Kapiche
Kapiche is a paid web and API platform that analyzes customer conversations and feedback to produce customer intelligence.
What Kapiche is
Kapiche is a paid web and API platform that analyzes customer conversations and feedback to produce customer intelligence. It works with surveys, support conversations, reviews, social media, calls, chat, email, and CRM data, using CSV or XLSX uploads and listed integrations such as Zendesk, Salesforce, Genesys, Five9, Qualtrics, Snowflake, Slack, Tableau, and Microsoft Teams. AI enrichment tags conversations by contact reason, sentiment, escalation risk, and satisfaction signals. Predictive insights identify at-risk customers and emerging issues from conversation patterns to predict churn. AI-powered quality assurance scores conversations against custom frameworks covering empathy, resolution, and compliance. An MCP server lets compatible assistants query feedback, subject to access and permissions. Kapiche says data is encrypted in transit and at rest, with a SOC 2 Type II report available under NDA, and cites HIPAA, PCI, and GDPR capabilities. There is no free plan or trial.
Good
- Analyzes many customer feedback sources
- AI sentiment and reason classification
- Predictive churn and risk insights
- Custom quality-assurance scoring
- API and MCP access
Watch out
- No free plan or free trial
- Bronze plan has stated row, field, and seat limits
- Some security documentation requires an NDA
Who it suits
It suits customer experience and support leaders, executives, and product teams analyzing feedback across multiple channels. API and integration options support organizations bringing together existing customer data.
Verdict
Kapiche combines conversation analysis, predictive signals, quality scoring, and integrations for customer-focused teams. Its paid pricing and plan limits should be reviewed alongside data-access and compliance requirements.
Plans and prices
From Kapiche's own pricing page, checked 7 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Bronze | $2 a month | 50,000 rows per project · 10 fields per project · CX integration · 2 creator seats · 5 explorer seats · unlimited viewer seats |
| Custom | Priced on request | Custom rows and fields per project · custom additional data sources and seats · unlimited viewer seats · Talk to sales |
| Gold | Priced on request | 250,000 rows per project · 30 fields per project · CX integration · 2 additional data sources · 6 creator seats · 15 explorer seats · unlimited viewer seats · Talk to sales |
| Silver | Priced on request | 100,000 rows per project · 20 fields per project · CX integration · 1 additional data source · 4 creator seats · 10 explorer seats · unlimited viewer seats · Talk to sales |
The facts
Each one read from Kapiche's own pages, with the date it was checked.
What it does
- AI assistant connection
- Kapiche offers an MCP server that lets compatible assistants query customer feedback, subject to site access and permissions.checked 7 Oct 2026
- AI enrichment
- Its AI enrichment automatically tags and classifies conversations by reason for contact, sentiment, escalation risk, and satisfaction signals.checked 7 Oct 2026
- Audience
- Kapiche describes its intended users as customer experience and customer support leaders, executives, and product teams.checked 7 Oct 2026
- Compliance
- Kapiche states that it has industry-specific compliance capabilities including HIPAA, PCI, and GDPR.checked 7 Oct 2026
- Data ingestion
- Kapiche supports project data uploaded from CSV or XLSX files as well as data brought in through integrations.checked 7 Oct 2026
- Integrations
- Listed integrations include Zendesk, Salesforce, Genesys, Five9, Qualtrics, Snowflake, Slack, Tableau, and Microsoft Teams.checked 7 Oct 2026
- Predictive insights
- Kapiche says it can identify at-risk customers and emerging issues from conversation patterns to predict churn.checked 7 Oct 2026
- Product
- Kapiche analyzes customer conversations across support, surveys, reviews, social media, and other channels to produce customer intelligence.checked 7 Oct 2026
- Quality assurance
- Kapiche's AI-powered QA scores conversations against custom quality frameworks and analyzes empathy, resolution, and compliance.checked 7 Oct 2026
- Security
- Kapiche says it encrypts data in transit and at rest and holds a SOC 2 Type II report that it provides under NDA on request.checked 7 Oct 2026
- Support
- Kapiche's help centre provides guides for integrations, data uploads, account management, security, and troubleshooting.checked 7 Oct 2026
The company
- Founded
- 2016checked 28 Sep 2026
Money
- Plan limits
- The pricing page lists project row and field limits, creator and explorer seat counts, and unlimited viewer seats for its fixed tiers.checked 7 Oct 2026
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