems. Its tests and traces also suit teams that want ways to review how agents respond. Small teams should weigh the limited seats and credit quotas carefully, and users who need visual conversation design may prefer a builder with that capability.

Pros and cons

• Broad knowledge inputs: Agents can use sources from help centers and Notion to tickets and product data, useful when answers live in several places.
• Action-oriented agents: Procedures and connected actions can support lookups and changes, not just information delivery.
• Review tools: Simulations, regression tests and conversation traces help teams examine behavior over time.
• No visual flow builder: Teams that depend on visual conversation mapping will need a different tool.
• Restrictive entry limits: Free offers 50 monthly credits and one member, while Hobby offers 700 credits and two members; these caps can be tight for active teams.
• Free inactivity deletion: Agents are deleted after 14 days without activity, so the plan is unsuitable for maintaining an idle deployment.

Alternatives

For a different focus, compare Sales Chatbot Software, Chatbot Builders and Live chat software.

• Cleo AI Sales Agent is worth considering for users who want its free plan's unlimited Scoot Engage meetings, Unlimited Live Advisor and Unlimited Brain memory, plus 50 GB recording storage and free guests; its Pro plan is 99.
• Quickchat AI may suit personal, non-commercial use: its free plan includes 50 AI credits per month, one user license and 50 knowledge base articles.
• ConnectLoop LIA offers a free plan with 200 messages, one agent per workspace and one lead owner, for users whose needs fit those limits and its lack of an email reply agent.
• Tars has a free tier with 50 conversations per month, basic LLM models and training limited to five knowledge bases.
• FullContext is another freemium option, with its free plan offering 100 credits per month, one agent, five resources and 20 webpages.
• Gimiq provides a free plan for up to three agents and 250 tickets per month, with email and live chat widgets, a shared inbox queue and basic SLA tracking.
• WorkBot SalesFlow Assistant is an alternative for readers comparing sales-flow assistants.
• ZipTier is another freemium option to consider.

Verdict

Choose Chatbase if your team needs no-code customer-facing agents grounded in varied knowledge sources, able to follow procedures and connect to systems, with tools to review behavior. Its source flexibility and action support are persuasive, but the free plan is sharply capped, paid entry tiers have small seat allowances, and there is no visual flow builder. Teams with higher usage, more users or a need for visual design should look elsewhere or budget for a higher plan.