Best Voice of Customer Software in 2026
Updated
In short: Qualtrics is ranked #1 of 28 as of 4 October 2026, ahead of Alchemer and QuestionPro. The best-ranked option with a free plan is Alchemer. The lowest first paid tier on this page is Qwary at $16.58/mo.
Voice of customer software helps teams collect and interpret feedback from customers. This ranking compares Feedback sources, Sentiment analysis, AI insight summaries, and Closed-loop workflows, with API access and Response limit also part of the picture. Hello Customer, Qualtrics, and Qwary lead the entries, followed by Alida and Chattermill. Check Free plan and Paid from as you compare options. Think about where you need to gather responses, how your team wants to make sense of them, and whether you need a defined process for following up on what customers say.
28 voice of customer software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
28ranked
3free plans on this page
$16.58/molowest paid tier
4 Oct 2026last checked
#1 Qualtrics Top pick · 6.8 Free plan · $420/mo
#2 Alchemer Runner-up · 6.7 Free plan · Free
#3 QuestionPro Also great · 6.6 Free plan · $83/mo- Free plan api
- Free plan
- Yes
- Paid from
- 420 /mo
RecognisedDocumentedFree planPlatforms$420/mofirst paid tier About QualtricsVisit site - Free plan api
- Free plan
- Yes
RecognisedDocumentedFree planPlatforms - Free plan api
- Free plan
- Yes
RecognisedDocumentedFree planPlatforms$83/mofirst paid tier About QuestionProVisit site - Free trial AndroidapiiOSWeb
- Free plan
- Yes
- Paid from
- 199 /mo
- Feedback sources
- In-product, website, email, link, mobile, video, audio
- Sentiment analysis
- Yes
- Closed-loop workflows
- Yes
RecognisedDocumentedFree planPlatforms$16.58/mofirst paid tier About QwaryVisit site - AndroidapiiOSWeb
- Feedback sources
- Surveys, digital intercepts, discussion forums, video interviews and focus groups, usability testing; email, in-app and web intercept channels
- Sentiment analysis
- Yes
- AI insight summaries
- Yes
- Closed-loop workflows
- Yes
RecognisedDocumentedFree planPlatforms - Free trial AndroidapiiOSWeb
- Free plan
- No
- Feedback sources
- Email, SMS, QR code, web pop-ups, embedded surveys, Feedbackly Terminal; also in-app, Slack, social media, iPads and tablets
- Sentiment analysis
- Yes
- Closed-loop workflows
- Yes
RecognisedDocumentedFree planPlatforms€16.58/mofirst paid tier About FeedbacklyVisit site - AndroidapiiOSWeb
- Free plan
- No
- Feedback sources
- Surveys, public reviews, support tickets, live chats, emails, call transcripts, in-app feedback
- Sentiment analysis
- Yes
- AI insight summaries
- Yes
- Closed-loop workflows
- Yes
RecognisedDocumentedFree planPlatforms - apiWeb
- Free plan
- No
- Feedback sources
- Surveys, in-app prompts, AI-led interviews, email, Slack, WhatsApp, mobile app
- Sentiment analysis
- Yes
- AI insight summaries
- Yes
- Closed-loop workflows
- Yes
RecognisedDocumentedFree planPlatforms - apiWeb
- Free plan
- No
- Feedback sources
- Surveys, support complaints and tickets, calls, chats, emails, online reviews, app store reviews, social media, community chat, and uploaded or warehouse data
- Sentiment analysis
- Yes
- AI insight summaries
- Yes
- Closed-loop workflows
- Yes
RecognisedDocumentedFree planPlatforms$2083.33/mofirst paid tier About ThematicVisit site - AndroidiOSWeb
- Feedback sources
- Surveys; email; SMS; website; call center; calls; chats; email threads; social media; ratings and reviews
- Sentiment analysis
- Yes
- AI insight summaries
- Yes
- Closed-loop workflows
- Yes
RecognisedDocumentedFree planPlatforms - Web
- Free plan
- Yes
- Paid from
- 49 /mo
- Feedback sources
