17.8
Zonka Feedback collects and analyzes customer and employee feedback, then helps teams act on the resulting insights.
AndroidiOSWeb
Best Feedback Analytics Software in 2026
Feedback analytics software helps organize customer comments and examine sentiment, themes and language across feedback sources. Tools in this category can run on the web, through an API, as mobile apps, self-hosted software or browser extensions. Compare the feedback sources covered, sentiment and theme detection, supported languages, native integrations and export options. If you need phone access, check the…
27.3
Pisano is an experience management platform for Voice of Customer and Voice of Employee programs.
AndroidiOSWeb
37.3
Qualtrics is an experience-management platform that combines experience data with human context to support decisions and outcomes.
Free planAPI
- 4
Keatext
Keatext is a web-based text analytics platform for organizations that want to interpret customer feedback and identify areas to improve customer experience.
Web6.4From $550 a month - 5
Verint Voice of the Customer
Verint Voice of the Customer gathers customer feedback across channels and turns it into insights and follow-up actions intended to improve customer experience.
AndroidiOSWeb6.4 - 6
feedback.tools
WebAPI6.2 - 7
Unwrap
Unwrap is a paid customer intelligence platform for analyzing feedback and surfacing insights.
WebAPI6.2From $24,000 a year - 8
Kapiche
Kapiche is a paid web and API platform that analyzes customer conversations and feedback to produce customer intelligence.
WebAPI6.1From $2 a month - 96.1From $25,000 a year
- 10
SentiSum
SentiSum is an AI-native customer experience intelligence platform that unifies conversations and feedback to identify issues, their costs, and possible fixes.
WebAPI6.0From $100,000 a year - 11
5.9 - 12
Clootrack
Clootrack analyzes customer conversations and first-party feedback to surface experience drivers for organizations.
WebAPISelf-hosted5.8 - 13
UserVoice
WebAPIExtension5.8 - 14
Enterpret
Enterpret brings support, sales, product, and market signals into structured customer context for teams and AI.
WebAPI5.5 - 15
Listen360
Listen360 is a web-based customer experience management platform for multi-location brands, franchises and private equity-backed businesses.
Web5.5 - 16
PXP AI Text Analytics
AndroidiOSWeb5.2 - 174.7
- 18
SmartCX
Web4.6 - 194.6
Choosing well
Check platform access
Listings can cover web, API, iOS, Android, self-hosted software or an extension. Chattermill and Enterpret list web and API access.
Check the product listing for an Android app before choosing a tool for a Xiaomi, Redmi or POCO phone.
Compare plans and trials
A free plan or trial can help you review a tool before paying. Pricing may be listed as a starting monthly or yearly amount, or supplied on request.
Examples include feedback.tools at $35 per month with annual billing and a seven-day trial, Keatext from $550 per month with a 14-day trial, and Clootrack with a free trial.
Match analysis features
Compare sentiment analysis, theme detection and the languages supported. These determine how feedback is interpreted and grouped.
Review the feedback sources a product accepts so its analysis fits the channels you use.
Review integrations and exports
Native integrations can connect a tool with other services without custom work. Data export matters when you need to move findings into another system or keep a separate copy.
Check both capabilities in the listing, since support differs by product.
Questions people ask
Do these tools have Android apps?
Android is one platform represented in this category, but support varies by product. Check the individual listing for an Android app before choosing.
Can I use feedback analytics software on the web?
Web access is one of the platforms used by products in this category. Confirm web support on the listing for the tool you are considering.
Are free plans available?
A free plan is offered by products in this category. Check the plan details and compare them with free-trial terms before signing up.
What analysis features should I compare?
Compare sentiment analysis, theme detection, supported languages and the feedback sources a product handles.
Can I export analyzed feedback?
Data export is a comparison field for this category. Review the individual listing for the export options provided.