Listen360
Listen360 is a web-based customer experience management platform for multi-location brands, franchises and private equity-backed businesses.
What Listen360 is
Listen360 is a web-based customer experience management platform for multi-location brands, franchises and private equity-backed businesses. It gathers customer feedback and uses NPS to measure loyalty and satisfaction. Its AI analytics help turn feedback into actions and identify growth drivers. Reputation features include strategic review requests, fake-review integrity checks and market analysis; social media tools and business listings features support visibility and SEO. The integrations page names ServiceMinder, ServiceTitan, Zingfit, Zenoti, iSalus, Glofox, Pike13, Procare, Athena Health, Daxco, MarketSharp, Mindbody, ClubReady and SalonBiz. Listen360 says it is tailored for larger businesses in home services, fitness, wellness and children's services. Onboarding includes step-by-step guidance, tailored training and ongoing assistance. Listen360 does not currently offer a mobile app, although some tools can be accessed on a device while away from a computer. Pricing is by request, per location or by request volume, and is not published publicly. Listen360 was founded in 2008 and is headquartered in Denver, Colorado, at EverCommerce's corporate headquarters.
Good
- Uses NPS to measure loyalty and satisfaction.
- AI analytics identify growth drivers.
- Includes review management and fake-review integrity checks.
- Lists integrations with fitness and wellness platforms.
- Onboarding includes training and ongoing assistance.
Watch out
- Pricing is not published publicly.
- No mobile app is currently offered.
- Pricing varies by location or request volume.
Who it suits
Listen360 suits larger, multi-location businesses and franchises in home services, fitness, wellness and children's services. It is aimed at organizations that want feedback, NPS measurement and reputation tools in one platform.
Verdict
Listen360 brings feedback, analytics and reputation tools to larger multi-location businesses. Ask about pricing and confirm that web access meets your team's mobile needs.
Plans and prices
From Listen360's own pricing page, checked 7 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Custom pricing | Priced on request | Priced per location or by request volume; pricing not published publicly |
The facts
Each one read from Listen360's own pages, with the date it was checked.
What it does
- Analytics
- Its AI analytics convert feedback into clear actions and identify growth drivers.checked 7 Oct 2026
- Feedback
- The platform collects customer feedback and uses NPS to measure customer loyalty and satisfaction.checked 7 Oct 2026
- Integrations
- The integrations page names ServiceMinder, ServiceTitan, Zingfit, Zenoti, iSalus, Glofox, Pike13, Procare, Athena Health, Daxco, MarketSharp, Mindbody, ClubReady, and SalonBiz.checked 7 Oct 2026
- Other capabilities
- The platform includes social media tools and business listings features for visibility and SEO.checked 7 Oct 2026
- Privacy framework
- Listen360 states that it complies with the EU-U.S. Data Privacy Framework and its UK extension.checked 7 Oct 2026
- Privacy roles
- Listen360 says it acts as a data processor for consumer feedback collected on behalf of clients and as a data controller for client users.checked 7 Oct 2026
- Reputation
- Listen360 offers review management, including strategic review requests, fake-review integrity checks, and market analysis.checked 7 Oct 2026
- Support
- Listen360 describes onboarding with step-by-step guidance, custom-tailored training, and ongoing assistance.checked 7 Oct 2026
- Target users
- Listen360 says it is tailored for large, multi-location businesses and supports home services, fitness, wellness, and children’s services.checked 7 Oct 2026
- What it does
- Listen360 is a customer experience management platform that turns customer feedback into actionable intelligence for multi-location brands, franchises, and private equity-backed businesses.checked 7 Oct 2026
The company
- Founded
- Listen360 says it was founded in 2008 as an NPS-based feedback platform for multi-location brands.checked 7 Oct 2026
- Headquarters
- The privacy policy lists Listen360, Inc. at 3601 Walnut St., Suite 400, Denver, Colorado 80205.checked 7 Oct 2026
Where it runs
- Mobile app
- Listen360 says it does not currently offer a mobile app, though some tools can be accessed on a device while on the go.checked 7 Oct 2026
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