Netigate
Netigate is a paid feedback-based experience management platform focused on customer and employee voices.
What Netigate is
Netigate is a paid feedback-based experience management platform focused on customer and employee voices. Feedback can come from surveys, online reviews, social comments, customer conversations, email, WhatsApp, Slack, Teams, and Outlook. Netigate Insights provides topic modeling, sentiment analysis, summaries, and Ask AI for questions about feedback data. The Surveys package supports survey creation, visual customization, distribution, logic, and custom domains. Netigate Feedback offers a REST API for retrieving survey data, managing respondents, automating workflows, and building integrations. Insights can connect with services including Surveyhero, Roidu, Yotpo, Questback, Webpropol, Typeform, HelloPeter, and ReviewTrackers. Plans listed include Results, Light Insights, Insights, and Surveys, with features such as metric analysis, dashboards, translations, and dedicated expertise. Access is listed through web and API. Pricing is on request; there is no free plan, but a trial is available with up to 10,000 feedback items from the previous 180 days.
Good
- Combines many customer and employee feedback sources
- Sentiment analysis and AI summaries
- Survey logic and custom domains
- REST API for data and workflows
- Web and API access
Watch out
- Paid pricing requires an inquiry
- No free plan
- Trial limit is 10,000 feedback items
- SMS distribution costs extra
Who it suits
Netigate suits organizations gathering customer and employee feedback across many channels. It is relevant to teams wanting sentiment analysis, summarized insights, surveys, and API access.
Verdict
Netigate brings survey management, multichannel feedback, analysis, and integration tools together. Consider the trial limit, add-on SMS pricing, and inquiry-based subscription cost.
Plans and prices
From Netigate's own pricing page, checked 7 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Insights | Priced on request | Light Insights features · topic modeling and customization · sentiment analysis · Ask AI · dedicated CSM and analytics expert |
| Light Insights | Priced on request | Results features · open text translations · summaries and insights |
| Results | Priced on request | Surveys features · custom graphs · metric analysis · touchpoints · groups · dashboard management |
| Surveys | Priced on request | Unlimited licenses · survey creation and distribution · survey logic · custom domains |
The facts
Each one read from Netigate's own pages, with the date it was checked.
What it does
- Add-ons
- SMS and two-way SMS survey distribution are add-ons, and the company directs customers to sales or their customer success manager for pricing.checked 7 Oct 2026
- AI analytics
- Netigate Insights offers topic modeling, sentiment analysis, summaries and insights, and Ask AI for questions about feedback data.checked 7 Oct 2026
- API
- Netigate Feedback provides a REST API for retrieving survey data, managing respondents, automating workflows, and building integrations.checked 7 Oct 2026
- API access
- Yeschecked 23 Sep 2026
- Audience
- Netigate says it serves organizations seeking a deeper understanding of employees and customers, using AI, machine learning, and in-house insight consultants.checked 7 Oct 2026
- Integrations
- Netigate Insights can integrate with survey and review platforms including Surveyhero, Roidu, Yotpo, Questback, Webpropol, Typeform, HelloPeter, and ReviewTrackers.checked 7 Oct 2026
- Security
- Netigate's technical and organisational measures document says its ISMS procedures are based on ISO 27001 and describes measures intended to meet GDPR Article 32 requirements.checked 7 Oct 2026
- SSO
- Netigate SSO supports Microsoft Entra ID, Microsoft AD FS, Okta, Google, Auth0, OneLogin, PingOne, JumpCloud, Rippling, and generic SAML 2.0 or OpenID Connect providers.checked 7 Oct 2026
- Support
- The help center lists separate email support contacts for Netigate Feedback and Netigate Insights.checked 7 Oct 2026
- Survey capabilities
- The Surveys package includes survey creation, visual customization, distribution, survey logic, and custom domains.checked 7 Oct 2026
- What it does
- Netigate describes its product as a feedback-based experience management platform focused on customer and employee voices.checked 7 Oct 2026
The company
- Founded
- 2005checked 28 Sep 2026
- Headquarters
- Stockholm, Swedenchecked 28 Sep 2026
Money
- Free plan
- Nochecked 23 Sep 2026
- Trial limits
- The Netigate Insights free trial allows up to 10,000 pieces of feedback from the past 180 days; the page does not state a trial duration.checked 7 Oct 2026
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