DocsBot AI
DocsBot AI turns business knowledge into sourced answers and support tasks for customer-facing and internal teams.
What DocsBot AI is
DocsBot AI turns business knowledge into sourced answers and support tasks for customer-facing and internal teams. It connects websites, documentation, files, help centers, and supported cloud sources, then links answers to material people can check. Configured AI actions can look up billing or account details and complete tasks in connected tools. Agents can be deployed on a website, in a help center, or in an app through the API. The developer platform includes Chat Agent, Skills, Actions, Search, and Admin APIs, as well as an embeddable chat widget. DocsBot states it offers 28+ native integrations and 7,000+ app connections. It reports SOC 2 Type II certification, GDPR support, and HIPAA options; stored information is encrypted at rest with AES 256 and in transit with TLS 1.2 or higher. The company says customer data is not used to train public models. Voice agents for website widgets or phone calls are in beta. A free plan provides one bot, 50 source pages, 100 monthly AI credits, and one team user. Paid plans start with Personal at $49 a month.
Good
- Free plan includes 50 source pages and 100 monthly AI credits.
- Answers link back to source material.
- Agents deploy on sites, help centers, or apps.
- Offers SOC 2 Type II certification and HIPAA options.
Watch out
- Free plan is limited to one bot and one team user.
- Voice agents are in beta.
Who it suits
DocsBot AI is aimed at customer support and success teams, product and documentation teams, internal operations teams, and agencies or service providers. It suits teams wanting sourced knowledge answers with configured actions and multiple deployment channels.
Verdict
DocsBot AI combines knowledge-based answers with actions and deployment options for support and internal teams. Its free plan has defined bot, source, credit, and user limits, while voice remains in beta.
Plans and prices
From DocsBot AI's own pricing page, checked 1 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Free | Free | 1 DocsBot · 50 source pages · 100 monthly AI credits · 1 team user · basic source types · no 30-day expiry · per month |
| Personal | $49 a month | 1 DocsBot · 5k source pages · 5k monthly AI credits · 3 actions per bot · 1 team user · remote MCP · lead forms · scheduling · Slack · Messenger/WhatsApp/Telegram · monthly |
| Standard | $149 a month | 3 DocsBots · 15k source pages · 15k monthly AI credits · 8 actions per bot · 5 team users · Skills · web search · CRM lead delivery · Help Scout · conversation/question analytics · monthly |
| Business | $499 a month | 10 DocsBots · 100k source pages · 60k monthly AI credits · 12 actions per bot · 10 team users · domain allowlist · sentiment/topic/question reports · data explorer · PII redaction · unbranded widgets · rate limiting · monthly |
| Enterprise | Priced on request | Custom bot/source/question limits · Azure OpenAI · self-hosted options · SSO · priority support and SLAs · SOC 2 Type II · GDPR · HIPAA available · data residency options · custom quote |
The facts
Each one read from DocsBot AI's own pages, with the date it was checked.
What it does
- AI Actions
- Configured actions can look up billing or account details and complete tasks in connected tools.checked 1 Oct 2026
- AI bot generation
- Yeschecked 20 Sep 2026
- Data training policy
- DocsBot states that its security controls include no use of customer data to train public models.checked 1 Oct 2026
- Deployment
- Agents can be deployed on a site, in a help center, or in an app through the API.checked 1 Oct 2026
- Deployment channels
- multichannelchecked 20 Sep 2026
- Developer APIs
- The developer platform includes Chat Agent, Skills, Actions, Search, and Admin APIs, plus an embeddable chat widget.checked 1 Oct 2026
- Encryption
- Personal information and other stored information are encrypted at rest with AES 256 and in transit with TLS 1.2 or higher.checked 1 Oct 2026
- Human handoff
- DocsBot can pass conversation context to a person and collect lead details for follow-up.checked 1 Oct 2026
- Integrations
- DocsBot states that it offers 28+ native integrations and 7,000+ app connections.checked 1 Oct 2026
- Knowledge-base answers
- Yeschecked 20 Sep 2026
- Knowledge sources
- It connects websites, documentation, files, help centers, and supported cloud sources, then gives answers linked to sources users can check.checked 1 Oct 2026
- Money-back guarantee
- The pricing page advertises a 14-day money-back guarantee.checked 1 Oct 2026
- Paid from
- 49checked 20 Sep 2026
- Security certification
- DocsBot states that it has SOC 2 Type II certification, GDPR support, and HIPAA options.checked 1 Oct 2026
- Support
- Support is provided through DocsBot's AI support agent or by submitting a ticket for ongoing follow-up and tracking.checked 1 Oct 2026
- Target users
- DocsBot identifies customer support and success teams, product and documentation teams, internal operations teams, and agencies or service providers as users.checked 1 Oct 2026
- Voice agents
- DocsBot Voice lets an existing bot answer in a website widget or on the phone, and the feature is currently in beta.checked 1 Oct 2026
- What it does
- DocsBot is an AI agent platform that turns business knowledge into sourced answers and completed support tasks for customer-facing and internal teams.checked 1 Oct 2026
Money
- Free plan
- Yeschecked 20 Sep 2026
The company
- Headquarters
- Delaware, USAchecked 28 Sep 2026
