Pisano
Pisano is an experience management platform for Voice of Customer and Voice of Employee programs.
What Pisano is
Pisano is an experience management platform for Voice of Customer and Voice of Employee programs. Teams can build customized, dynamic surveys in multiple languages, with logic-based triggers, and gather feedback through channels such as email, SMS, WhatsApp, kiosks, QR codes, web widgets, and mobile apps. Its centralized inbox tags, sorts, and assigns incoming feedback in real time, with role-based access for team members. Dashboards can track NPS, CSAT, CES, and sentiment trends. Automation can prioritize feedback, assign tasks, trigger follow-ups, and notify managers about critical issues. Leo, its generative AI assistant, is designed to refine survey questions, surface insight gaps, recommend actions, and automate responses. Integration choices include APIs, post-hooks, database adapters, FTP, and pre-built connectors, with custom solutions also available. Pisano says packages support on-premise or cloud deployment. Pricing is on request, and there is no free plan. Its platforms include Android, iOS, web, API, and self-hosted options.
Good
- Collects feedback from a wide range of channels.
- Dashboards track NPS, CSAT, CES, and sentiment.
- Automation supports follow-ups and critical-issue alerts.
- Supports cloud and on-premise deployment.
- Support, training, guidance, and an account manager are included.
Watch out
- No free plan is available.
- Pricing is provided on request.
- Some integrations may require custom solutions.
Who it suits
Pisano is aimed at modern enterprises running customer or employee feedback programs. Its listed industry solutions span banking, retail, insurance, travel and hospitality, automotive, e-commerce, healthcare, utilities, and education.
Verdict
Pisano brings survey creation, feedback routing, analytics, and follow-up workflows into one experience management platform. It may suit organizations that need broad feedback channels and enterprise-oriented deployment options, but pricing requires an inquiry.
Plans and prices
From Pisano's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Basic | $0.01 a month | listing does not state limits · per user/month |
| Modular packages | Priced on request | Unlimited survey creation and feedback collection · no caps on users, surveys, or dashboard templates · support and training included · additional modules available |
| Pisano platform modular packages | Priced on request | unlimited survey creation and feedback collection · core VoC features included · modular add-ons · support and training included |
The facts
Each one read from Pisano's own pages, with the date it was checked.
What it does
- AI assistant
- Leo is a generative-AI XM assistant for analyzing feedback, generating insights and supporting decisions.checked 15 Oct 2026
- AI privacy
- Pisano states that AI processing masks personal information, uses encryption and access controls, and keeps customer-specific model data isolated.checked 15 Oct 2026
- Analytics
- Analytics include sentiment analysis, text analytics and root-cause analysis.checked 15 Oct 2026
- API
- Pisano publishes API documentation at api.pisano.co and provides link-sharing endpoints for generating personalized feedback links.checked 15 Oct 2026
- Automation
- Workflows can trigger alerts, actions, escalations and personalized messages from feedback conditions.checked 15 Oct 2026
- Dashboards
- No-code dashboards and customizable reports are provided for monitoring experience performance.checked 15 Oct 2026
- Deployment
- Pisano says its packages support getting started either on-premise or in the cloud.checked 8 Oct 2026
- Documentation
- The knowledge base documents surveys, channels, inbox, reporting, analytics, workflows, AI, integrations, security and support.checked 15 Oct 2026
- Experience signals
- Pisano combines structured, unstructured, behavioral and indirect signals from customers, employees and B2B stakeholders.checked 15 Oct 2026
- Feedback channels
- The platform collects feedback through email, SMS, WhatsApp, kiosks, web widgets, QR codes, and mobile apps.checked 8 Oct 2026
- Feedback management
- A centralized inbox automatically tags, categorizes, and assigns real-time feedback, with role-based access for teams.checked 8 Oct 2026
- Funding news
- Wesley Clover reported on 16 October 2020 that Pisano raised US$2.5 million led by Elevator Ventures.checked 15 Oct 2026
- Information security
- The information-security policy commits to an ISO/IEC 27001-aligned ISMS and confidentiality, integrity and availability controls.checked 15 Oct 2026
- Integrations
- Integration methods include APIs, post-hooks, SMS, email, push notifications, web popups, links or QR codes, LDAP and SAML.checked 15 Oct 2026
- Legal entity
- UK Companies House lists PISANO LIMITED as an active private company incorporated on 18 September 2017.checked 15 Oct 2026
- Limit: sparse independent evidence
- SelectHub notes that Pisano has limited user reviews, making drawbacks difficult to assess; Software Advice lists no reviews and GetApp shows zero reviews.checked 15 Oct 2026
- Metrics
- Built-in reporting covers NPS, CSAT and CES metrics.checked 15 Oct 2026
- Omnichannel collection
- The platform collects feedback through email, SMS, web, mobile, tablets, QR codes and other offline touchpoints.checked 15 Oct 2026
The company
- Company facts
- LinkedIn describes Pisano as a privately held software-development company founded in 2016, headquartered in London, with 51–200 employees.checked 15 Oct 2026
Where it runs
- iOS SDK capabilities
- The SDK supports Swift and Objective-C, event tracking, multilingual forms, health checks, cancellation, session isolation and Keychain credential storage.checked 15 Oct 2026
- iOS SDK licence
- The public Pisano iOS SDK repository is MIT licensed.checked 15 Oct 2026
- iOS SDK requirements
- The iOS SDK requires iOS 12 or later, Xcode 12 or later and Swift 5 or later.checked 15 Oct 2026
- Journey mapping
- The product supports customer-journey visualization and mapping.checked 15 Oct 2026
- Mobile app
- Pisano's App Store listing describes an iPhone and iPad app for viewing and managing customer feedback, messaging customers, and receiving push notifications.checked 8 Oct 2026
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