Zonka Feedback
- Android app
- Yes
- Free plan
- No
- Runs on
- Android, api, iOS, Web
Summary
Zonka Feedback collects and analyzes customer and employee feedback, then helps teams act on the resulting insights. Surveys can be delivered through email, SMS, WhatsApp, offline, digital channels, websites, apps, and in-product experiences. The platform measures NPS, CSAT, and CES, while its builder offers 30+ question types, templates, skip logic, branding, and multilingual surveys. AI Feedback Intelligence extracts themes and entities, analyzes sentiment and emotion, and identifies relationships between feedback themes and CX metrics. Feedback Management adds case management, real-time alerts, automation workflows, and contact and user journey tracking. Listed integrations include Salesforce, HubSpot, Jira, Freshdesk, Intercom, Zendesk, Slack, MS Teams, Zapier, and webhooks; custom connections are supported through APIs and middleware. The company says it is ISO 27001:2022 certified and GDPR and HIPAA compliant, and offers regional hosting in the US, Europe, Australia, or India. Enterprise features include single sign-on and role, access, and permission controls. Pricing is by custom quote, and a 14-day trial is listed.
Who it is for
Zonka Feedback is intended for customer and employee feedback programs, including CX, product, support, and frontline teams. Its offline survey collection may suit teams gathering responses on iPads or Android tablets without a connection.
What is good
- Collects feedback through online and offline channels
- Measures NPS, CSAT, and CES
- Survey builder supports 30+ question types
- Offers regional data hosting options
- Offline responses sync when connected
What to know first
- Pricing requires a custom quote
- Feedback Management pricing depends on volume, scale, and goals
- AI Feedback Intelligence pricing is based on data credits
Verdict
Zonka Feedback combines survey collection, feedback analysis, and follow-up workflows across multiple channels. Teams should clarify custom pricing and which capabilities fit their feedback volume and needs.
Zonka Feedback plans and pricing
All plansCompared on customer feedback software
- Survey API
- Yeszonkafeedback.com
Facts
- Product
- Zonka Feedback offers feedback management and AI feedback intelligence to collect feedback, analyze it, and help teams act on insights.zonkafeedback.com · 4 Oct 2026
- Survey channels
- It collects feedback through email, SMS, WhatsApp, offline, digital channels, website, in-app, and in-product surveys.zonkafeedback.com · 4 Oct 2026
- Survey metrics
- The platform supports NPS, CSAT, and CES measurement.zonkafeedback.com · 4 Oct 2026
- Survey builder
- Its survey builder includes 30+ question types, templates, skip logic, branding, and multilingual surveys.zonkafeedback.com · 4 Oct 2026
- AI analysis
- AI Feedback Intelligence extracts themes and entities, analyzes sentiment and emotion, and identifies how feedback themes affect CX metrics.zonkafeedback.com · 4 Oct 2026
- Feedback workflows
- Feedback Management includes case management, real-time alerts, automation workflows, and contact and user journey tracking.zonkafeedback.com · 4 Oct 2026
- Integrations
- Listed integrations include Salesforce, HubSpot, Jira, Freshdesk, Intercom, Zendesk, Slack, MS Teams, Zapier, and webhooks.zonkafeedback.com · 4 Oct 2026
- Custom integrations
- The company says custom integrations are supported through APIs and middleware.zonkafeedback.com · 4 Oct 2026
- Security
- The company states that it is ISO 27001:2022 certified and GDPR and HIPAA compliant.zonkafeedback.com · 4 Oct 2026
- Data hosting
- The company offers regional data hosting in the US, Europe, Australia, or India.zonkafeedback.com · 4 Oct 2026
- Enterprise access
- Enterprise capabilities include single sign-on and user controls for roles, access, and permissions.zonkafeedback.com · 4 Oct 2026
- Support and onboarding
- The pricing page describes tailored onboarding with personalized training and priority expert support as enterprise capabilities.zonkafeedback.com · 4 Oct 2026
- Offline surveys
- Its survey app supports offline data collection on iPads and Android tablets and syncs responses when connected.zonkafeedback.com · 4 Oct 2026
- Audience
- The company describes the product as designed for customer and employee feedback, with use cases for CX, product, support, and frontline teams.zonkafeedback.com · 4 Oct 2026
Company
- Headquarters
- Gurugram, Haryana, Indiazonkafeedback.com · 28 Sept 2026
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Sources
- zonkafeedback.com/pricing· checked 4 Oct 2026
- zonkafeedback.com/features· checked 4 Oct 2026
- zonkafeedback.com/integrations· checked 4 Oct 2026
- zonkafeedback.com· checked 28 Sept 2026