SatisMeter

Overview

SatisMeter is a customer-feedback platform built around surveys that help teams understand customers and improve products and services. It is best suited to product and customer teams that need to target feedback across several channels and route results into their existing tools. The trade-off is a strict response cap: paid survey sending stops when the monthly quota is reached.

Key features

Templates cover NPS, customer satisfaction (CSAT), customer effort (CES), and product-market fit. That range makes SatisMeter useful for teams measuring more than one kind of customer sentiment, while varied question types, custom colors, conditional logic, and multilingual support allow surveys to fit different audiences and goals.

Targeting by user attributes and event-triggered surveys can put questions in front of relevant users at useful moments. Recurring schedules, throttling, and sampling help teams gather ongoing feedback without over-surveying. Surveys can be sent on web, in-app, email, iOS, and Android, making the channel mix a strength for teams with customers across devices.

Named integrations include Productboard, Segment, Intercom, Slack, Salesforce, Zapier, CustomerGauge, Customer.io, and Google Tag Manager. API, webhooks, and Zapier provide additional routes for custom integrations. Teams can review reports in a dashboard, send data to connected tools, and export NPS data as CSV; the CSV option is specifically useful for taking NPS results into other analysis workflows.

Premium support is included in every plan. SatisMeter says it conducts routine health checks and may help troubleshoot technical problems beyond the usual support scope. The company was founded in 2015 in Prague by brothers Ondrej and Jakub and describes its team as small and remote. SatisMeter was acquired by Productboard; Productboard states that it meets ISO 27001:2022 and SOC 2 Type II standards.

Pricing

The Free plan is a small-scale way to begin, but 25 monthly responses leave little room for sustained collection. Growth raises the allowance to 1,000 responses for $199 a month, fitting teams that need more volume and can budget for a fixed monthly price. The active-user figures are recommendations, not additional response limits. Enterprise is positioned for more than 10,000 active users and uses custom pricing.

Usage is counted by responses received. When a plan’s monthly response limit is hit, SatisMeter pauses survey sending until the next billing period rather than charging overage fees. That avoids surprise charges but can interrupt feedback collection, so teams with variable response volume should leave room under their cap. There is no free trial; the Free plan is the no-cost option.

Platforms

SatisMeter supports Android, iOS, web, and API. Its survey channels include web, in-app, email, iOS, and Android, giving teams several ways to reach users beyond the core web product.

Who it's for

SatisMeter is a strong fit for product and customer teams that want structured NPS, CSAT, CES, or product-market-fit feedback, especially when they need event-based targeting, multiple survey channels, and integrations with tools such as Productboard, Segment, or Salesforce. It is less suitable for teams that cannot tolerate surveys stopping at a fixed monthly response ceiling or whose expected volume does not fit the Free or Growth allowance.

Pros and cons

• Pros: Multiple established survey formats, conditional logic, and multilingual support accommodate varied feedback programs.
• Pros: Attribute and event targeting plus throttling and sampling help teams reach relevant users while limiting survey fatigue.
• Pros: Broad survey channels, named integrations, API, and webhooks make it easier to connect feedback collection with existing workflows.
• Pros: Paid response caps prevent overage charges, and premium support is included across plans.
• Cons: Survey sending pauses at the monthly response cap, which can leave a team without new feedback until the next billing period.
• Cons: The Free plan allows only 25 responses monthly, while Growth costs $199 a month for 1,000 responses.
• Cons: Enterprise pricing is custom, so larger teams need a quote rather than a published price.

Alternatives

Net Promoter Score Software and Customer Feedback Software are useful starting points for comparing tools by category. For teams prioritizing API-oriented survey tools, Survey API Software is the relevant category; for broader survey needs, consider Survey Software.

• Formbricks is worth considering for teams seeking a freemium survey product with a free trial and self-hosted support; its Pro plan is $89 a month.
• Fynzo Survey may suit teams looking for a free plan with unlimited surveys, questions, and responses.
• Refiner is another freemium option, with a free plan that allows 25 survey responses per month and a free trial.
• Mapster may appeal to web-only teams wanting a free 50-response plan with unlimited surveys and all features included.
• Thermostat offers a free plan capped at one user and one survey, with 200 surveys administered per month and four months of response history.
• Survicate has a free plan with 25 responses per month, three teammates, and a 300-response allowance across active surveys.
• Customer Thermometer is a paid option with plans beginning at $9 a month.
• Zonka Feedback is another option for teams comparing feedback-management products.

Verdict

Choose SatisMeter if your team needs flexible, targeted customer surveys across web, apps, and email, with established integrations and a clear response-based cost ceiling. Its strongest case is the combination of survey controls and workflow connections; its main drawback is that reaching the monthly cap stops surveys altogether. Teams with modest needs can start on Free, while higher-volume programs should confirm that Growth’s 1,000-response allowance is enough before relying on it.