18.1
Featurebase brings customer support, feedback collection, and product announcements together in one platform.
Free planAndroidiOSWeb
Best Customer Feedback Software in 2026
Featurebase leads this chart of 59 (8.1/10, free plan). Sleekplan is next (8.1/10, free plan), and UserJot is the next highest-placed with a free plan (8.1/10). Customer feedback software collects and organizes customer opinions; compare feedback tools, pricing, and Android support before choosing. If you want to check feedback on a Xiaomi, Redmi or POCO phone, look for an Android app and confirm which feedback features it supports. Web access is another option.
28.1
Android and iOS apps and web collect feedback, group themes, and support voting on public or private boards.
Free planAndroidiOSWeb
38.1
UserJot combines customer support and product feedback tools, with web and API access.
Free planAndroidiOSWeb
- 4
Beamer
Beamer is an embeddable product engagement tool for sharing product updates and communicating with users through a changelog and notification center.
Free planAndroidiOSWebAPI8.0From $59 a month - 5
Zonka Feedback
Android and iOS apps and web collect survey feedback across digital, messaging, email, and offline channels.
AndroidiOSWebAPI7.8From $99 a month - 6
Canny
No Android app is listed; web tools capture, analyze, and prioritize feedback and share updates with customers.
Free planWebAPIExtension7.6From $79 a month - 7
Qualaroo
Android and iOS apps and web are listed as platforms; product details are not provided.
Free planAndroidiOSWebAPI7.6Free plan - 8
SatisMeter
Android and iOS apps and web are listed as platforms; product details are not provided.
Free planAndroidiOSWebAPI7.5From $199 a month - 9
Userback
Android and iOS apps plus web gather annotated screenshots, video, console logs, and survey responses.
Free planAndroidiOSWebAPI7.5From $29 a month - 10
Appbot
Android and iOS apps, plus Mac, Windows, and web, cover reviews from major app stores.
AndroidiOSWebAPI7.4From $479 a year - 11
Doorbell.io
Android and iOS apps and web collect and manage customer feedback with a customizable widget.
Free planAndroidiOSWeb7.4From $29 a month - 12
Mopinion
Mopinion offers Android and iOS apps, plus web and API access; it supports logic branching.
AndroidiOSWebAPI7.2From €279 a month - 13
Usersnap
Usersnap is a product evidence platform that centralizes customer signals and supports product decisions.
AndroidiOSWebAPI7.2From €49 a month - 14
Hively
Android and iOS apps and web collect ratings through email signatures and feedback requests, with team reporting.
Free planAndroidiOSWeb7.1Free plan - 15
Refiner
Android and iOS apps and web are listed as platforms; product details are not provided.
Free planAndroidiOSWebAPI7.0Free plan - 16
Retently
Retently surveys customers across channels, tracks NPS, CSAT and CES, and routes results to teams.
WebAPI7.0From $99 a month - 17
AppReviewBot
AppReviewBot gathers reviews from the iOS App Store and Google Play, then translates, summarizes, and helps teams respond to them.
AndroidiOSWeb6.9From $19 a month - 18
Crewhu
AndroidiOSWebAPI6.9From $119 a month - 19
Customer Thermometer
Customer Thermometer collects feedback through short surveys, with web, iOS and API access.
iOSWebAPI6.9From $9 a month - 20
Gainsight Customer Communities
Gainsight Customer Communities is a paid, web-based customer community platform.
WebAPI6.9From $1,000 a year - 21
Ruttl
No Android app is listed; web feedback supports live websites, mobile apps, images, and PDFs.
Free planWebAPI6.9From $18 a month - 22
Atarim
Atarim is an AI web agency product for agencies managing client websites under their own brand.
Free planWebAPIExtension6.8From $67 a month - 23
Productboard
No Android app is listed; web tools centralize feedback, surface trends, and support collaborative roadmaps.
Free planWebAPIExtension6.8From $19 a month - 24
Quality Driven Software
AndroidiOSWeb6.8From $37 a month - 25
Ybug
Ybug collects annotated visual feedback and bug reports from websites and web apps.
Free planWebAPIExtension6.8From €10 a month
Choosing well
Does it have an Android app?
Check whether an Android app is available and what it lets you do. Android availability does not by itself show whether you can manage surveys, requests or feedback responses in the app.
Web access is listed for Pendo Analytics, UserJot and Beamer, among others.
Which feedback features should I compare?
Compare support for NPS surveys, feature requests, feedback portals, in-app feedback, product roadmaps and sentiment analysis.
Also check feedback response limits. The available features and limits can differ between tools.
Does it offer a free plan or trial?
Check whether the plan is free, a trial, or both, and what a paid plan costs. For example, UserJot lists a free plan and paid plans from $29 per month; Beamer lists a free plan and a 14-day trial, with paid plans from $49 per month on annual billing.
Pricing terms vary: some listed prices require annual billing, while others do not state that condition. Confirm the terms that apply to the plan you are considering.
Which platforms and integrations do I need?
Check the platforms you plan to use, such as web, API, iOS, Android, browser extension or self-hosting. Availability can vary by tool.
If you need to read or change the code, check the tool's licence. The list's open-source comparison is separate from platform availability.
Questions people ask
What is customer feedback software used for?
It helps collect and organize customer feedback, including NPS surveys, feature requests, feedback portals and in-app feedback.
Which customer feedback tools have an Android app?
Android is one of the platforms compared for this category. Check an individual tool's listing to confirm its Android support and what its app covers.
Can I use customer feedback software for free?
Some listed tools offer a free plan. Check the individual plan terms, since a free plan and a free trial are different.
What should I compare in customer feedback software?
Compare NPS surveys, feature requests, feedback portals, in-app feedback, product roadmaps, sentiment analysis and feedback response limits, along with platform support and pricing.
Can customer feedback software run on the web?
Web is a platform compared for the listed tools. Check the individual tool for details about its web access.