Customer Thermometer
Customer Thermometer collects customer ratings and comments through short surveys embedded in emails, support tickets, and other communications.
What Customer Thermometer is
Customer Thermometer collects customer ratings and comments through short surveys embedded in emails, support tickets, and other communications. Recipients can respond directly within an email or ticket. All plans include reporting and email alerts for responses and comments; plans with at least 200 responses also include NPS and Personalized Ribbon reporting. Listed integrations include Gmail, Outlook, Zendesk, Salesforce, ServiceNow, and ConnectWise. Users can export data as CSV or automate exports through the API or webhooks. The maker says survey data is stored in Microsoft Azure managed databases in the UK and communications use TLS 1.2 and 1.3. It states that the service is GDPR and CCPA compliant, but does not claim HIPAA compliance. The maker offers 10 free surveys without requiring a credit card, and a free trial is listed. Monthly plans include At the Beach for $9 a month with zero responses and Jumper for $49 a month with 200 responses and unlimited users or agents. Unused responses roll over, subject to an account cap of twice the monthly plan allowance. Customer Thermometer is available on web and iOS, with API access also listed. Its maker is based in Brighton, United Kingdom, and was founded in 2011.
Good
- Customers can respond within emails or tickets.
- All plans include reporting and email response alerts.
- Exports are available as CSV, through API, or webhooks.
- A free account includes 10 surveys without a credit card.
- Integrations include Gmail, Outlook, and Zendesk.
Watch out
- At the Beach costs $9 a month and allows zero responses.
- HIPAA compliance is not claimed.
- Accounts can hold at most twice their monthly response allowance.
Who it suits
Customer Thermometer suits organizations that want customers to rate service or leave comments directly from emails and tickets. Teams using its listed integrations or API and webhook exports may also find it relevant.
Verdict
Customer Thermometer puts short feedback surveys inside communications customers already receive and supports several export routes. Check response allowances carefully: the $9 a month At the Beach plan retains and displays data but permits no responses.
Plans and prices
From Customer Thermometer's own pricing page, checked 5 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| At the Beach | $9 a month | 0 responses; retain and view account data · Monthly |
| Jumper | $49 a month | 200 responses/month · unlimited users/agents · Monthly |
| Flyer | $99 a month | 500 responses/month · unlimited users/agents · Monthly |
| Mach 1 | $159 a month | 1000 responses/month · unlimited users/agents · Monthly |
| Mach 2 | $259 a month | 5000 responses/month · unlimited users/agents · Monthly |
| Mach 3 | $400 a month | 10000 responses/month · unlimited users/agents · Monthly |
| Mach 4 | $700 a month | 20000 responses/month · unlimited users/agents · Monthly |
| Enterprise | Priced on request | Larger plans · multiple accounts · bespoke reporting · flexible invoicing · On request |
The facts
Each one read from Customer Thermometer's own pages, with the date it was checked.
What it does
- Account security
- SAML and SSO integrations are available for enterprise clients, with PingOne, SiteMinder, and Okta named as partners.checked 5 Oct 2026
- API and exports
- Users can export data automatically through the API or webhooks, or manually as a CSV.checked 5 Oct 2026
- Audience
- The company says its customers range from startups to global brands and include users in more than 160 countries.checked 5 Oct 2026
- Compliance
- The maker states that it is GDPR and CCPA compliant, registered with the UK Information Commissioner's Office, and does not claim HIPAA compliance.checked 5 Oct 2026
- Feedback collection
- Customers can rate service and provide feedback directly within an email or ticket.checked 5 Oct 2026
- Integrations
- Listed integrations include Gmail, Outlook, Zendesk, Salesforce, ServiceNow, and ConnectWise.checked 5 Oct 2026
- Paid from
- 9checked 21 Sep 2026
- Pricing limits
- Unused responses roll over, but an account can hold at most twice its monthly plan response allowance at one time.checked 5 Oct 2026
- Product
- Customer Thermometer collects customer ratings and feedback through short surveys embedded in emails, support tickets, and other communications.checked 5 Oct 2026
- Reporting
- All plans include full reporting functionality, and plans with 200 or more responses include NPS reporting and Personalized Ribbon reporting.checked 5 Oct 2026
- Response alerts
- All plans include email alerts for responses and comments.checked 5 Oct 2026
- Security
- The maker says network communication is secured with TLS 1.2 and 1.3, and survey data is stored in Microsoft Azure managed databases in the UK.checked 5 Oct 2026
- Support
- The company calls its customer support team the Ministry of Magic and says it helps customers use the software and related processes.checked 5 Oct 2026
The company
- Founded
- 2011checked 28 Sep 2026
- Headquarters
- Brighton, United Kingdomchecked 28 Sep 2026
Money
- Free access
- The maker offers an account with 10 free surveys and says no credit card is needed.checked 5 Oct 2026
- Free plan
- Nochecked 21 Sep 2026
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