Retently
Retently collects customer feedback and measures NPS, CSAT and CES, then routes results to teams for follow-up.
What Retently is
Retently collects customer feedback and measures NPS, CSAT and CES, then routes results to teams for follow-up. Surveys can go out by email, SMS or link, appear in a web app or on a web page, use a feedback button, or run on a tablet kiosk. Retently groups written responses into topics, and B2B teams can view scores by account. Its AI features include feedback classification and topic analytics; an AI CX agent is described as finding issues and recommending actions across surveys, reviews and tickets.
Teams can trigger surveys from customer events and send alerts or feedback to connected tools. Integrations include Shopify, Klaviyo, HubSpot, Salesforce, Intercom, Zendesk, Gorgias, Slack, Microsoft Teams and Segment. A REST API, webhooks and an MCP server support workflows such as querying scores, searching feedback and sending surveys. The platform is available on web and through its API. Ecommerce Basic costs $99 a month; Ecommerce Pro costs $299 a month. Both are billed monthly. A 14-day trial is available, but there is no free plan.
Good
- Supports NPS, CSAT and CES measurement.
- Offers surveys across email, SMS, web and kiosks.
- Groups written feedback into topics.
- Provides REST API, webhooks and an MCP server.
Watch out
- No free plan is available.
- Ecommerce Basic has no API access.
- Basic support is limited to knowledge base and email.
Who it suits
Retently identifies ecommerce, B2B SaaS, financial services and property management teams among its customer groups. It suits teams that want to collect survey feedback and route results into connected tools.
Verdict
Retently combines multi-channel surveys, feedback analysis and integrations for teams acting on customer responses. Its entry plan costs $99 a month, and API access is not included in Ecommerce Basic.
Plans and prices
From Retently's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Ecommerce Basic | $99 a month | 2,500 surveys · 10 campaigns · 3 seats · no API · knowledge-base and email support · per month |
| Ecommerce Pro | $299 a month | 20,000 surveys · 10 campaigns · 10 seats · API · Zoom and live-chat support · MCP server · per month |
| Enterprise | Priced on request | Salesforce two-way integration · custom integrations · SAML 2.0 SSO · 2FA enforcement · role-based access · EU/US/AU data residency · yearly custom contract |
The facts
Each one read from Retently's own pages, with the date it was checked.
What it does
- AI features
- The platform describes AI-powered feedback classification and topic analytics, and says its AI CX agent finds issues and recommends actions across surveys, reviews and tickets.checked 8 Oct 2026
- AI insights
- Its AI features classify feedback, analyze sentiment and topics, and identify drivers of customer experience.checked 15 Oct 2026
- API
- The public REST API is version 2, uses X-Api-Key authentication, supports read and write keys, and has a 150-request-per-minute rate limit.checked 15 Oct 2026
- API and MCP
- Retently offers a REST API and webhooks for surveys and feedback, plus an MCP server that AI clients can use to query scores, search feedback and send surveys.checked 8 Oct 2026
- API coverage
- API endpoints cover customers, companies, feedback, reports, scores, campaigns, trends, templates, outbox records and suppressions.checked 15 Oct 2026
- Automated actions
- Automations can route feedback, trigger follow-ups and alert teams based on sentiment or urgency.checked 15 Oct 2026
- Automation
- The platform can trigger surveys from customer events and send alerts or feedback to connected tools for follow-up.checked 8 Oct 2026
- Compliance and hosting
- Retently cites GDPR practices, AWS certifications for EU workloads, Hetzner ISO 27001 data centers, and enterprise hosting choices in Germany, the United States or Australia.checked 15 Oct 2026
- Documentation depth
- The API reference documents authentication, permissions, request parameters, examples, responses and deprecated endpoints; the MCP guide includes setup, scopes, tools and troubleshooting.checked 15 Oct 2026
- Feedback analysis
- Retently groups written feedback into topics, and B2B teams can view scores rolled up by account.checked 8 Oct 2026
- Feedback topics
- Retently groups written responses into topics and provides account-level score rollups for B2B teams.checked 15 Oct 2026
- Integrations
- Listed integrations include Shopify, Klaviyo, Gorgias, HubSpot, Salesforce, Intercom, Zendesk, Pipedrive, Slack, Segment and Zapier.checked 15 Oct 2026
- Legal entity
- The California privacy notice identifies Remsys, Inc. as the company operating the Retently platform.checked 15 Oct 2026
- License
- Retently is proprietary software: its terms state that the service, original content, features and functionality remain Retently property; no open-source license is published.checked 15 Oct 2026
- Limit: campaign cap
- A Capterra reviewer complains that the Basic plan's 10-campaign limit is restrictive.checked 15 Oct 2026
- Limit: integrations and SMS
- G2 reviewers report that some CRM connections require Zapier and request native SMS surveying.checked 15 Oct 2026
- Limit: missing dashboard widget
- A G2 reviewer wanted an embeddable live NPS widget and said Retently did not provide one.checked 15 Oct 2026
The company
- Company history
- Retently says it was founded in 2015 and has remained independent and self-funded.checked 8 Oct 2026
- Company ownership
- Retently says it has been self-funded, independent and without investors or private-equity owners since 2015.checked 15 Oct 2026
- Company size
- The company describes a remote team of 14 people and more than 1,000 customer brands sending about 10 million surveys monthly.checked 15 Oct 2026
- Founded
- 2016checked 28 Sep 2026
- Headquarters
- Chisinau, Moldova, and Austin, Texas, United Stateschecked 28 Sep 2026
Money
- Developer plan
- A no-expiration developer plan provides limited credits, full API access, all survey types, webhooks, documentation access and community support after application review.checked 15 Oct 2026
- Independent complaint: trial access
- A G2 reviewer says multiple trial attempts led Retently to deny service despite willingness to buy, leaving three weeks of evaluation wasted.checked 15 Oct 2026
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