Verint Voice of the Customer
6.4#5 in feedback analytics softwareAndroidiOSWeb
VisitVerint Voice of the Customer vs Zonka Feedback
Zonka Feedback
7.8#1 in customer satisfaction softwareFrom $99 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | Verint Voice of the Customer | Zonka Feedback |
|---|---|---|
| Audience | The Enterprise CX offering is aimed at organizations seeking to combine customer and contact center data for enterprise-wide decisions. | The company describes the product as designed for customer and employee feedback, with use cases for CX, product, support, and frontline teams. |
| Headquarters | Melville, New York, United States | Gurugram, Haryana, India |
| Integrations | Verint Integration Studio lists connectors for Salesforce, Microsoft, Workday and ServiceNow, and says its catalog includes more than 500 connectors across 300 vendors. | Listed integrations include Salesforce, HubSpot, Jira, Front, Freshdesk, Intercom, Help Scout, Pipedrive, ActiveCampaign, Airtable, Webex, Mailchimp, Google Sheets, Slack, Microsoft Teams, Zoom, Zendesk, and others. |
Verint Voice of the Customer plans
- CustomPriced on request
Zonka Feedback plans
- Feedback Management$99 a month
- Feedback Management$199 a month
- Feedback Management$199 a month
- AI Feedback Intelligence$399 a month
- AI Feedback Intelligence$999 a month
- AI Feedback Intelligence$999 a month
Pick Verint Voice of the Customer if…
It is intended for organizations seeking to improve customer experience using feedback and interaction data across customer-facing channels. Enterprise CX is aimed at organizations combining customer and contact center data for broader decisions.
Pick Zonka Feedback if…
Zonka Feedback is intended for customer and employee feedback programs, including CX, product, support, and frontline teams. Its offline survey collection may suit teams gathering responses on iPads or Android tablets without a connection.