18.1
LoyaltyLion is a loyalty platform for ecommerce brands that want to encourage repeat purchases and build customer relationships.
Free planAndroidiOSWeb
Best Customer Retention Software in 2026
Customer retention software helps teams reduce churn, guide customer journeys and manage loyalty work. The category covers tools with web, API, iOS and Android access, plus options for automation and retention analysis. Compare free plans, trials and starting prices with journey channels, workflow automation and contact limits. If phone access matters, check whether the product has an Android app and what tasks it…
27.5
Free planWebAPI
37.5
Yotpo Loyalty & Referrals helps ecommerce brands create rewards programs intended to encourage retention, revenue and repeat engagement.
Free planWebAPI
- 4
Braze
AndroidiOSWebAPI7.0 - 5
Klaviyo
Klaviyo is a web marketing platform for communicating with customers across email, SMS, RCS, mobile push, WhatsApp, and social marketing.
Free planWeb7.0Free plan - 6
Retently
Retently collects customer feedback and measures NPS, CSAT and CES, then routes results to teams for follow-up.
WebAPI7.0From $99 a month - 7
Gainsight Customer Communities
Gainsight Customer Communities gives customers a shared place to ask questions, exchange answers, learn, and share knowledge.
WebAPI6.9From $1,000 a year - 8
Insider One
Insider One is a paid customer engagement platform for marketing teams, with web, Android, iOS, and API platforms listed.
AndroidiOSWebAPI6.8 - 9
Kangaroo Rewards
Kangaroo Rewards gives businesses tools for customer loyalty and engagement, including points, redemptions, membership tiers, and marketing campaigns.
AndroidiOSWebAPI6.8From $79 a month - 10
Smile.io
Free planWebAPI6.8From $15 a month - 11
Customer.io
AndroidiOSWeb6.7From $100 a month - 12
Bloomreach Engagement
WebAPI6.6 - 13
Optimove
Optimove is a customer experience platform for consumer brands that brings customer data, AI decisioning, multichannel campaigns, personalization,…
AndroidiOSWebAPI6.5 - 14
AskNicely
AskNicely is an AI-powered customer experience platform for multi-location service businesses.
AndroidiOSWebAPI6.4 - 15
Churnkey
Churnkey provides subscription retention tools for managing cancellation churn and recovering failed payments.
WebAPI6.4From $250 a month - 16
Iterable
AndroidiOSWebAPI6.4 - 17
Vitally
Vitally is an AI-powered Customer Success workspace that brings customer data, teams, and customers into one platform.
WebAPI6.0 - 18
ClientSuccess
ClientSuccess is a web-based customer success platform for managing relationships, reducing churn and growing customer revenue.
Web5.7 - 19
Planhat
WebAPI5.7 - 20
Antavo
Antavo is an AI loyalty and incentives platform that brings loyalty programs, promotions, and agentic AI together.
WebAPI5.6 - 21
Talon.One
WebAPI5.5 - 224.6
Choosing well
Compare plans and trials
Check whether a free plan is available and whether a time-limited trial is offered. Paid pricing may be shown as a starting monthly rate or provided on request.
Match the plan to your budget before comparing retention features.
Check journey channels
Review the channels used to reach customers, such as web, API, iOS or Android touchpoints. Confirm that the channel you need is supported on your chosen plan.
For phone work, verify Android availability and whether the app can handle the tasks your team needs.
Review workflows and contacts
Compare the automation workflows available for retention journeys. Contact limits can affect which plan fits your customer base.
Look for clear limits and workflow details in the product information before choosing.
Look at churn and loyalty tools
Check whether the product includes churn prediction, loyalty or rewards features, and retention analytics. These capabilities address different parts of a retention program.
Choose the combination that matches the signals and customer actions you plan to manage.
Questions people ask
Do these tools have Android apps?
Android is a listed platform for this category, but support varies by product. Check the product page for an Android app and its available functions.
Can I find a free plan?
Yes. A free plan is offered by tools in this category, while other products use paid plans or trials.
Are free trials available?
Yes. A free trial is offered by tools in this category. Trial length and terms depend on the product.
What pricing details should I compare?
Compare free-plan access, trial terms, paid starting prices and whether pricing is supplied on request.
Which retention features can I compare?
The comparison covers journey channels, automation workflows, contact limits, churn prediction, loyalty or rewards, and retention analytics.