Churn Buster
The facts below are what the maker publishes about Churn Buster, checked and dated. Our editors have not written about it yet.
Plans and prices
From Churn Buster's own pricing page, checked 20 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Measure | Free | measurement analytics · Churn Buster MCP · available to every account |
| Dunning Only | $269 a month | failed-payment recovery · email/SMS campaigns · analytics · setup and account reviews · starting price; flat fee set by MRR tier |
| Dunning or Cancel Flows | $269 a month | One product · month-to-month · no contract · Starting price; flat monthly fee based on MRR tier |
| Cancel Flows Only | $269 a month | cancellation save flows · reason collection · offers and testing · analytics · starting price; flat fee set by MRR tier |
| Dunning & Cancel Flows | $430 a month | Both products · month-to-month · no contract · Starting price; flat monthly fee based on MRR tier |
| Complete Retention Solution | $430 a month | Dunning · Cancel Flows · analytics · setup and account reviews · starting price; flat fee set by MRR tier |
| Advisory | $2,500, paid once | 60-day retention measurement · benchmark report · one-hour review call · one-time fee based on MRR |
The facts
Each one read from Churn Buster's own pages, with the date it was checked.
What it does
- API documentation
- The API documentation covers authentication, payment and cancellation endpoints, customer records, annual-renewal emails and outbound webhooks.checked 20 Oct 2026
- Cancel Flows
- Cancel Flows asks the cancellation reason and presents offers such as pause, skip, discount or plan change.checked 20 Oct 2026
- Cancel testing
- The cancel-flow editor supports reason-matched offers, Smart Offers and A/B testing.checked 20 Oct 2026
- Card update pages
- Stripe and Braintree customers can use no-login card-update pages supporting 3-D Secure.checked 20 Oct 2026
- Compliance
- Churn Buster states that it files PCI SAQ-A annually and offers CAIQ, VSAQ, GDPR SCC-based DPA and CCPA service-provider commitments.checked 20 Oct 2026
- Custom API
- Unsupported platforms can connect by sending charge-failed, charge-succeeded, subscription-cancelled and payment-method-updated events.checked 20 Oct 2026
- Data retention
- Event data is retained for 90 days and customer data is deleted after termination subject to a 24-hour deletion delay.checked 20 Oct 2026
- Documentation and support
- Paid onboarding takes about an hour and includes campaign tuning and account reviews; support is offered by email, chat and video calls.checked 20 Oct 2026
- Dunning
- Its dunning service coordinates payment retries with branded email and SMS asking customers to update their cards.checked 8 Oct 2026
- Dunning messaging
- Recovery campaigns send branded email from a dedicated pool, then SMS and team alerts, using the merchant's domain.checked 20 Oct 2026
- Dunning retries
- Its dunning product tunes payment retries using recency, frequency, duration and decline behavior.checked 20 Oct 2026
- Features
- Cancel Flows includes Smart Offers, A/B testing, segmentation, Sentiment AI, and an optional one-click cancellation path.checked 8 Oct 2026
- Integrations
- Documented integrations include Stripe, Braintree, Recharge, Loop, Skio, Stay.ai, Ordergroove, Smartrr, Seal, Rivo, Awtomic, Inveterate, Checkout Champ, Subbly, Conjured, Orb, Prive/Recurly and Shopify through a custom app.checked 20 Oct 2026
- Legal name
- Crunchbase identifies the legal entity as Churn Buster, LLC and lists it as active and privately held.checked 20 Oct 2026
- Licence
- The API is licensed non-exclusively for a limited term under the service agreement, indicating proprietary hosted software rather than open-source software.checked 20 Oct 2026
- Limit: independent comparison
- 1Capture's 2025 comparison reports concerns about longer custom-integration setup, limited recovery-email customization, rising cost with recovery volume and a desire for deeper analytics.checked 20 Oct 2026
- Limit: integration dependency
- Terms state integrations may fail or be discontinued when a third-party provider changes or withdraws its API.checked 20 Oct 2026
- Limit: Software Advice backend
- The same reviewer said backend functionality was limited and changes required contacting support.checked 20 Oct 2026
The company
- Company history
- Andrew Culver founded Churn Buster in 2013, and Matt Goldman, Ken Johnson and Joelle Goldman acquired it in 2015.checked 20 Oct 2026
- Company size
- LinkedIn lists Churn Buster as a privately held software company with 11–50 employees.checked 20 Oct 2026
- Founded
- 2013checked 23 Sep 2026
- Funding and ownership
- The company says it is founder-owned with no investors; Crunchbase lists no disclosed funding amount.checked 20 Oct 2026
- Headquarters
- San Diego, California, United Stateschecked 23 Sep 2026
Money
- Limit: G2 price and customization
- G2 reviewers complain that the service is expensive and that custom email copy may require manual testing or discussion about paying for it.checked 20 Oct 2026
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