18.8
Chatwoot is an open-source customer support platform that brings customer conversations into a shared inbox and pairs it with a knowledge base.
Free planOpen sourceAndroidiOSWeb
Best Support Bots in 2026
Support bots help answer customer questions through channels such as chat and messaging. Compare generative AI answers, knowledge sources, supported languages, agent handoff and resolution reporting. Check Android availability before choosing a tool for a Xiaomi, Redmi or POCO phone or tablet. Then review web, iPhone/iPad, Linux, API or self-hosted access, plus free plans, trials and paid starting prices.
28.2
Chatbase provides customer-facing AI agents for customer support, sales, and product guidance across chat, email, and voice.
Free planAndroidiOSWeb
37.7
Intercom is a customer messaging and support platform for businesses serving customers through a website, app, or product experience.
AndroidiOSWeb
- 4
Freshdesk
Freshdesk is customer service software for organizing support requests and conversations across email, web forms, chat, social networks, and messaging channels.
Free planAPI7.4From $19 a month - 5
Stept
Stept is a web-based tool for creating AI bots that answer questions using a knowledge base and can hand conversations to a person.
Free planWebAPIExtensionLinux7.4From $19 a month - 6
Denser
Free planWebAPI7.0From $39 a month - 7
6.7From $25 a month - 8
Celetel
WebAPI6.6From ₹1,599 a month - 9
ChatterMate
ChatterMate is a web-based chatbot platform with AI bot generation, a visual flow builder, knowledge-base answers, and human handoff.
Free planWeb6.5From $19 a month - 10
Hay.chat
WebAPI6.5From €50 a month - 11
Genesys Cloud Agentic Virtual Agent
Genesys Cloud Agentic Virtual Agent is a paid virtual-agent offering for resolving customer tasks across journeys while preserving context across channels.
WebAPI6.3From $75 a month - 126.3From $19 a month
- 13
Cognigy
WebAPISelf-hosted5.9 - 145.8Free plan
- 15
Zendesk AI Agents
Zendesk AI Agents is a paid customer-service offering for handling support conversations across social, web, mobile, voice, email, and messaging channels.
Web5.8From $228 a year - 16
TeamSupport
TeamSupport is a paid customer support platform from TeamSupport, a company founded in 2008 and headquartered in Dallas, Texas, United States.
API5.7From $45 a month - 175.5From $10 a month
- 18
Open
Open is a paid, web-based AI service agent for resolving customer-support requests across voice, chat, email, WhatsApp, SMS, Slack, Teams, and social channels.
Web5.5$0.75 usage-based - 19
Konversio Pilot
Self-hosted4.9 - 20
InteraOne
Web4.6
Choosing well
Check Android access
Start by checking for an Android app if staff or customers will use the bot from a Xiaomi, Redmi or POCO phone or tablet. Confirm what the mobile app can do before relying on it.
Then check web, iPhone/iPad, Linux, API and self-hosted options when the bot needs to fit other devices or infrastructure.
Compare free plans and trials
A free plan can help you test a bot without an immediate subscription. Check what is included and whether a paid tier is needed for your workflow.
A trial gives temporary access, while paid starting prices show the entry point. Listed examples include plans starting at $19 per month, $39 per month, €50 per month and $75 per user per month billed annually.
Review answers and knowledge
Compare how a service generates answers and which knowledge sources it can use. Supported languages matter when customers ask questions in different languages.
Look for clear information about customer channels so you know where conversations can take place.
Plan human support
Agent handoff lets a person take over when an automated answer is not enough. Check how the handoff works for your support process.
Resolution reporting helps you review whether conversations were resolved. Compare the reporting detail before choosing a bot for ongoing support.
Check code and hosting
Open-source code can matter if you need to inspect or change the software. Read the licence before adapting it.
Self-hosted deployment can keep the service in infrastructure you control. Confirm the hosting model and API access match your technical setup.
Questions people ask
Is there an Android app for support bots?
Android availability varies by tool. Check the product's platform details before choosing it for a Xiaomi, Redmi or POCO phone or tablet.
Can I try a support bot for free?
The category includes free plans and free trials. Check the plan terms, trial length and features included before signing up.
What should I compare besides price?
Compare generative AI answers, knowledge sources, customer channels, supported languages, agent handoff and resolution reporting.
Do support bots offer open-source code?
Open-source code is offered by tools in this category. Check the licence and hosting requirements before using or modifying a project.
Can a support bot hand a chat to a person?
Agent handoff is a comparison point for these tools. Review how a service transfers a conversation to a human agent.