18.4
Amazon Q is AWS software available on the web and Android, with options for developer and business use.
Free planAndroidiOSWeb
Best Knowledge Bots in 2026
Knowledge bots help people ask questions against connected knowledge sources. This category compares source limits, answer citations, supported languages and controls for who can access that knowledge. Check the platform before choosing a bot. The category includes web, API, iOS, Android, browser extension and self-hosted options, so confirm that the service offers the phone or deployment setup you need.
28.4
Gemini is a software service with web search, file uploads, image generation, mobile apps, app integrations, and a team workspace.
Free planAndroidiOSWeb
38.2
Chatbase provides customer-facing AI agents for customer support, sales, and product guidance across chat, email, and voice.
Free planAndroidiOSWeb
- 4
Onyx
Free planOpen sourceWebAPIExtensionLinux8.2From $20 a month - 5
Intercom
Intercom is a customer messaging and support platform for businesses serving customers through a website, app, or product experience.
AndroidiOSWeb7.7From $19 a month - 6
DocsBot AI
DocsBot AI turns business knowledge into sourced answers and support tasks for customer-facing and internal teams.
Free planWebAPISelf-hosted7.1From $49 a month - 7
Sana AI
Sana Agents is an organizational knowledge assistant that gives access to company information and automates routine tasks.
Free planiOSWeb7.1From $30 a month - 8
SiteGPT
iOSWebAPI7.0From $468 a year - 9
Dust
Free planWebAPIExtension6.9From €288 a year - 10
HubSpot Live Chat
Free planAndroidiOSWeb6.7Free plan - 11
CustomGPT.ai
WebAPI6.6From $99 a month - 12
Guru
Guru is web-based software for publishing internal content, with single sign-on support, version history, and content analytics.
AndroidiOSWebAPI6.5 - 13
Kore.ai
WebAPISelf-hosted6.5 - 14
Moveworks
Moveworks is an enterprise AI platform that joins knowledge search with workflow automation across business systems.
AndroidiOSWebAPI6.4 - 15
Decagon
WebAPI6.0 - 16
Kapa.ai
Kapa.ai connects unstructured knowledge to AI agents, providing grounded context or prebuilt agents for customer self-service, internal teams, and technical developers.
WebAPISelf-hosted5.8 - 17
Zendesk AI Agents
Zendesk AI Agents is a paid customer-service offering for handling support conversations across social, web, mobile, voice, email, and messaging channels.
Web5.8From $228 a year - 18
Forethought Solve
Forethought Solve is an AI agent for customer support that handles inquiries across chat, email, voice, SMS, Slack, mobile, and API.
WebAPI5.7 - 19
Sierra
Web5.6 - 204.8
- 21
Inkeep
Web4.8
Choosing well
Start with the platform
Check whether a bot runs on Android, iOS, the web, an extension, an API or a self-hosted setup. A web service may suit browser use, while an API or self-hosted deployment fits an integrated product or controlled environment.
If you need a phone app, verify Android support before signing up; platform availability differs between services.
Compare free and paid access
Free plans are available from services in this category, while other plans are paid or list pricing on request. Check what the free plan includes before treating it as a long-term option.
Published examples include Amazon Q from $3 per user each month, Dust from €24 per user each month on annual billing, and CustomGPT.ai from $89 per month on annual billing.
Check knowledge coverage
Compare the knowledge sources a bot can use and the source limit attached to your plan. A larger source allowance may matter when your material spans several documents or systems.
Look for answer citations when you need to trace a response back to its source.
Review language and access controls
Supported languages affect who can ask questions and read answers. Knowledge access controls matter when different users or teams should see different material.
Check these details alongside deployment options so the bot fits your organisation's access rules.
Look at code and trials
Open-source code is available from services in this category. If you need to read or change the code, check the tool's licence and deployment requirements.
A free trial is offered by services in this category, so review its duration and terms before relying on trial access.
Questions people ask
Do these knowledge bots have Android apps?
Android availability varies. Check the platform details for the bot you are considering and confirm Android support before choosing it.
Can I start without paying?
Services in this category offer free plans, and a free trial is also available from services in the category. Check plan limits and trial terms.
What should I compare besides price?
Compare knowledge sources, source limits, answer citations, deployment options, supported languages and access controls.
Are open-source knowledge bots available?
Open-source code is offered by services in this category. Review the licence and confirm whether the deployment model suits your needs.
Which platforms can these tools use?
The category includes web, API, iOS, Android, browser extension and self-hosted platforms. Check the individual service for its supported options.