- Surveys, interviews, polls, forms, user tests, voice responses, shareable links, email, website embeds, pop-ups, QR codes
- Sentiment analysis
- Yes
- AI insight summaries
- Yes
RecognisedDocumentedFree planPlatforms - api
- Free plan
- No
RecognisedDocumentedFree planPlatforms - Web
- Free plan
- No
- Feedback sources
- Support workflows and surveys; video, audio, screen recordings, images, and text submissions
- Sentiment analysis
- Yes
- AI insight summaries
- Yes
- Closed-loop workflows
- Yes
RecognisedDocumentedFree planPlatforms - Web
- Free plan
- No
- Paid from
- 550 /mo
- Feedback sources
- Surveys, public reviews, support tickets, CSV uploads, and connected feedback platforms
- Sentiment analysis
- Yes
- AI insight summaries
- Yes
RecognisedDocumentedFree planPlatforms - Web
- Feedback sources
- Surveys; voice and speech interactions; text-based digital interactions; website and mobile-app behavior; contact-center and other customer touchpoints
- Sentiment analysis
- Yes
- Closed-loop workflows
- Yes
RecognisedDocumentedFree planPlatforms - Web
- Free plan
- No
- Feedback sources
- Call recordings, support tickets, Slack, CRM, surveys, emails, CSVs, documents, public feedback boards, and connected integrations
- Sentiment analysis
- Yes
- AI insight summaries
- Yes
- Closed-loop workflows
- Yes
RecognisedDocumentedFree planPlatforms - Web
- Sentiment analysis
- Yes
RecognisedDocumentedFree planPlatforms - Web
- Free plan
- No
- Paid from
- 1,060 /mo
- Feedback sources
- Surveys, support conversations, reviews, social media, calls, chat, email, CRM data
- Sentiment analysis
- Yes
- AI insight summaries
- Yes
RecognisedDocumentedFree planPlatforms - api
- Free plan
- No
- Feedback sources
- Surveys, online reviews, social media comments, customer conversations, email, WhatsApp, Slack, Teams, Outlook
- Sentiment analysis
- Yes
- AI insight summaries
- Yes
RecognisedDocumentedFree planPlatforms - Web
- Sentiment analysis
- Yes
RecognisedDocumentedFree planPlatforms - WebRecognisedDocumentedFree planPlatforms
- Web
- Free plan
- No
- Feedback sources
- Email, SMS, link surveys, WhatsApp, two-way SMS, mobile apps, web widgets, digital and physical QR codes, push notifications, kiosks, CATI, Google Play, Apple App Store, Glassdoor, Trustpilot, Google Maps Reviews, Şikayetvar
- Sentiment analysis
- Yes
- Closed-loop workflows
- Yes
RecognisedDocumentedFree planPlatforms - Web
- Free plan
- No
- Feedback sources
- Online reviews, in-store QR feedback, and staff feedback
- Sentiment analysis
- Yes
RecognisedDocumentedFree planPlatforms -
- Sentiment analysis
- Yes
RecognisedDocumentedFree planPlatforms - Web
- Free plan
- No
- Feedback sources
- Support tickets and chats, surveys, app and review sites, social posts, call transcripts, and uploaded data
- Sentiment analysis
- Yes
RecognisedDocumentedFree planPlatforms
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which voice of customer software is ranked first on Everything Xiaomi?
Qualtrics is ranked #1 of 28 with a score of 6.8. Alchemer is second and QuestionPro third.
How many of these have a free plan?
3 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Qwary has the lowest first paid tier we found: $16.58/mo.
How is this list ranked?
Ranked on what each maker publishes: documentation depth, a free tier and the platforms it runs on. Paid placements never change a rank.
More in Analytics & Data
All analytics & data listsWeb analytics tools 141Statistical Analysis Software 106Business Intelligence Tools 92Database Software 74Heatmap and session replay tools 63GIS Software 62Customer Data Platforms 54A/B Testing Tools 50Marketing Analytics Software 49Ecommerce Analytics Software 43Product Analytics Tools 42Interactive Map Software 41