Verint Voice of the Customer

What Verint Voice of the Customer is

Verint Voice of the Customer gathers customer feedback across channels and turns it into insights and follow-up actions intended to improve customer experience. It captures direct, indirect, and inferred feedback from surveys, speech interactions, text-based digital interactions, and websites. By combining speech, digital behavior, and survey signals, the product aims to identify friction across customer interactions. Its analytics include speech and text analysis, CX intelligence, predictive modeling, and sentiment analysis. Survey Management brings together customer and employee touchpoint data and can trigger workflows based on survey results. The Web & Mobile offering examines digital journeys, detects when customers struggle, and can respond in real time. Genie Bot lets analysts query unstructured data for insights, while Data Insights Bot can generate dashboards from behavioral data. Automated actions can also adjust workflows, provide real-time agent guidance, or change digital journeys. Verint says its Open Platform is designed to integrate with leading CRM systems, CCaaS platforms, and data environments. Its Enterprise CX offering targets organizations combining customer and contact center data for enterprise-wide decisions. Pricing is not published; the product page directs prospective buyers to request a demo or contact sales.