Keatext
Keatext is a web-based text analytics platform for organizations that want to interpret customer feedback and identify areas to improve customer experience.
What Keatext is
Keatext is a web-based text analytics platform for organizations that want to interpret customer feedback and identify areas to improve customer experience. It brings together sources such as reviews, NPS surveys, contact center tickets, CSV uploads, and connected feedback platforms. Users can upload data in more than 50 languages for translation into English. Sentiment analysis and AI summaries help teams examine feedback, while recommendations point to topics that may affect measures such as NPS or CSAT. Keatext can create shareable customer journey reports with action items and natural-language recommendations. Listed native integrations include SurveyMonkey, Zendesk, QuestionPro, Alchemer, ServiceNow, Qualtrics, Intercom, Salesforce, and Yotpo; Tray.io connects it to more than 400 additional feedback platforms. The Basic plan is $550 a month, billed monthly, for up to 10,000 records annually, one dashboard, data exploration, and CSV integration. A tailored proof of concept offers two weeks of free access without a credit card.
Good
- Analyzes reviews, surveys, and support tickets together
- Accepts uploads in more than 50 languages
- Offers shareable customer journey reports
- Lists native integrations and 400+ Tray.io connections
Watch out
- No free plan
- Basic plan is $550 a month
- Data acquisition and connectors cost extra
Who it suits
Keatext may suit small teams or researchers with limited review or survey volumes, as well as enterprises seeking analytics and insights. It is designed for organizations analyzing feedback from multiple sources.
Verdict
Keatext combines multiple feedback sources with sentiment analysis, recommendations, and reporting. Its entry plan has a monthly price and annual record limit, so teams should check that the plan and optional add-ons fit their needs.
Plans and prices
From Keatext's own pricing page, checked 5 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Basic | $550 a month | Up to 10,000 records annually · One dashboard · Data exploration · CSV integration · /monthly |
| Pro | $999 a month | Up to 20,000 records annually · One dashboard · Dashboard editing and sharing · Data exploration · Knowledge management · Multi-language support · CSV integration · Data enrichment, focus recommendations, and cloud application integrations are add-ons · /monthly |
| Enterprise | $1,650 a month | 30,000 records and up annually · Unlimited dashboards · Dashboard editing and sharing · Data exploration · Knowledge management · Expert access · Report generation · Multi-language support · CSV integration · Cloud application integrations and web scraping are add-ons · /monthly |
The facts
Each one read from Keatext's own pages, with the date it was checked.
What it does
- Add-ons
- Optional data acquisition starts at $250 USD monthly and data connectors start at $150 USD monthly.checked 5 Oct 2026
- Feedback analysis
- The platform analyzes customer reviews, NPS surveys, and contact center tickets together.checked 5 Oct 2026
- Integrations
- The site lists native integrations for SurveyMonkey, Zendesk, QuestionPro, Alchemer, ServiceNow, Qualtrics, Intercom, Salesforce, and Yotpo, plus 400+ other feedback platforms through Tray.io.checked 5 Oct 2026
- Intended users
- The Basic plan is described as intended for small teams or researchers with limited review or survey volume, while Enterprise targets organizations seeking enterprise-grade insights and analytics.checked 5 Oct 2026
- Languages
- Users can upload data in more than 50 languages for translation into English.checked 5 Oct 2026
- Product
- Keatext is a cloud-based text analytics platform for interpreting feedback and helping organizations improve the experience of the people they serve.checked 5 Oct 2026
- Recommendations
- Its AI-powered recommendations identify topics that can have the greatest impact on customer satisfaction measures such as NPS or CSAT.checked 5 Oct 2026
- Reporting
- Keatext can generate shareable reports on the customer journey with action items and recommendations expressed in natural language by GPT.checked 5 Oct 2026
- Security
- Keatext says it is GDPR compliant and SOC 2 certified, and is pursuing ISO 42001 certification.checked 5 Oct 2026
- Security controls
- The security page says data is hosted on AWS in Northern Virginia, communications use TLS/SSL encryption, and deleted data is fully erased within 30 days.checked 5 Oct 2026
- Support access
- Keatext says assigned support personnel may access an account for troubleshooting only with the customer's permission.checked 5 Oct 2026
The company
- Founded
- 2010checked 28 Sep 2026
- Headquarters
- Montreal, Quebec, Canadachecked 28 Sep 2026
Money
- Trial
- The pricing page offers free access through a tailored proof of concept lasting two weeks, without requiring a credit card.checked 5 Oct 2026
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