Kapa.ai
Kapa.ai connects unstructured knowledge to AI agents, providing grounded context or prebuilt agents for customer self-service, internal teams, and technical …
What Kapa.ai is
Kapa.ai connects unstructured knowledge to AI agents, providing grounded context or prebuilt agents for customer self-service, internal teams, and technical developers. It says it connects more than 20 source types, including documentation, PDFs, tickets, community threads, GitHub code, and API specifications. Kapa can parse PDFs, images, and code, and its agents cite answers while retrieval returns cited context. Sources are automatically re-indexed when they change. Deployments include website widgets, in-product agents, Slack and Discord bots, Zendesk agents, support form deflectors, hosted MCP, APIs, and SDKs. Listed integrations include Google Drive, Notion, Salesforce, Linear, Confluence, Stack Overflow, YouTube, Discord, and S3-compatible buckets. Analytics cover conversations, queries, knowledge gaps, feedback, and quality scoring. Kapa lists API, self-hosted, and web platforms, with cloud deployment. It reports SOC 2 Type II certification, GDPR compliance, AES-256 at rest, TLS 1.2+ in transit, PII masking, and training opt-outs with all LLM providers.
Good
- Connects more than 20 knowledge-source types
- Cited answers and retrieval context
- Automatic re-indexing of changed sources
- Multiple agent, bot, API, and SDK deployments
- Analytics and knowledge-gap reporting
Watch out
- No free plan is available
- Pricing is by contact for Growth and Enterprise
- 14-day trial pauses unless upgraded
- Trial limits one index and fixed usage quotas
Who it suits
Kapa.ai suits organizations serving customers, internal teams, or developers who need cited answers from connected technical knowledge.
Verdict
Kapa.ai is designed for deploying citation-based knowledge agents across support and technical workflows. Its trial is limited, while larger plans require contacting the provider.
Plans and prices
From Kapa.ai's own pricing page, checked 5 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Free trial | Free | 1 index · 5,000 pages crawled · 5,000 retrieval queries · 1,000 answers · Retrieval API and hosted MCP · Pre-built agents and integrations · for 14 days |
| Enterprise | Priced on request | Unlimited indexes · Custom pages, data, and retrieval volume · SSO, SCIM, and RBAC · Data retention controls · EU and regional hosting · Premium support and SLA · Contact us |
| Growth | Priced on request | Unlimited indexes · Pages and data sized to you · Continuous sync, including private sources · Analytics and knowledge gaps · Zero data retention and PII masking · Email and Slack support · Contact us |
The facts
Each one read from Kapa.ai's own pages, with the date it was checked.
What it does
- Analytics
- Kapa lists conversation and query analytics, knowledge gap reports, feedback, and quality scoring.checked 5 Oct 2026
- Automatic updates
- Kapa says it automatically re-indexes sources when they change and can keep connected knowledge up to date in real time.checked 5 Oct 2026
- Citations
- Kapa says its agents cite their answers and retrieval returns cited context.checked 5 Oct 2026
- Data protection
- Kapa says it encrypts data at rest with AES-256 and in transit with TLS 1.2+, and supports PII detection and masking.checked 5 Oct 2026
- Deployments
- Kapa lists website widgets, in-product agents, Slack and Discord bots, Zendesk agents, support form deflectors, hosted MCP, APIs, and SDKs.checked 5 Oct 2026
- Integrations
- Listed source integrations include Google Drive, Notion, Salesforce, Linear, Confluence, Stack Overflow, YouTube, Discord, and S3-compatible buckets.checked 5 Oct 2026
- Intended users
- Kapa describes its deployments for customer self-service, internal teams, and developers working with technical knowledge.checked 5 Oct 2026
- Knowledge sources
- Kapa says it connects 20+ sources, including documentation sites, PDFs, tickets, community threads, GitHub code, and API specifications.checked 5 Oct 2026
- Model training
- Kapa says it has signed training opt-outs with all LLM providers.checked 5 Oct 2026
- Parsing
- Kapa says it can parse PDFs, images, and code, and read a codebase alongside documentation.checked 5 Oct 2026
- Product
- Kapa ingests and retrieves unstructured knowledge to provide grounded context to AI agents, or offers prebuilt agents for common use cases.checked 5 Oct 2026
- Security certification
- Kapa says it has achieved SOC 2 Type II certification and is GDPR compliant.checked 5 Oct 2026
- Support
- The Growth plan lists email and Slack support, while Enterprise lists premium support with an SLA.checked 5 Oct 2026
The company
- Headquarters
- New York and Copenhagenchecked 28 Sep 2026
Money
- Trial limits
- The 14-day trial includes one index, 5,000 crawled pages, 5,000 retrieval queries, and 1,000 answers; the pricing page says the workspace pauses after trial unless the customer moves to Growth or Enterprise.checked 5 Oct 2026
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