Canny
The facts below are what the maker publishes about Canny, checked and dated. Our editors have not written about it yet.
Plans and prices
From Canny's own pricing page, checked 19 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Free | Free | 25 tracked users · unlimited feedback · automatic feedback capture · 5 managers · unlimited contributors · unlimited boards · billed yearly |
| Pro | $79 a month | 100+ tracked users · PM integrations · advanced privacy · 10 managers · unlimited contributors · custom fields · automation rules · smart replies · billed yearly |
| Pro | $99 a month | up to 100 tracked users · month-to-month |
| Business | Priced on request | 5,000+ tracked users · SSO integrations · CRM integrations · custom admin roles · security review · optional add-ons |
The facts
Each one read from Canny's own pages, with the date it was checked.
What it does
- AI integrations
- Canny offers MCP connections for Claude, ChatGPT, Microsoft Copilot, Cursor, and other supported AI tools.checked 19 Oct 2026
- API
- The public API uses authenticated JSON POST requests and supports reading and modifying Canny data, with pagination and webhooks.checked 19 Oct 2026
- API and extension
- Canny offers a public API for custom integrations and a Chrome extension for capturing feedback across the web.checked 4 Oct 2026
- API availability
- Canny states that its open API is available to accounts on every plan for pushing and pulling data and creating integrations.checked 19 Oct 2026
- Autopilot
- Autopilot reads sales calls and support conversations, extracts feature requests, deduplicates them, and routes them for triage.checked 19 Oct 2026
- Changelog
- Canny provides an embeddable product changelog, scheduled releases, Markdown formatting, labels, hosted history, and subscriber email notifications on Pro.checked 19 Oct 2026
- Chrome extension
- The Chrome extension captures feedback, votes, and internal comments from any website; the store listing reports version alpha-9.1 updated September 16, 2026 and 592 users.checked 19 Oct 2026
- Documentation
- Developer documentation covers installation, company data, custom fields, web and mobile widgets, SSO, advanced options, changelog widgets, security, and a large API reference.checked 19 Oct 2026
- Feedback analysis
- Canny groups feedback by product area and connects requests to revenue impact so teams can evaluate commercial importance.checked 19 Oct 2026
- Feedback controls
- Official features include board privacy, vote-on-behalf, internal and pinned comments, custom branding, Markdown, tags, categories, user segmentation, and MRR-impact sorting.checked 19 Oct 2026
- Feedback portal
- The customer-facing portal lets users submit, comment on, and vote for requests, with requests tied to the relevant person and account.checked 19 Oct 2026
- Hosting and encryption
- Canny says it hosts applications on AWS, stores data using MongoDB Atlas, continuously backs up data, and uses HTTPS with RSA 2048 bit keys.checked 4 Oct 2026
- Hosting security
- Canny hosts applications on AWS, stores data in MongoDB Atlas, continuously backs up data, restricts machine access to engineers, and requires HTTPS with RSA-2048 encryption.checked 19 Oct 2026
- Integrations
- Listed integrations include Intercom, Zendesk, Asana, ClickUp, Discord, Segment, Slack, HubSpot, Jira, Linear, Microsoft Teams, OIDC, Okta, OneLogin, Salesforce, Google Analytics, and Zapier.checked 19 Oct 2026
- Limit: cancellation complaint
- A Trustpilot reviewer alleged that cancelling required contacting support and described the process as difficult.checked 19 Oct 2026
- Limit: customization and filtering
- G2's review summary identifies limited customization and filtering as recurring weaknesses, along with missing features and integration difficulties.checked 19 Oct 2026
- Limit: missing functionality
- A Trustpilot reviewer said the straightforward public-roadmap interface lacked important desired functions.checked 19 Oct 2026
- Limit: pricing for large user bases
- Capterra reviews include complaints that tracked-user pricing is costly for businesses with many free or trial users and that Pro limits can feel restrictive.checked 19 Oct 2026
- Praise: centralization and transparency
- GetApp reviewers commonly value centralized feedback, prioritization, collaboration, integrations, and keeping customers informed about product updates.checked 19 Oct 2026
- Praise: usability and support
- G2 reviewers repeatedly praise ease of use, feedback management, integrations, and responsive customer support.checked 19 Oct 2026
The company
- Founded
- Canny says it launched in 2017 as feature-voting boards and remains led by co-founders Sarah Hum and Andrew Rasmussen.checked 19 Oct 2026
- Ownership
- Canny describes itself as privately held, bootstrapped, profitable, and incorporated in the United States.checked 19 Oct 2026
Where it runs
- Microsoft Teams app
- The Microsoft app sends notifications for new posts, comments, votes, vote milestones, status changes, and changelog entries, and requires a paid Canny account with a 14-day trial.checked 19 Oct 2026
Money
- Plan limits
- The Free plan includes 25 tracked users, Pro starts at 100+ tracked users, and Business starts at 5,000+ tracked users.checked 4 Oct 2026
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