Custellence
6.8#5 in customer journey mapping softwareFrom $1,999 a yearFree planWeb
VisitCustellence vs Pisano
What both publish
| Fact | Custellence | Pisano |
|---|---|---|
| Integrations | Custellence describes linking maps or cards to tools including Google, Microsoft, Slack, Jira, Trello, and Asana using workflow links. | Integration methods include APIs, post-hooks, SMS, email, push notifications, web popups, links or QR codes, LDAP and SAML. |
| Product | Custellence is a web-based customer journey mapping tool for creating and connecting maps to support customer-centric change management. | Pisano is an experience management platform for Voice of Customer and Voice of Employee programs. |
| Security | Custellence states that it completed a SOC 2 Type II audit and makes the detailed report available to customers upon request. | Pisano's Trust Center lists SOC 2, ISO 27001:2022, GDPR, US Data Privacy, HIPAA, WCAG 2.0 and 2.1, and KVKK among its compliance areas. |
| Support | The homepage says customers receive support from real people with replies within 24 hours, and Enterprise includes priority support and customer experience coaching. | Pisano says training, customer care and technical support have no extra charge and include a dedicated account manager. |
Custellence plans
- Free ForeverFree
- Free ForeverFree
- Collaborate$199 a month
- Collaborate$1,999 a year
- EnterprisePriced on request
Pisano plans
- Basic$0.01 a month
- Modular packagesPriced on request
- Pisano platform modular packagesPriced on request
Pick Custellence if…
Custellence suits customer experience and journey managers who need to map customer interactions and collaborate with colleagues. Its audience includes teams in financial services, insurance, and medtech.
Pick Pisano if…
Pisano is aimed at modern enterprises running customer or employee feedback programs. Its listed industry solutions span banking, retail, insurance, travel and hospitality, automotive, e-commerce, healthcare, utilities, and education.