Zonka Feedback
Zonka Feedback collects and analyzes customer and employee feedback, then helps teams act on the resulting insights.
What Zonka Feedback is
Zonka Feedback collects and analyzes customer and employee feedback, then helps teams act on the resulting insights. Surveys can be delivered through email, SMS, WhatsApp, offline, digital channels, websites, apps, and in-product experiences. The platform measures NPS, CSAT, and CES, while its builder offers 30+ question types, templates, skip logic, branding, and multilingual surveys. AI Feedback Intelligence extracts themes and entities, analyzes sentiment and emotion, and identifies relationships between feedback themes and CX metrics. Feedback Management adds case management, real-time alerts, automation workflows, and contact and user journey tracking. Listed integrations include Salesforce, HubSpot, Jira, Freshdesk, Intercom, Zendesk, Slack, MS Teams, Zapier, and webhooks; custom connections are supported through APIs and middleware. The company says it is ISO 27001:2022 certified and GDPR and HIPAA compliant, and offers regional hosting in the US, Europe, Australia, or India. Enterprise features include single sign-on and role, access, and permission controls. Pricing is by custom quote, and a 14-day trial is listed.
Good
- Collects feedback through online and offline channels
- Measures NPS, CSAT, and CES
- Survey builder supports 30+ question types
- Offers regional data hosting options
- Offline responses sync when connected
Watch out
- Pricing requires a custom quote
- Feedback Management pricing depends on volume, scale, and goals
- AI Feedback Intelligence pricing is based on data credits
Who it suits
Zonka Feedback is intended for customer and employee feedback programs, including CX, product, support, and frontline teams. Its offline survey collection may suit teams gathering responses on iPads or Android tablets without a connection.
Verdict
Zonka Feedback combines survey collection, feedback analysis, and follow-up workflows across multiple channels. Teams should clarify custom pricing and which capabilities fit their feedback volume and needs.
Plans and prices
From Zonka Feedback's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Feedback Management | $99 a month | customer feedback product · starting at |
| Feedback Management | $199 a month | customizable surveys · integrations · survey logic · email support · flat rate per month |
| Feedback Management | $199 a month | cloud SaaS · per month |
| AI Feedback Intelligence | $399 a month | AI feedback intelligence product · starting at |
| AI Feedback Intelligence | $999 a month | customizable surveys · integrations · multilingual surveys · survey logic · email/chat support · per month |
| AI Feedback Intelligence | $999 a month | cloud SaaS · per month |
The facts
Each one read from Zonka Feedback's own pages, with the date it was checked.
What it does
- AI analysis
- AI capabilities include sentiment analysis, thematic analysis, impact scoring, entity recognition, automatic tagging, and an AI assistant for questions and root-cause exploration.checked 15 Oct 2026
- Audience
- The company describes the product as designed for customer and employee feedback, with use cases for CX, product, support, and frontline teams.checked 4 Oct 2026
- Cloud infrastructure
- The enterprise page says the service runs on Amazon AWS infrastructure using services including EC2, Lambda, EBS, Auto Scaling, S3, caching, and SES.checked 15 Oct 2026
- Collection channels
- Official materials list email, SMS, WhatsApp, web, in-app, in-product, kiosks, offline collection, links, QR codes, iPad, and Android devices.checked 15 Oct 2026
- Custom integrations
- The company says custom integrations are supported through APIs and middleware.checked 4 Oct 2026
- Data hosting
- The company offers regional data hosting in the US, Europe, Australia, or India.checked 4 Oct 2026
- Documentation
- The help center exposes sections for survey management, integrations, automation, AI, reporting, contacts, locations, user management, and survey creation.checked 15 Oct 2026
- Enterprise access
- Enterprise capabilities include single sign-on and user controls for roles, access, and permissions.checked 4 Oct 2026
- Feedback operations
- Response Inbox, tagging, assignments, internal notes, customer email, tasks, alerts, digests, workflow automation, and case-management functions support closing the loop.checked 15 Oct 2026
- Feedback workflows
- Feedback Management includes case management, real-time alerts, automation workflows, and contact and user journey tracking.checked 4 Oct 2026
- Founders
- Zonka identifies Rajiv Mehta and Sonika Mehta as founders in its LinkedIn company updates, while Sonika is described as co-founder and product director.checked 15 Oct 2026
- Independent review summary
- GetApp reviewers emphasize easy multi-channel survey creation, useful logic and distribution, clear dashboards, and rapid access to reports.checked 15 Oct 2026
- Integrations
- Listed integrations include Salesforce, HubSpot, Jira, Front, Freshdesk, Intercom, Help Scout, Pipedrive, ActiveCampaign, Airtable, Webex, Mailchimp, Google Sheets, Slack, Microsoft Teams, Zoom, Zendesk, and others.checked 15 Oct 2026
- Limit: interface and reporting
- G2 feedback mentions navigation or layout friction, limited mass editing of rules, and requests for stronger in-product reporting.checked 15 Oct 2026
- Limit: learning curve
- G2 reviewers report that advanced automation, custom reporting, and parts of the interface require a learning curve.checked 15 Oct 2026
- Limit: missing call-based reviews
- One G2 reviewer says the product lacks an in-house review workflow where an employee records feedback during a phone call.checked 15 Oct 2026
- Metrics
- The product provides NPS, CSAT, and CES survey programs and reporting.checked 15 Oct 2026
Where it runs
- Android app distribution
- The Android app supports offline surveys, kiosk use, multilingual forms, graphical reports, alerts, and 10K-plus downloads.checked 15 Oct 2026
- Bootstrapped company
- Inc42 describes Zonka Feedback as a bootstrapped company founded in 2014 and reports 35 employees.checked 15 Oct 2026
- Limit: device-login restriction
- A GetApp reviewer reports restrictions on the number of device logins and a problem where an admin can delete the account owner.checked 15 Oct 2026
The company
- Company legal name
- The Google Play listing identifies the developer as Classic Informatics Private Limited.checked 15 Oct 2026
- Headquarters
- Gurugram, Haryana, Indiachecked 28 Sep 2026
- Maker and headquarters
- LinkedIn lists Zonka Feedback as privately held, headquartered in Gurugram, Haryana, India, with 11–50 employees and founded in 2014.checked 15 Oct 2026
Money
- Free trial
- The help center says new accounts receive access to all features for a 14-day free trial.checked 15 Oct 2026
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