Zendesk AI Agents
Zendesk AI Agents is a paid customer-service offering for handling support conversations across social, web, mobile, voice, email, and messaging channels.
What Zendesk AI Agents is
Zendesk AI Agents is a paid customer-service offering for handling support conversations across social, web, mobile, voice, email, and messaging channels. It supports workflow actions and multilingual conversations, with human handoff available when an agent needs to take over. Voice support and API access are also listed. The product is web-based and has no free plan. Zendesk’s plan details include Support Team at $228 a year, with email and ticketing, ticket routing, automations, and triggers. Suite Team is $55 a year and lists AI Agents, messaging and live chat, and telephony; Suite Professional is $115 a year and lists skills-based routing, an IVR phone tree, and Admin Copilot. These plan figures are stated as annual amounts, with Support Team’s per-agent billing detail specified separately.
Good
- Supports social, web, mobile, voice, email, and messaging.
- Human handoff is available.
- Multilingual support is listed.
- API access and workflow actions are supported.
Watch out
- There is no free plan.
- Web is the only listed platform.
- The listed plans have different feature sets.
Who it suits
It suits support teams that need AI-assisted conversations across several channels and a way to hand conversations to people. Teams should check which listed plan includes the functions they need.
Verdict
Zendesk AI Agents covers multiple support channels and includes human handoff, voice, and multilingual support. Review the plan details and annual billing amounts to identify a suitable option.
Plans and prices
From Zendesk AI Agents's own pricing page, checked 5 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Support Team | $228 a year | Email and ticketing system · Ticket routing · Automations and triggers · $228.00 per agent per year (= $19.00 per agent/month, billed annually) |
| Suite Team | $55 a month | AI Agents · Messaging and live chat · Telephony · paid yearly |
| Suite Team | $55 a year | AI Agents · Messaging and live chat · Telephony · paid yearly |
| Suite Professional | $115 a month | Skills-based routing · IVR phone tree · Admin Copilot · paid yearly |
| Suite Professional | $115 a year | Skills-based routing · IVR phone tree · Admin Copilot · paid yearly |
