UserJot
UserJot combines customer support and product feedback tools, with web and API access.
What UserJot is
UserJot combines customer support and product feedback tools, with web and API access. Its features include live chat, feedback boards, a roadmap, and a changelog, while an in-app widget can bring those tools and product updates into a customer’s product. Juno answers questions using a team’s docs and website, then hands unresolved conversations to the team in the same thread. Forwarded support email appears alongside chats in a shared inbox. Requests, votes, statuses, roadmap items, and changelog posts are connected so teams can update voters when work ships. Claude Code, Cursor, Codex, ChatGPT, and other MCP clients can connect; the same actions are available through a REST API. Imports are supported from Canny, Nolt, ProductRoad, and CSV, with AI-assisted column mapping for CSV. Paid plans include Slack integration: one integration on Starter and unlimited integrations on Professional. Slack request creation is limited to admins and owners, and notifications are read-only. The Free plan costs nothing and includes two feedback boards and three admin roles. Starter costs $29 a month; Professional costs $59 a month. Live chat and Juno are in beta and are not included in any plan’s price.
Good
- Links requests and votes with roadmap and changelog items.
- Forwarded support email shares an inbox with chats.
- CSV imports offer AI-assisted column mapping.
- Free plan includes two boards and three admin roles.
Watch out
- Live chat and Juno are beta features.
- Beta live chat and Juno are not included in plan prices.
- Slack request creation is limited to admins and owners.
Who it suits
UserJot suits teams that want customer support conversations alongside feedback requests and product updates. It may fit teams using MCP clients or Slack, with Slack integration available on paid plans.
Verdict
UserJot connects support conversations with a feedback-to-release workflow, with free and paid plans. Teams considering live chat or Juno should note their beta status and separate pricing treatment.
Plans and prices
From UserJot's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Free | Free | Unlimited posts · Unlimited users · 3 admin roles · 2 feedback boards · Public roadmap · Public changelog |
| Starter | $29 a month | Everything in Free · Custom domain · Guest posting · Automatic login · 5 feedback boards · Private boards · One integration · $29 / month |
| Professional | $59 a month | Everything in Starter · Unlimited boards · Advanced search · Single sign-on · Unlimited integrations · Unlimited admin roles · Public identity masking · $59 / month |
The facts
Each one read from UserJot's own pages, with the date it was checked.
What it does
- AI integrations
- Claude Code, Cursor, Codex, ChatGPT, and other MCP clients can connect to UserJot; the same actions are available through a REST API.checked 7 Oct 2026
- AI support
- Juno answers from a team's docs and website and hands unresolved conversations to the team in the same thread.checked 7 Oct 2026
- Beta status
- Live chat and Juno are in beta and are not yet included in any plan's price.checked 7 Oct 2026
- Changelog
- UserJot can draft changelog posts from completed requests, link posts to those requests and notify voters automatically.checked 15 Oct 2026
- Current availability
- UserJot's status page reports API and frontend uptime of 99.931% and media uptime of 100%.checked 15 Oct 2026
- Data deletion
- After account deletion, content is removed from active systems within 30 days and backups within 60 days.checked 15 Oct 2026
- Data location
- The privacy policy says UserJot's products and web properties are primarily housed in the United States.checked 7 Oct 2026
- Documentation depth
- Official documentation covers widget installation, user identification, authentication, SDK references, Swift integration, REST API and MCP setup.checked 15 Oct 2026
- Feedback loop
- Requests, votes, statuses, roadmap items, and changelog posts are linked so teams can update voters when work ships.checked 7 Oct 2026
- Feedback voting
- Users can submit ideas, vote on requests and receive notifications when request statuses change or features ship.checked 15 Oct 2026
- Hosted deployment
- The documentation describes remote UserJot services and provides no self-hosting installation or deployment package.checked 15 Oct 2026
- Imports
- The service imports boards, posts, votes, comments and changelog entries from Canny, supports Nolt and ProductRoad imports, and maps other CSV data with AI.checked 15 Oct 2026
- Juno AI agent
- Juno answers from a workspace's boards, roadmap, changelog, documentation and selected sites, then hands unresolved conversations to staff.checked 15 Oct 2026
- Limit: enterprise depth
- The same independent review cautions that larger organizations may need deeper analytics, complex integrations and enterprise governance beyond UserJot's focus.checked 15 Oct 2026
- Limit: integrations
- The verified G2 reviewer said UserJot had fewer integrations than competing products and that its API was still in development at review time.checked 15 Oct 2026
- Limit: outage history
- IsDown records five UserJot incidents since November 2024, including outages on June 24–25, 2026 lasting roughly 22 minutes to two hours.checked 15 Oct 2026
- MCP server
- A hosted MCP endpoint at api.userjot.com/v1/mcp supports Claude Code, Cursor, Codex, ChatGPT, Windsurf and other remote MCP clients.checked 15 Oct 2026
- Notable news: API beta
- UserJot marked its public API as available in beta on April 13, 2026.checked 15 Oct 2026
- Notable news: API launch
- UserJot announced its public API and remote MCP server on May 7, 2026.checked 15 Oct 2026
The company
- Company founder
- Crunchbase lists Shayan Taslim as UserJot's founder and the legal name as UserJot.checked 15 Oct 2026
- Company legal entity
- UserJot's privacy policy identifies LogSnag LLC as the company operating the service.checked 15 Oct 2026
- Company size
- Crunchbase places UserJot in the 1–10 employee range and marks it private and for-profit.checked 15 Oct 2026
- Headquarters
- Shayan Taslim's LinkedIn profile lists Gaithersburg, Maryland, United States.checked 15 Oct 2026
Where it runs
- In-app widget
- The widget lets customers access feedback, roadmap, updates and conversations without leaving the product.checked 15 Oct 2026
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