AskNicely
AskNicely is an AI-powered customer experience platform for multi-location service businesses.
What AskNicely is
AskNicely is an AI-powered customer experience platform for multi-location service businesses. It gathers customer feedback through email, SMS, and surveys embedded in websites, mobile apps, or in-store kiosks, then helps teams turn responses into action. Survey builders support NPS, CSAT, and five-star formats, with templates, branching logic, and custom branding. Real-time dashboards and workflows can route responses, assign staff tasks, or escalate issues based on set criteria. NiceAI analyzes feedback and reviews; Ask NiceAI accepts questions in plain language, and NiceAI Agents can monitor data, take rule-based actions, and create reports. Listed integrations include Salesforce, Microsoft Teams, HubSpot, and an API. AskNicely says it is SOC 2 compliant, hosts on AWS across multiple regions, and isolates tenant data. Pricing is on request, with no free plan or trial. Plans are primarily annual, start at 500 responses yearly, and scale with response volume; overages are billed. Hosting can be selected in Oregon, Sydney, or Frankfurt, with other regions possibly available on request.
Good
- Collects feedback by email, SMS, and embedded surveys
- Supports NPS, CSAT, and five-star surveys
- Dashboards and workflows can assign or escalate responses
- Includes chat and email support on all plans
Watch out
- No free plan or free trial
- Pricing is available on request
- Plans start at 500 feedback responses yearly
- Response overages are billed
Who it suits
AskNicely suits multi-location service businesses seeking to gather customer sentiment and coordinate follow-up across teams. Its maker says it supports businesses with 5 to 5,000 or more locations.
Verdict
AskNicely combines feedback collection, analytics, and follow-up workflows for multi-location businesses. Consider the annual commitment, response-volume limits, and on-request pricing when assessing fit.
Plans and prices
From AskNicely's own pricing page, checked 8 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Grow | Priced on request | Unlimited users · From 500 responses; price scales with response volume · Adds AI insight reports, Slack and Microsoft Teams integrations, review requests, and more |
| Learn | Priced on request | Unlimited users · From 500 responses; price scales with response volume · Optional NiceAI add-on |
| Transform | Priced on request | Unlimited users · From 500 responses; price scales with response volume · Adds in-app and white-label surveys, unlimited API data extraction, team huddles, and frontline coaching |
The facts
Each one read from AskNicely's own pages, with the date it was checked.
What it does
- AI
- NiceAI analyzes feedback and reviews, while Ask NiceAI supports plain-language questions and NiceAI Agents can monitor data, take rule-based actions, and create reports.checked 8 Oct 2026
- API access
- Yeschecked 20 Sep 2026
- Custom branding
- Yeschecked 20 Sep 2026
- Data residency
- AskNicely says customers can choose hosting in Oregon, Sydney, or Frankfurt, with other regions possibly available on request.checked 8 Oct 2026
- Feedback management
- The platform provides real-time feedback dashboards and workflows that can send responses, create staff tasks, or escalate issues based on criteria.checked 8 Oct 2026
- Integrations
- The integration directory lists connections including Salesforce, Microsoft Teams, HubSpot, and an API integration.checked 8 Oct 2026
- Limits
- Plans start at 500 feedback responses per year, pricing scales with response volume, and response overages are billed.checked 8 Oct 2026
- Logic branching
- Yeschecked 20 Sep 2026
- Product
- AskNicely is an AI-powered customer experience platform for multi-location businesses that captures customer sentiment and turns it into recommended actions.checked 8 Oct 2026
- Response analytics
- Yeschecked 20 Sep 2026
- Security
- AskNicely states it is SOC 2 compliant, uses AWS hosting across multiple regions, and isolates tenant data.checked 8 Oct 2026
- Support
- All plans include chat and email support; plans exceeding $9,600 per year include a named Customer Success Manager and access to an Activation Team.checked 8 Oct 2026
- Survey builder
- Users can create NPS, CSAT, and five-star surveys with templates, branching logic, and custom branding.checked 8 Oct 2026
- Surveys
- It collects feedback through email, SMS, and embedded surveys on websites, mobile apps, or in-store kiosks.checked 8 Oct 2026
- Who it serves
- AskNicely describes its platform as built for multi-location service businesses and says it supports businesses with 5 to 5,000 or more locations.checked 8 Oct 2026
Money
- Contract and trial
- Plans are primarily offered annually, and AskNicely says it does not offer a free trial but provides personalized demos.checked 8 Oct 2026
- Free plan
- Nochecked 20 Sep 2026
The company
- Founded
- 2014checked 28 Sep 2026
