Unwrap
Unwrap is a paid customer intelligence platform for analyzing feedback and surfacing insights.
What Unwrap is
Unwrap is a paid customer intelligence platform for analyzing feedback and surfacing insights. It accepts support tickets and chats, surveys, app and review sites, social posts, call transcripts, uploaded data, and connections to CRM, product, and data warehouse tools. Auto Tagger applies a taxonomy to organize customer anecdotes. Its Assistant answers natural-language questions with anecdotes and dynamic charts, while dashboards can be customized and shared with different teams. Slack and email alerts can report detected anomalies, and weekly digests summarize trends. Unwrap offers sentiment analysis and API access. The company says integrations require no engineering and can be completed within two weeks, with no limit on feedback volume. Listed safeguards include SOC 2 Type II, GDPR compliance, SSO, activity monitoring, and automatic PII redaction. A 30-day trial is available, but there is no free plan.
Good
- Processes feedback without a stated volume limit
- Natural-language Assistant with dynamic charts
- Customizable, shareable team dashboards
- Slack and email anomaly alerts
- SOC 2 Type II and GDPR compliance
Watch out
- No free plan
- 30-day trial only
- Pricing depends on feedback volume and integrations
Who it suits
Unwrap is aimed at executives, customer experience teams, and product teams working across many feedback channels. It suits organizations seeking dashboards, alerts, sentiment analysis, and API access.
Verdict
Unwrap brings varied customer-feedback sources into tagging, analysis, dashboards, and alerts. Its annual starting price and lack of a free plan make the trial important for evaluating fit.
Plans and prices
From Unwrap's own pricing page, checked 8 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Flexible plans | $24,000 a year | Pricing depends on monthly feedback volume and integrations · No seat charges · Starting at $24,000 per year |
The facts
Each one read from Unwrap's own pages, with the date it was checked.
Money
- Additional plan features
- The pricing page lists Okta, HIPAA compliance, API access, tailored onboarding, multilingual support, and PII removal among its key features.checked 8 Oct 2026
What it does
- Alerts
- Unwrap can send Slack and email notifications when it detects an anomaly, and provide weekly digests of trends.checked 8 Oct 2026
- Assistant
- The Assistant answers natural-language questions with customer anecdotes and dynamic charts.checked 8 Oct 2026
- Auto Tagger
- Auto Tagger organizes customer anecdotes using an automatically applied taxonomy.checked 8 Oct 2026
- Dashboards
- Users can create and share dashboards customized for different teams.checked 8 Oct 2026
- Feedback volume
- Unwrap says there is no limit to the feedback volume it can process.checked 8 Oct 2026
- Integrations
- Unwrap connects to public and private feedback sources, including support, survey, call, review, social, CRM, product, and data warehouse tools.checked 8 Oct 2026
- Integration setup
- The company says setup requires no engineering and can be completed within two weeks.checked 8 Oct 2026
- Security
- The site lists SOC 2 Type II and GDPR compliance, SSO, activity monitoring, and automatic PII redaction.checked 8 Oct 2026
- Support
- The company says it provides personalized expert guidance tailored to a customer’s business throughout the process.checked 8 Oct 2026
- What it does
- Unwrap is a customer intelligence platform that analyzes customer feedback and proactively surfaces insights.checked 8 Oct 2026
- Who it is for
- Unwrap describes use cases for executives, customer experience teams, and product teams.checked 8 Oct 2026
The company
- Company history
- The About page describes the idea emerging in September 2021 from two Amazon Alexa product managers, Ryan Millner and Ashwin Singhania.checked 8 Oct 2026
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