NPS Surveys by SalesHub
NPS Surveys by SalesHub automates NPS, CSAT, and CES surveys from Salesforce events and maps responses to Salesforce records.
What NPS Surveys by SalesHub is
NPS Surveys by SalesHub automates NPS, CSAT, and CES surveys from Salesforce events and maps responses to Salesforce records. It is described as built inside Salesforce, without a separate integration or API connection. Teams can trigger surveys when a case closes, an opportunity is won, onboarding is completed, or a custom event occurs. Distribution channels include email, in-app, QR code, web, and social. Responses can launch follow-up actions: scores of 0–6 create Priority 1 cases, while scores of 9–10 prompt email review requests. Analytics include natural-language theme clustering, predictive churn scoring, and real-time Salesforce dashboards with filters such as account, industry, product, and region. Surveys can be deployed in any language, with respondent locale detected automatically. The vendor says responses, scores, and analytics remain inside the Salesforce org. CX Lite costs $3,500 per org per year; CX Pro costs $12,000 per org per year. A free 30-day trial is offered through AppExchange without a credit card. The app supports Salesforce for iOS and Android and installs as a managed package.
Good
- Supports NPS, CSAT, and CES surveys.
- Five distribution channels are listed.
- Scores can trigger Salesforce follow-up actions.
- Offers real-time Salesforce dashboards.
- 30-day trial requires no credit card.
Watch out
- No free plan is listed.
- CX Lite costs $3,500 per org per year.
- CX Pro costs $12,000 per org per year.
Who it suits
It suits Salesforce teams that want to automate customer feedback and route results into follow-up workflows. CX Lite is described for mid-market teams starting with NPS on Salesforce; CX Pro is aimed at enterprise CX teams needing AI, all channels, and advanced automation.
Verdict
This product ties survey triggers, response actions, and analytics to Salesforce records. Compare the plan limits and support terms with your team's needs before choosing a tier.
Plans and prices
From NPS Surveys by SalesHub's own pricing page, checked 7 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| CX Lite | $3,500 a year | Up to 10,000 surveys/year · NPS + CSAT · Email + QR · Standard support (24hr SLA) · $3,500 /org/year |
| CX Pro | $12,000 a year | Unlimited surveys · All 5 channels · AI sentiment analysis · Priority support (4hr SLA) · Dedicated CSM · $12,000 /org/year |
| Enterprise / Government | Priced on request | Defense, Federal, and large enterprise · Volume discounts · Dedicated infrastructure available · Custom pricing |
The facts
Each one read from NPS Surveys by SalesHub's own pages, with the date it was checked.
What it does
- Analytics
- Features include NLP theme clustering, predictive churn scoring, and real-time Salesforce dashboards filterable by account, industry, product, region, or custom dimension.checked 7 Oct 2026
- Channels
- The product lists email, in-app, QR code, web, and social as its five distribution channels.checked 7 Oct 2026
- Data handling
- The vendor says survey responses, scores, and analytics stay inside the Salesforce org, with no third-party servers or data transfer.checked 7 Oct 2026
- Intended users
- The vendor describes CX Lite as suited to mid-market teams starting with NPS on Salesforce and CX Pro for enterprise CX teams needing AI, all channels, and advanced automation.checked 7 Oct 2026
- Languages
- The vendor says surveys can be deployed in any language and respondent locale can be detected automatically.checked 7 Oct 2026
- Native Salesforce
- The vendor describes the product as built inside Salesforce, with no integrations or API connection required.checked 7 Oct 2026
- Purpose
- The product automates NPS, CSAT, and CES surveys from Salesforce events and maps responses to Salesforce records.checked 7 Oct 2026
- Response actions
- Detractor scores of 0–6 automatically create Priority 1 cases, while promoter scores of 9–10 receive review requests by email.checked 7 Oct 2026
- Salesforce mobile
- The AppExchange listing says the app supports Salesforce for iOS and Android and installs as a managed package.checked 7 Oct 2026
- Security review
- The vendor states on its homepage that the product is AppExchange Security Reviewed.checked 7 Oct 2026
- Support
- CX Lite includes standard support with a 24-hour SLA; CX Pro includes priority support with a 4-hour SLA and a dedicated CSM.checked 7 Oct 2026
- Survey triggers
- Surveys can trigger from Salesforce events such as Case Closed, Opportunity Won, onboarding completion, or a custom trigger.checked 7 Oct 2026
- Survey types
- The platform supports NPS, CSAT, and CES surveys.checked 7 Oct 2026
Money
- Trial
- The vendor offers a free 30-day trial without a credit card through AppExchange.checked 7 Oct 2026
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