Feedbackly
Feedbackly is a customer experience platform for midsize and enterprise companies that want to collect and analyze feedback across customer touchpoints.
What Feedbackly is
Feedbackly is a customer experience platform for midsize and enterprise companies that want to collect and analyze feedback across customer touchpoints. Its Emotional Value Index (EVI®) measures customer emotions alongside measures such as NPS and CSAT. Surveys can be distributed online and offline through email, SMS, QR codes, web pop-ups, embedded surveys, in-app channels, Slack, social media, tablets and Feedbackly Terminal. Tools include multilingual surveys, templates, behavioral targeting, automated distribution and question logic. Analytics include real-time results, open-text and root-cause analysis, customer and employee journey analytics, and EVI analytics. Feedbackly provides REST and SOAP connections and says its Salesforce integration can trigger targeted surveys and return feedback to accounts. Plans include 5,000 responses per year on Single, 20,000 on Pro and unlimited on Custom; access to data above a subscription limit is restricted until an upgrade. Single costs €199/mo billed annually, and a 14-day trial is available. There is no free plan.
Good
- Collects feedback across online and offline channels
- Measures emotions with EVI, alongside NPS and CSAT
- Includes multilingual surveys and behavioral targeting
- Provides customer and employee journey analytics
- Offers a 14-day trial
Watch out
- No free plan
- Single includes 5,000 responses per year
- Access to over-limit data is restricted until upgrade
- API access is listed as unavailable
Who it suits
Feedbackly suits midsize and enterprise teams measuring customer feelings across the customer journey. It may also fit teams that need surveys across multiple channels and journey analytics.
Verdict
Feedbackly combines multi-channel survey collection with emotion measures and journey analytics. Consider the response limits and plan costs when choosing a subscription.
Plans and prices
From Feedbackly's own pricing page, checked 23 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Single | €249 a month | 5,000 responses/year · 1 user · billed monthly |
| Pro | €499 a month | 20,000 responses/year · Unlimited users · billed monthly |
| Custom | — | Unlimited responses |
| Single (annual billing) | €199 | 5,000 responses/year · Unlimited touchpoints · 1 user · per month, billed annually |
| Single (monthly) | €249 a month | 5,000 responses/year · Unlimited touchpoints · 1 user · billed monthly |
| Pro (annual billing) | €399 | 20,000 responses/year · Unlimited touchpoints · Unlimited users · per month, billed annually |
| Pro (monthly) | €499 a month | 20,000 responses/year · Unlimited touchpoints · Unlimited users · billed monthly |
| Custom (monthly) | Priced on request | Unlimited responses · Unlimited touchpoints · Unlimited users · billed monthly |
| Custom (annual billing) | Priced on request | Unlimited responses · Unlimited touchpoints · Unlimited users · per month, billed annually |
The facts
Each one read from Feedbackly's own pages, with the date it was checked.
What it does
- Accessibility
- The accessible survey theme is stated to comply with WCAG 2.1.checked 3 Oct 2026
- Analytics
- Analytics include real-time survey results, root-cause and open-text analysis, customer and employee journey analytics, and EVI analytics.checked 3 Oct 2026
- API access
- Nochecked 23 Sep 2026
- Emotional metrics
- The platform measures customer emotions with its Emotional Value Index (EVI®) and supports CX measures including NPS and CSAT.checked 3 Oct 2026
- Integrations
- Feedbackly offers REST API and SOAP API connections, and says its Salesforce integration can trigger targeted surveys and return feedback data to accounts.checked 3 Oct 2026
- Intended customers
- Feedbackly says it helps midsize and enterprise companies measure and manage customer feelings across the customer journey.checked 3 Oct 2026
- Product
- Feedbackly is a customer experience platform for collecting, analyzing, and acting on customer feedback across customer touchpoints.checked 3 Oct 2026
- Responses included
- 5000checked 23 Sep 2026
- Security and privacy
- Feedbackly states that it is GDPR compliant and describes personal-data expiration, deletion tools, audit trails for staff access, and audits of subcontractors.checked 3 Oct 2026
- Support
- Plan support ranges from Help Center and live chat on Single to email support on Pro and phone support plus a personal Customer Success Manager on Custom.checked 3 Oct 2026
- Survey channels
- Surveys can be collected online or offline through SMS, email, QR codes, web popups, embedded surveys, and Feedbackly Terminal.checked 3 Oct 2026
- Survey publishing limit
- The pricing FAQ says users can publish unlimited surveys on any subscription plan, including during the 14-day trial.checked 3 Oct 2026
- Survey tools
- Features include multilingual surveys, ready-made templates, behavioral targeting, automated distribution, and question logic.checked 3 Oct 2026
The company
- Company history
- The company says it was founded in summer 2012 and changed its name from Tapin Feedback to Feedbackly in 2016.checked 3 Oct 2026
- Headquarters
- Helsinki, Finlandchecked 28 Sep 2026
Money
- Free plan
- Nochecked 23 Sep 2026
- Plan response limits
- Single includes 5,000 responses per year, Pro includes 20,000, and Custom includes unlimited responses; data above a subscription limit is recorded but access is restricted until upgrade.checked 3 Oct 2026
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