18.2
Alchemer is a feedback and survey platform for collecting input across surveys, reviews, social media, listings, websites, and apps, then connecting…
Free planAndroidiOSWeb
Best Voice of Customer Software in 2026
If you need to understand customer feedback and turn it into follow-up, compare how these tools handle the whole process. Feedback sources show where responses can come from; sentiment analysis and AI insight summaries address how teams can make sense of them. Closed-loop workflows are another point to weigh if feedback needs a defined path back to customers or internal teams. Check API access and response limits…
27.5
Qwary is a customer feedback and digital experience platform that brings surveys, response analysis, and experience signals together.
AndroidiOSWeb
37.3
Pisano is an experience management platform for Voice of Customer and Voice of Employee programs.
AndroidiOSWeb
- 4
Qualtrics
Qualtrics is an experience-management platform that combines experience data with human context to support decisions and outcomes.
Free planAPI7.3From $420 a month - 5
Feedbackly
Feedbackly is a customer experience platform for midsize and enterprise companies that want to collect and analyze feedback across customer touchpoints.
AndroidiOSWebAPI7.2 - 6
Alida
Alida is a customer experience and insights platform that gathers customer feedback and employee voice data through research communities.
AndroidiOSWebAPI6.9 - 7
QuestionPro
Free planAPI6.6From $83 a month - 8
AskNicely
AskNicely is an AI-powered customer experience platform for multi-location service businesses.
AndroidiOSWebAPI6.4 - 9
Keatext
Keatext is a web-based text analytics platform for organizations that want to interpret customer feedback and identify areas to improve customer experience.
Web6.4From $550 a month - 10
Verint Voice of the Customer
Verint Voice of the Customer gathers customer feedback across channels and turns it into insights and follow-up actions intended to improve customer experience.
AndroidiOSWeb6.4 - 11
Medallia
AndroidiOSWebAPI6.3 - 12
BuildBetter
BuildBetter connects customer conversations and company context to help teams turn feedback into work across product, sales, success, support, and engineering.
iOSWebAPImacOS6.2From $7.99 a month - 13
TheySaid
TheySaid is a web platform for gathering feedback from customers, users, or employees through user tests, interviews, forms, surveys, polls, and pulses.
Free planWeb6.2Free plan - 14
Unwrap
Unwrap is a paid customer intelligence platform for analyzing feedback and surfacing insights.
WebAPI6.2From $24,000 a year - 15
Kapiche
Kapiche is a paid web and API platform that analyzes customer conversations and feedback to produce customer intelligence.
WebAPI6.1From $2 a month - 166.1From $25,000 a year
- 17
Hello Customer
Hello Customer is a European Voice of Customer platform that gathers feedback, identifies satisfaction drivers, and routes actions to responsible teams.
AndroidiOSWebAPI6.0 - 18
Netigate
Netigate is a paid feedback-based experience management platform focused on customer and employee voices.
WebAPI6.0 - 19
Savo
Savo is a paid web platform that conducts AI-led conversations and turns responses into structured, scored insights with supporting evidence.
Web6.0$0.50 usage-based - 20
SentiSum
SentiSum is an AI-native customer experience intelligence platform that unifies conversations and feedback to identify issues, their costs, and possible fixes.
WebAPI6.0From $100,000 a year - 21
5.9 - 22
Hark
Hark is a web-based Voice of Customer platform that adds video and audio to customer communications to help brands learn from feedback.
Web5.9From $1,150 a year - 23
UserVoice
WebAPIExtension5.8 - 24
CustomerGauge
CustomerGauge is a B2B account experience platform that links customer feedback with revenue-related account information.
WebAPI5.6 - 25
Enterpret
Enterpret brings support, sales, product, and market signals into structured customer context for teams and AI.
WebAPI5.5